ConnectAlarm Reviews: Is It Legit?

Name: ConnectAlarm
Rating: 4.77501 (1489 reviews)

ConnectAlarm

Tyco Safety Products Canada, Ltd.

🌟 Lifestyle

Customer Experience

Positive experience57.9% of reviews

Neutral7.9% of reviews

Negative experience34.2% of reviews

~ Based on 38 written reviews from the US App Store.

What users say about ConnectAlarm

Reviews of ConnectAlarm are mostly negative: the Lifestyle app is rated 4.8/5 from 1.5K App Store ratings. What users like most: easy to use app, ability to arm/disarm system remotely. Top complaints: frequent false alarms, inability to exclude zones. Summarized from real user reviews.

Positive things

👍Easy to use app
🔒Ability to arm/disarm system remotely
💡Helpful customer support

Negative things

🐛Frequent false alarms
🐛Inability to exclude zones
🐛Notifications not working on iOS 17
🐛Alarm stays active until reset

Is ConnectAlarm Safe?

ConnectAlarm appears safe based on user ratings. AppsHunter Safety Score for ConnectAlarm is 95/100.

This assessment is based on 1,489 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience

2.6% of ratings suggest some concerns

2.3% of ratings point to a risky experience

~ Based on 1,488 App Store ratings for ConnectAlarm.

Is ConnectAlarm Legit?

ConnectAlarm appears to be a legitimate app. AppsHunter Legitimacy Score for ConnectAlarm is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Servervlag to update troubles listing

Despite all the testing done the troubles list in the app takes a long time to update and seems to constantly show and repeat historic loss of connection issues with the panel events. These events do not show in the events log tho. Very annoying and i now cant trust what the app troubles list tells me

Oc trimix money pit

21 days ago

Response from developer

Dear User, thank you for your feedback. We're sorry to hear about your experience. If you are seeing delayed updates, repeated connection loss troubles, or entries that do not match the Event Log, we would like to investigate this further. Please contact us at connectalarm-support@johnsoncontrols365.onmicrosoft.com with a brief description of the issue, screenshots if available, along with your server hostname (or DNS) and panel ID. Our team will review the information and work with you to identify the cause. We appreciate your feedback and look forward to assisting you.

Stupid Siren for all alerts

Moved from Visonic go app where the alerts made sense. Now every alert is the siren and you think your alarms going off. Change it

ShaunFGF

2 months ago

Response from developer

Thank you for your feedback, and we completely understand your problem. The good news is that ConnectAlarm allows you to customize notification sounds per alert category. You can configure which alerts trigger the siren and which use a standard notification tone by following the steps outlined here: https://help.powermanage.com/connectalarm/using-connectalarm/push-and-email-notifications#push-notification-options We hope this helps improve your experience with the app. If you need further assistance, please don't hesitate to reach out to us at connectalarm-support@johnsoncontrols365.onmicrosoft.com.

Good but could be better

The app functionality is great, with a simple, easy to use interface. It would be even better with support for Apple Watch and widgets.

RoboBlue

3 months ago

Response from developer

Dear user, thank you for your kind words - we're glad you find the ConnectAlarm interface simple and easy to use! We truly appreciate the positive feedback. Regarding Apple Watch support and widgets - these are great suggestions. We are always looking to improve the app experience, and your feedback has been noted and shared with our team. We are continuously working on new features and enhancements. If you have any additional suggestions or need assistance, feel free to reach out to us at connectalarm-support@johnsoncontrols365.onmicrosoft.com. Thank you for using ConnectAlarm!

Not compatible with iWatch

Good system, nothing amazing, has a few “faults” but works. Could do with being on iWatch

Meeeeetooooootooooooo

a year ago

Response from developer

We really appreciate your thoughtful feedback! Thank you for sharing your suggestion — we’ll be sure to forward it to our development team for future consideration.

What the

I need more information, it didn’t come with instructions, I have no idea what I’m doing

Tim-boy

2 years ago

Not happy with this system

Worst alarm ever. Nothing but trouble and false alarms.

painful insite gold

2 years ago

Serveur

Super application mais serveur souvent inaccessible dernièrement !

BSMATER

2 years ago

Bonne application !

Bonne application qui permet de visualiser son installation , tous les modules , sirènes etc. Il est possible d’armer son alarme à distance via l’application, d’activer l’alarme (même si c’est un peu cacher)

7-CRonaldo-7

2 years ago

Fabien

Bonjour beaucoup plus rapide à la connexion que l’ancienne application concernant l’activation, désactivation l, et alertes Pour ce qui est de visionner la vidéo prise lors de la déclaration d’alerte, chargement un peu long, à améliorer Cordialement

Tartary 23

3 years ago

Response from developer

Hello, we apologize for inconvenience. The application just streams information from the server. There's something wrong with connections between the panel and server. It's not relevant to the application. Please, contact your local service provider

Change required but can’t seem to sort

It’s a good set up but I can’t seem to find how to get it working again after removing an outside cabin that had a sensor.
End result the system is u able to be set and used anymore and I can’t find how to sort it so it sits unused!

Givinitago

3 years ago

No es tan versatil

Hay funciones que no hay. /
No puedo excluir zonas desde mi cel.

LAGPRIEX

3 years ago

Response from developer

Hello, please share with us: * your panel ID * server your panel is connected to Email: connectalarm-support@johnsoncontrols365.onmicrosoft.com

notifications don’t work

notifications don’t work on iOS 17

Jose E. Arias

3 years ago

Response from developer

Hello, please describe your issue in detail at visonicgo-support@johnsoncontrols365.onmicrosoft.com. We will try to help. Please share with us: * your panel ID * server your panel is connected to

alarm stays active and notifications don’t work

when burglary alarm is fired it stays active until I reset the panel using installer mode which is pretty annoying, not sure if this behavior can be changed in settings, also, I notice notifications don’t work on iOS 17

Jose E. Arias

3 years ago

Problème historique

Dommage que l’historique ne permette de voir pas plus loin qu’une semaine

Mur156

3 years ago

Response from developer

Hello, thank you for your feedback. History is limited by server settings.

Alarm

Being able to turn off and on by my phone makes it so much easier. Love this alarm and app.

Belkel47

3 years ago

Application incomplète

Il manque en effet la possibilité de visionner les caméras en direct.
L’option existe, les caméras se mettent en téléchargement mais affichent un écran noir.
Aucun message pour nous dire ce qu’il faut faire.
Très dommage

Cécile du 06

3 years ago

Response from developer

Hello, please share with us: * your panel ID * server your panel is connected to Email: connectalarm-support@johnsoncontrols365.onmicrosoft.com

Alarme

Super, connections faciles, pour le moment pas de soucis.

molfab

4 years ago

Le minimum est assuré.

L’application permet de faire le minimum :
• Activer et désactiver alarme à distance
• Recevoir les différentes notifications
Cependant, toutes les configurations ne sont pas disponibles, notamment l’état des batteries, le test d’un composant à fin de valider son fonctionnement,…

Thesqual

4 years ago

Response from developer

Hello, sorry for inconvenience. You should contact your local service provider for this information.

Application précaire

Je suis pas sur de bien comprendre les informations envoyées par l’application :
- je reçois des notifications concernant un abonnement, lorsque je consulte dans l’appli, il n’est nul par fait mention d’abonnement.
-je reçois des notifications de ma central, lorsque je consulte l’application, il n’y a pas de journal indiquant le motif pour lequel j’ai reçu une notification.

Pollet05