It won’t download for me now
N
A needlessly frustrating experience from start to finish
My experience with Condor has been unnecessarily frustrating.
The website repeatedly forced me into German, and changing the language to English was far more difficult than it should ever be for an international airline. Something as basic as managing a booking became an exercise in trial and error.
When I then tried to change the date of my return flight, the website gave me no clear option to do so. I had to go through the automated WhatsApp system, get redirected through menus, and eventually wait for a human agent just to understand what my actual options were.
Only after all of that was I told that my Economy Zero fare cannot be rebooked at all.
I was also told that if I cancel the unused return flight, I would receive only £9.71 back in taxes, and that there is no upgrade option to move to a fare that would allow a date change.
So the end result is that a customer can spend a considerable amount of time trying to manage a booking online, only to discover that the website does not clearly explain the limitations and that the only practical solution is to buy a completely new return ticket.
The fare rules may be the fare rules, but the digital experience, communication and transparency around them are extremely poor.
An international airline should make basic booking management simple, clear and available in English without making customers fight the website and chatbot first.
One star. The second star is probably somewhere in the German version of the website
The website repeatedly forced me into German, and changing the language to English was far more difficult than it should ever be for an international airline. Something as basic as managing a booking became an exercise in trial and error.
When I then tried to change the date of my return flight, the website gave me no clear option to do so. I had to go through the automated WhatsApp system, get redirected through menus, and eventually wait for a human agent just to understand what my actual options were.
Only after all of that was I told that my Economy Zero fare cannot be rebooked at all.
I was also told that if I cancel the unused return flight, I would receive only £9.71 back in taxes, and that there is no upgrade option to move to a fare that would allow a date change.
So the end result is that a customer can spend a considerable amount of time trying to manage a booking online, only to discover that the website does not clearly explain the limitations and that the only practical solution is to buy a completely new return ticket.
The fare rules may be the fare rules, but the digital experience, communication and transparency around them are extremely poor.
An international airline should make basic booking management simple, clear and available in English without making customers fight the website and chatbot first.
One star. The second star is probably somewhere in the German version of the website
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Terrible
They made this just to steal data, i spent 45 minutes trying to purchase a seat and ran into an error everytime - this app does not function at all
Unable to select multi city
This app needs a UI designer to improve the booking flow.
Terrible
Just terrible
