Good experience
Sangeeta Chhetri, who is the BDM at MMT, explained everything to us very clearly and guided us throughout the process. We truly appreciated her support, guidance, and the way she patiently helped us understand everything.
Her guidance and support gave us the confidence to associate with MMT. We sincerely thank her for all her help and support.
Her guidance and support gave us the confidence to associate with MMT. We sincerely thank her for all her help and support.
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Host support needs serious improvement.
Host support needs serious improvement.
There are several recurring technical issues faced by hosts, including incorrect additional guest charges, payment/account information not being visible, and closed inventory still allowing guests to make bookings.
I have personally raised these issues with Host Support repeatedly, but they remain unresolved. Instead of fixing the underlying technical problems, hosts are left to deal with confused and unhappy guests, which can damage the host’s reputation and the trust guests have in the platform.
The support process needs better technical ownership, faster resolution, and proper escalation. Hosts should not have to repeatedly report the same issue without getting a permanent solution.
Goibibo should seriously improve the reliability of its host portal/app and the effectiveness of Host Support.
There are several recurring technical issues faced by hosts, including incorrect additional guest charges, payment/account information not being visible, and closed inventory still allowing guests to make bookings.
I have personally raised these issues with Host Support repeatedly, but they remain unresolved. Instead of fixing the underlying technical problems, hosts are left to deal with confused and unhappy guests, which can damage the host’s reputation and the trust guests have in the platform.
The support process needs better technical ownership, faster resolution, and proper escalation. Hosts should not have to repeatedly report the same issue without getting a permanent solution.
Goibibo should seriously improve the reliability of its host portal/app and the effectiveness of Host Support.
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Ok
The app is quite good, but a major drawback I've noticed is that 5-star reviews take a very long time to appear or don't show up quickly. However, if a negative review is posted, it appears instantly, which I see as a significant flaw in the app.
Review
The app interface is good, but it gets hanged maximum times, like when we receive any booking, we get email and watsapp notification but it takes time to get that booking flashed on application, we have to wait to get it visible sometimes we get confused was it a malicious email or watsapp notification because the app didn’t-show the booking, fix the issue and get five star
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Guest review
Some reviews given by guests are not reflecting. This has happened about 3-4 times where the guests have confirmed giving the reviews and even shown as review given in the app but not showing up
