Thanks
Great app connect am app service plus great vigilink security group company
Job
easy to use
Trash App for Trash companies
Makes wage theft all too easy and doesn’t keep track of forced time adjustments from the employer, it’s an app for crooks by crooks
Unfortunate Company to work with
My experience with the company was considerably different from what I initially expected. During recruitment and onboarding, the environment was presented as supportive and focused on learning, including the idea that mistakes were part of the learning process. However, once training began, I found the expectations around assessments and performance to be much more demanding than I had initially understood.
The training period lasted around a month and included online materials, tests, exams and practical simulations. While I appreciated having structured training, I found the performance expectations and consequences for not achieving sufficiently high scores stressful. In my view, these expectations would have been helpful to understand more clearly before joining.
After completing the training and assessments, the workload also became a major concern for me. There were days when I was expected to handle several client sessions, resulting in hours of continuous calls. I found the pace difficult to sustain, particularly when there was limited opportunity for proper breaks. From my experience, the workload did not always seem aligned with the level of support available.
I was also concerned by how some employees in my cohort were treated when they were ultimately not retained. From what I observed, some people who had put significant effort into the training were removed from the programme without much explanation. I found this difficult to understand and felt that greater transparency would have been beneficial.
Another area I found challenging was consistency in training and assessment. At times, we were expected to demonstrate a very detailed understanding of the platform, while trainers themselves would occasionally need to double-check answers to questions about the system. This made the assessment process feel inconsistent from my perspective.
There were certainly positive aspects, particularly the amount of platform knowledge and practical experience I gained during the process. However, overall, I found the combination of high assessment pressure, demanding workloads and limited clarity around expectations difficult.
I would recommend that anyone considering the role ask detailed questions about the assessment criteria, performance expectations, workload, breaks and what happens if training requirements are not met before accepting an offer.
The training period lasted around a month and included online materials, tests, exams and practical simulations. While I appreciated having structured training, I found the performance expectations and consequences for not achieving sufficiently high scores stressful. In my view, these expectations would have been helpful to understand more clearly before joining.
After completing the training and assessments, the workload also became a major concern for me. There were days when I was expected to handle several client sessions, resulting in hours of continuous calls. I found the pace difficult to sustain, particularly when there was limited opportunity for proper breaks. From my experience, the workload did not always seem aligned with the level of support available.
I was also concerned by how some employees in my cohort were treated when they were ultimately not retained. From what I observed, some people who had put significant effort into the training were removed from the programme without much explanation. I found this difficult to understand and felt that greater transparency would have been beneficial.
Another area I found challenging was consistency in training and assessment. At times, we were expected to demonstrate a very detailed understanding of the platform, while trainers themselves would occasionally need to double-check answers to questions about the system. This made the assessment process feel inconsistent from my perspective.
There were certainly positive aspects, particularly the amount of platform knowledge and practical experience I gained during the process. However, overall, I found the combination of high assessment pressure, demanding workloads and limited clarity around expectations difficult.
I would recommend that anyone considering the role ask detailed questions about the assessment criteria, performance expectations, workload, breaks and what happens if training requirements are not met before accepting an offer.
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Amazing!!
I have thoroughly been enjoying the connect team app! It’s so easy to use not to mention it’s a one stop shop for everything to do with my company!
Tracks location while clocked out
My phone notified me that this app was tracking my location while I was clocked out on vacation. It notifies me every so often but I didn’t think anything of it because it always only showed locations I was clocked in at. Connecteam needs to fix this issue. Using employee data like this is not ok.
Great
Great idea, but kind of lame that my employees need to bug me with “edit requests” just because they needed to make an adjustment in their notes after clocking out…at least give a timeframe in which they can edit their notes before clocking out so they are not bugging me with requests and notifications.
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Just Make Your Own on Base44
Awful customer service, and so expensive it’s crazy. My office manager made a custom app for like $180 thats PERFECT and replaces connect team and $2500 a year
The best app
The best app
Great app
Five Stars ⭐️⭐️⭐️⭐️⭐️
Claim
I’m very disappointed with my experience with Connecteam. I originally signed up expecting to pay around $23 per month, but I was unexpectedly charged $102 for the Operations Hub Expert Plan, which is listed at $119/month.
I never intentionally upgraded to the Expert Plan and was shocked to see such a large charge. I contacted support immediately to request a full refund and cancellation.
Customers should be very careful and check their subscription and billing details closely. A jump from around $23 to over $100 per month without me knowingly making that change is extremely frustrating.
I never intentionally upgraded to the Expert Plan and was shocked to see such a large charge. I contacted support immediately to request a full refund and cancellation.
Customers should be very careful and check their subscription and billing details closely. A jump from around $23 to over $100 per month without me knowingly making that change is extremely frustrating.
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A Generous App!
This is the best app I’ve ever seen for what it does and in general, it is smooth operational. It is beautiful. It is easiest. It is amazing and I’m surely grateful to the developers for allowing you access to every single feature for free for up to 10 users that itself is a miracle to all small businesses and such a great support for the community. I’m very grateful to you guys. Thank you so much.
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Decent App
UI is mediocre but better than other apps like this. The worst part about the app is that it requires your location at all times even when not in use.
Invasive
They require you to have location on at all times, they say they only track when you’re clocked in, my apple tracking showed me tracks me at home as well. If you turn your location settings to “while using” it won’t allow you to use the app…
Issues clocking in
I don’t know if it was the recent update or my own management are trying their possible best just to make sure to spoil this app for us cos tell me why I can’t clock in when I get work, it shows loading for a long period of time (at least more than 5 mins) then I had to refresh and refresh before I could clock in. To clock out too is hell
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First time small business owner
Been using this app for my team at my small business brick and mortar store and it has been a game changer keeping schedules, hours worked, and work tasks all accounted for an organized!
Gathering location data when not needed
Connect teams recently changed their requirements to always allow the app to collect location data, and multiple times during on Sunday after not working the weekend, my phone has let me know that connect teams has checked my location up to 21 times over the weekend when I have not been working. There is no need to check my location when I’m not clocked in. And they do not allow you to clock in unless you have given them permission to use your location at all times
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Excellent App
Appreciate that the app is free for small business. Works great. We use an Amazon Fire tablet as the kiosk. Saves lots of time.
Floor Manager
5
They don’t screen companies! Scam alert!
I was contacted by a company that I was hired and they used this app for onboarding. There were multiple people that were in the same virtual chat. They collected everyone’s social security numbers and bank account information for “Payment” Almost two months later they have given two updates saying they are processing our information, please be patient. I sent a message in the group chat that I thought they were a scam. 2 minutes later I was locked out of the app. I can’t get in and when I try to log in the app says my number and email are not in the system. I’m now going to have to go through the trouble of contacting multiple authorities. I’m am livid and extremely nervous about my bank account and am going to have to change it. Thanks a lot connect team for your garbage app and business practices. I am also contacting attorneys to see my rights here
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