Fun
Response from developer
Thank you for the kind words and welcome to the world of coin collecting! We're thrilled you're enjoying the app. If you ever have any questions or need a hand, please reach out to our support team.
Couldn’t Identify Any Coin
It couldn’t even get the denomination correct.
Response from developer
Thank you for taking the time to share your detailed feedback, and we appreciate the care you took with the lighting, background, and photos. Coin recognition can be affected by a range of factors, and we'd like to take a closer look at the cases you experienced. Please contact our support team with the specific coins and photos you tried, and we'll be glad to review the results with you and help find a solution. We value your patience and would welcome the opportunity to improve your experience.
Coin year
Response from developer
Thank you for taking the time to share this detailed feedback. We're sorry the scanning results haven't been accurate for your Silver Eagles, including the privy coins. We'd like to investigate the misidentified years and the missing data so we can improve recognition for these coins. Please contact our support team with photos of the coins in question and a description of the issue, and we'll work to resolve it as quickly as possible. Your input genuinely helps us refine our identification accuracy.
2026 Mayflower Compact Quarter
Response from developer
Hi Terri, thank you for flagging this. You're absolutely right that the 2026 Mayflower Compact Quarter is a U.S. coin, and we apologize for the trouble. Newly released coins, especially those from the Semiquincentennial program, can take time to be added to our recognition database, which is likely why it isn't being identified correctly yet. We've shared this with our team to prioritize adding the 2026 Semiquincentennial series. In the meantime, please make sure your app is updated to the latest version, as recognition data is refreshed through updates. If the issue continues, feel free to reach out to our support team directly so we can assist further. We appreciate your patience and your help in improving the experience.
Bad mint
Response from developer
Hi, thanks for your feedback. Coin identification can be influenced by lighting, angle, image clarity, and wear, while values depend on factors like mint mark, grade, condition, rarity, and current market demand. We're continuously working to improve recognition accuracy and pricing data. Please contact our support team with the coin details, and we'll be glad to take a closer look.
Pretty good app
Fix you app!!
Response from developer
Thank you for reaching out, and we sincerely apologize for the crashes and freezing you've been experiencing. We completely understand your frustration, especially as a paying subscriber dealing with this for months — that is not the experience we want for you. Please contact our support team with your device details so we can investigate the issue. For a refund, you may also submit a request directly at reportaproblem.apple.com. We appreciate your patience and are committed to making this right.
Harassment
Response from developer
Thank you for your honest feedback. We sincerely apologize for the interruptions — being prompted for a rating multiple times within minutes is frustrating, and we completely understand your reaction. This is not the experience we intend for our users. We have shared your feedback with our development team, and the frequency of rating prompts is something we will take into consideration as we continue to improve the app. We truly appreciate you taking the time to share this. If you have any further concerns, please don't hesitate to reach out to our support team.
Accurate
Response from developer
Thank you for the wonderful review! We love hearing that you are enjoying the app with your grandkids — what a great way to make learning about money fun and meaningful. We hope it continues to bring joy to your family!
Scam site
Response from developer
We sincerely apologize for this issue. You should have full premium access after purchasing the annual subscription, and we understand your frustration. This shouldn't be happening. Please contact our support team with your account details. We'll immediately investigate why you're being redirected and ensure your premium subscription is properly activated. We appreciate your feedback and want to resolve this for you right away.
Inaccurate
Response from developer
Thank you for your feedback on CoinValueChecker! We appreciate you pointing this out. Coin valuation can be affected by various factors, and we're continuously working to improve accuracy, especially for worn or circulated coins. If you'd like assistance with specific coins, please reach out to our support team. We value your input!
Not a free trial
Response from developer
Thank you for your feedback. CoinValueChecker offers free limited scans and a 7-day free trial for premium features. During the trial period, no charge occurs. You can cancel anytime before the trial ends in your iPhone Settings > Subscriptions to avoid any charges. If you were charged unexpectedly, please contact Apple Support for refund assistance. We appreciate your understanding.
Misidentify
Response from developer
Thank you for your feedback. Currently, CoinValueChecker is designed specifically for US coins. When non-US coins are scanned, the app may attempt to match them with similar US coins, which caused the misidentification of your French francs. We appreciate you bringing this to our attention. We're continuously working to expand our coin database, and your input helps us prioritize future updates. If you have other questions, feel free to reach out!
Don’t bother
Response from developer
We're truly sorry for this experience and understand your frustration with CoinValueChecker. Please contact our support team so we can verify your subscription status and ensure it's properly canceled. If you've already been charged, you can request a refund through Apple by going to your purchase history and selecting "Report a Problem." We appreciate your feedback about the recognition performance and are working to improve CoinValueChecker's technology. If you need any assistance, our support team is here to help.
Got all the coins wrong
Response from developer
Hi Lambsword, we're sorry CoinValueChecker didn't accurately identify your coins. Recognition accuracy can be affected by lighting, motion, and image clarity. Please try adjusting lighting or retaking photos for better results. We're actively working to improve our recognition accuracy. Thank you for your feedback!
Penny
Response from developer
Thank you for your feedback on CoinValueChecker. We apologize for the incorrect year identification of your penny. Recognition accuracy can be affected by lighting, motion, and image clarity during scanning. Please try adjusting lighting conditions or retaking photos for better results. If the issue persists, please contact our support team. We appreciate your patience and value your input as we work to enhance CoinValueChecker.
Not worth it
Response from developer
Thank you for your feedback. We're sorry to hear CoinValueChecker didn't meet your expectations with the photo recognition feature. We're glad you found the catalog and trending sections helpful. If you'd like to share more details about the photo issues you experienced, please contact our support team—we'd appreciate the opportunity to improve. We understand your decision and thank you for trying our app.
Multiple entries
Also i’ve posted a question about the same issues above so far no response ,day two. Therefore, my review three out of five.
Response from developer
Thank you for the detailed feedback. We apologize if you haven't received a response yet—please contact our support team and we'll prioritize assisting you. Your input is valuable as we work to improve CoinValueChecker. We appreciate your patience!
Waste of money!
Response from developer
We're sorry CoinValueChecker didn't meet your expectations. We'd appreciate knowing what went wrong so we can improve. If you'd like a refund, please visit the App Store, go to your purchase history, find CoinValueChecker, and request a refund. Thank you for your feedback!
Wrong coins
Also this app has not given me. Any values just tells me about the coin that thinks it is.
Response from developer
Thank you for your feedback. Once you scan a coin, tap "Check" to see its value and detailed information. We're sorry about the identification issues. Recognition accuracy can be affected by lighting, motion, and image clarity during scanning. We're continuously improving our accuracy. If the problem continues, please share coin photos and your device details with us so we can help!
