Connect Cashless Parking User Reviews

Top reviews

The worst parking app

The app has 0 use. Its UX is extremely poor. It fails regularly and cannot handle simple requests. A regular pain of my life and have avoided car parks using this app

Built by amateurs, approved by clowns

This app is a masterclass in how not to build software. Clearly developed on a shoestring budget by people who had no business calling themselves developers. If they were aiming for barely functional frustration machine, then congratulations, gold star.

After the latest update, it logged me out and forgot my password. Classic. Tried to reset it, no email. Tried again, still nothing. So I gave up and tried to register again, only to find the keyboard covers half the registration screen. Brilliant design choice, who needs to see what they are typing anyway.

Now I am stuck waiting for a text message to verify my account. Will it ever arrive. Who knows. Maybe it is coming by carrier pigeon.

I hate this app, I hate that I am forced to use it, and I hate that someone somewhere signed this off and thought, yes, this is ready for the public.

It is 2025, how is this still a thing.
Show more

Used to be good

App is now stuck on my last purchase. All I can do is repeat buy. Perhaps everyone who works there is stuck in 2023

Enter card details to use Apple Pay

Why on earth do I have to enter my card details within the app to be able to use Apple Pay?
Thanks for the added and unnecessary security risk.

Relic from years ago

This is why there needs to be one parking app instead on cheapskate Councils forcing this garbage on is. Having to enter everything twice to register, then waiting for a 4-digit code that never arrives, no integration with existing password or credit card details just a few of the shortcomings.

Rubbish

Tried today along with many others to pay at Fraisthorpe beach in Yorkshire as both machines down. Website a joke and cannot register card details. Clunky outdated and not helpful a big minus ten and almost as if the system is designed to hinder. Had to help two other older people pay. Helpline utterly useless and the text registration is antiquated why do you make this so difficult oh I know the £100 fine maybe. Rubbish and rubbish beware parking in Fraisthorpe a big negative review from a very computer and web savvy bloke. Very upset and wasted over half hour of my time to pay 😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫😫
Show more

Password not recognised

After installing app and registering, the app doesn’t recognise either my phone number or password. Have deleted and re-installed several times and still have the same problem.

Old app

This app feels like from 10 years ago. And it can’t even do basic things like use cards already in your Apple wallet. So you have to manually type a card out. So I just deleted the app and went to the pay machine as it’s quicker. Which makes the app pointless if it’s slower.

Downhill

Had this app for several years and after initial sign up (as others mentioned) the buying parking experience was ok. Not sure what has changed but last year I had to go through the setup up again the first time I’d used it in a while. Then again several months later. This year though every time I go to use it I get an error about account not found and have to sign up again and again. Wouldn’t be too bad but use same details with no account already created under those details etc… Most frustrating is that you have to put card details in again (even to pay via applepay) and to register your vehicle. Doesn’t sound too onerous but this all takes over 5 mins with validation checks, one time codes, card details etc.. I’ve now given up and find a machine to pay by card saving the 20p convenience fee??
Show more

Clunky

Why another parking App. Clunky registration process. Asks for everything twice. Doesn’t seem to work with password managers. Inconveniently asked me to register a card which wasn’t straightforward, requiring a test purchase. I was then asked if I wanted to use Apple Pay. All this while my train was getting ever nearer the station.
Show more

Used to work, now near useless

Basic functionality failing, car park owners thankfully moving away to better apps

Garbage

Terrible user experience

Rubbish

The app wouldn’t let me add a payment method
I was stuck then with potential £100 fine

Can’t pay on the app

Every time I try and pay for parking with a debit card, the app will not work and notes ‘payment failed’. I tried to pay through the app and had to do this online instead. This ended up delaying payment from the time of entering the car park resulting in a fine despite booking a parking time a lot far beyond my stay. When argued the company did not accept and made me pay the full fine.
Show more

Awful app

This app is appalling it can’t even send a text message, totally unfriendly

Sign up takes ages

Rubbish app. Standing in a freezing cold car park trying to enter details twice was not fun. Had to enter debit card details and then I could use Apple Pay anyway! What was the point of that?

Doesn’t work

Every time I try and login I just get ‘Invalid Phone Number/Password combination
(System Reference: 205)’.

Can login to the website fine. Tried resetting my password etc, waste of time

Error message

I have tried to complete the registration in the app and continually get an error message.

Annoyed of HoT

Doesn’t work and no messages to say what’s up

Doesn’t work

Terrible app. Slow, can’t use Apple Pay, can’t add a credit card. Just times out when trying to use.