Fix it
The app literally doesn’t work when I need to transfer or pay bill
Um wtf
Every time I open this app there’s a new dam problem it always says something like it’s not u it’s us or I try and check my $ and it won’t show me just says error ❌ like make ur app better
Transfers broken
I can’t select a different source account, so am unable to do the transfer I wanted.
Not working
The app has stopped working. Can’t view account details. Pay bills or accept e-transfers. So frustrating, had to delete.
Wish I didn’t update
This new version isn’t an upgrade
Lost all of my quick buttons at the bottom
(Account, transfer, eTransfer, Pay Bill)
When I try to pay a bill or complete a transfer, the CONTINUE button disappears.
Bring back the options at the bottom
Account, Bills, Transfer,
Make it simple again
Lost all of my quick buttons at the bottom
(Account, transfer, eTransfer, Pay Bill)
When I try to pay a bill or complete a transfer, the CONTINUE button disappears.
Bring back the options at the bottom
Account, Bills, Transfer,
Make it simple again
Unable to pay bills or send transfers
Suddenly after years of using the app, for multiple days I have been unable to pay my bills or send e-transfers because of some system error. This is unacceptable and the bank should cover any additional fees due to late payments
Developer doesn’t look at the complaints
This is a frustrating banking app it always takes me several tries to get in. I just need a tiny bit of info and I can’t get it
App sucks
Error sign in every window of this app, doesn’t function at all anymore and transfer page is moved to an inconvenient place and hard to find.
Terrible app
Coast capital has had one of the worst banking apps for years.
Full of glitches and half the time I try to use it you can’t login via password or Face ID.
Full of glitches and half the time I try to use it you can’t login via password or Face ID.
Online banking via the app goes down too often
I might be switching to a different financial institution if the online baking via the mobile app continues to go down without warning. Customers should at least be provided notice ahead of the outages. Specifically, sometimes I cannot sign in, or just cannot transfer funds or send eTransfers. In any case, I’m hit with the “it’s not you, it’s us” screen which indicates that it’s something you guys need to fix on your end. Customers like myself will not tolerate inconveniences like this when the market is so competitive.
Show more
Worst banking app
New updates don’t fix anything if anything they make it worse. Logging in is a pain, take forever for the app to load. Sometimes needing to close the app multiple times to get to the log in screen.
Such a joke
Such a joke
New layout broken
Update: transfers between your own accounts are now 100% broken. The app is no longer functional.
The new layout is completely broken. Controls cover other controls, can't close some of them. Stuff is hidden in more menus, everything is harder to locate and use, and requires way more button presses. There was no need for a layout change, especially to one that's measurably worse in every way.
The new layout is completely broken. Controls cover other controls, can't close some of them. Stuff is hidden in more menus, everything is harder to locate and use, and requires way more button presses. There was no need for a layout change, especially to one that's measurably worse in every way.
Show more
“Digital Banking Issues”
“Digital Banking Issues
We’re aware of an issue impacting digital banking and are working hard to fix it. Please try again later. We apologize for the inconvenience”. At least once per week. The team in charge of the app should all be fired and replaced.
We’re aware of an issue impacting digital banking and are working hard to fix it. Please try again later. We apologize for the inconvenience”. At least once per week. The team in charge of the app should all be fired and replaced.
Mobile app sucks now
The app WAS fine until they redone the bottom bar removing all the quick access functions.
Now if you want to make a bill payment or e-transfer you got to navigate their clunky side menu.
Now if you want to make a bill payment or e-transfer you got to navigate their clunky side menu.
app has always been bad
having to deal with constant crashing and "unavailable" pop ups before was frustrating, but this new UI is terrible. nobody wants to cycle through multiple side menus just to transfer funds to a different account
Latest Update is a Downgrade
The latest update is a downgrade and makes me cringe when I have to use it now. Specifically, there are three things:
1. Scrolling within an account has two scroll windows now: the main app window and the separate transactions window. When you slide you thumb up naturally to view your transactions, the main app window stays put now and the small transaction window at the bottom of the screen scrolls, allowing you to only see a couple lines at a time. This makes me then have you slide the main app window up enough that I can see enough transaction lines. Very annoying. There was nothing wrong with the way it was before.
2. All “pay bills, transfer money, e-transfer, etc” are hidden in a small, highly unintuitive button in the bottom corner labelled “Move”. When the app first updated, I needed to pay a bill and transfer funds and saw there was no more intuitive obvious button to do that and had no idea where those actions went. Finally, I noticed that “move” button and found those actions buried in there. This adds another tap to the process which, in app good practices, is a failure. Also, the options for moving money are very oddly prioritized, such as “request e-transfer” and “move $25,000 to an external account”. How are those two things ranked higher than paying bills and transferring money within your own accounts/making an e-transfer? I see that the practical buttons along the bottom have been replaced by “products” and “discover”, two things that are available in the left menu and, in my opinion, the least important things to have quick access too. Yay, more GIC marketing (this is also way too plentiful on the opening screen). This whole process was flawless the way it was laid out before and by far the worst update of the lot.
3. When paying a bill or transferring money, there is no “enter” or “done” button after entering the dollar amount which leaves a lot of confusion for how to finish typing in that screen. Eventually, I figured it out just by tapping the screen all over, but this too is a total UI failure.
I’ve always had high praise for the CC app and loved working in it. Now, I avoid it as much as necessary.
1. Scrolling within an account has two scroll windows now: the main app window and the separate transactions window. When you slide you thumb up naturally to view your transactions, the main app window stays put now and the small transaction window at the bottom of the screen scrolls, allowing you to only see a couple lines at a time. This makes me then have you slide the main app window up enough that I can see enough transaction lines. Very annoying. There was nothing wrong with the way it was before.
2. All “pay bills, transfer money, e-transfer, etc” are hidden in a small, highly unintuitive button in the bottom corner labelled “Move”. When the app first updated, I needed to pay a bill and transfer funds and saw there was no more intuitive obvious button to do that and had no idea where those actions went. Finally, I noticed that “move” button and found those actions buried in there. This adds another tap to the process which, in app good practices, is a failure. Also, the options for moving money are very oddly prioritized, such as “request e-transfer” and “move $25,000 to an external account”. How are those two things ranked higher than paying bills and transferring money within your own accounts/making an e-transfer? I see that the practical buttons along the bottom have been replaced by “products” and “discover”, two things that are available in the left menu and, in my opinion, the least important things to have quick access too. Yay, more GIC marketing (this is also way too plentiful on the opening screen). This whole process was flawless the way it was laid out before and by far the worst update of the lot.
3. When paying a bill or transferring money, there is no “enter” or “done” button after entering the dollar amount which leaves a lot of confusion for how to finish typing in that screen. Eventually, I figured it out just by tapping the screen all over, but this too is a total UI failure.
I’ve always had high praise for the CC app and loved working in it. Now, I avoid it as much as necessary.
Show more
New layout broken
The new layout is completely broken. Controls cover other controls, can't close some of them. Stuff is hidden in more menus, everything is harder to locate and use, and requires way more button presses. There was no need for a layout change, especially to one that's measurably worse in every way.
Show more
Frustrating UX changes in v4.5.0
The new UX changes to the tab bar make everyday banking more difficult, and seem designed to instead push products on you. The new floating bubble for everyday transactions looks like a cheap android interface rather than a well-integrated design you would expect on iOS, and the menu it opens looks even cheaper with its “fastest” banner over requesting e-transfers. Again, another UX nudge that seems aimed towards getting your money into your account so it’s available for products they want to push, rather than consideration for people using the app for everyday banking.
These changes to the app were also coordinated with a phone campaign tied to their high interest savings promotion, with advisors trying to get you in to invest in their products. This is disappointing behaviour—what happened to the stress-free culture at Coast Capital?
I will change my review if the UX changes are reverted.
Update to my review after more use: They also broke favourite transactions with this update, which I use to pay my bills on time. Clicking a favourite transaction now brings you to the transaction page without any of the transaction info filled in… this is affecting me personally now, beyond feelings of frustration. Unbelievable.
These changes to the app were also coordinated with a phone campaign tied to their high interest savings promotion, with advisors trying to get you in to invest in their products. This is disappointing behaviour—what happened to the stress-free culture at Coast Capital?
I will change my review if the UX changes are reverted.
Update to my review after more use: They also broke favourite transactions with this update, which I use to pay my bills on time. Clicking a favourite transaction now brings you to the transaction page without any of the transaction info filled in… this is affecting me personally now, beyond feelings of frustration. Unbelievable.
Show more
Recent update is terrible
This App was fine before, but it recently changed and now it is absolutely horrible to navigate. I hope they change it back to the way it was. Not an improvement in the least bit.
Terrible
So many problems!!! Extremely frustrating.
