Terms bug
Puts me in a loop when I try to accept terms and doesn’t allow me to access the app
Hisense window ac
Ac Keep getting off line and I had to remove device on the app and reconnect for it to work again. Many times
Dumb problems -_-
I literally can’t even connect my AC because when it asks me if I have a certain button, it doesn’t allow me to scroll down and click no -_-
Приложение не работает.
Данное приложение больше не поддерживается для пользователей айфон. Уточните пожалуйста есть ли альтернативное приложение.
No Siri support
If this app had iOS Siri Home support I would give this app seven stars
Perfect
Perfect
Broken Update
Latest update has made the app very unreliable. Live Activities will randomly disappear and device statuses will not reflect what's being toggled on in the app itself.
App won’t let me log in
I created an account using my Apple sso login. Randomly got logged out and now when I try to login with the Apple SSO it’s telling me I have to register again…
Poorly designed app
I only want a simple on & off. I want the system to start every day at s certain time & stop every day at s certain time. Your app will not do that. I have tried every way to set start & stop times with no luck.
The Widget Doesn’t Work
The widget usually just says “no routine available”, despite me having made many. When they do appear, selecting them just launches the app, which completely defeats the purpose of the widget.
Turns Off
Our AC Unit worked fine before we started using the app and now it consistently turns off randomly.
Brutal
Hisense expensive portable wifi ac just does what it wants. You can make a schedule for auto on high at 7pm. It’ll do auto on low and just cycle on and off. You can hit high and it just beeps and changes back as soon as you leave the app. I Have to baby sit a $600 device nightly
App not working
The air conditioner is great. It cools better than any other brand I have purchased. However the main reason I purchased this brand was for the Wi-Fi capability. I needed to be able to control the device while I am away. The app has worked great for the past year or so but suddenly stopped working. I have given it a week because I assumed that the company would release an update that fixed the issue but as of now, I am still unable to connect to my device. Please fix this issue!!!!! This is keeping me from recommending this brand to others and will make me not purchase another one.
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iPad app MISSING
An iPad version of the app is PAINFULLY missing. Larger homes have many devices so being able to manage all devices using a large tablet app becomes necessary. Instead we are left with a small phone app, so I’m unlikely to buy any more Hisense appliances/devices because it’s just too annoying to control a large home with a small screen. Shouldn’t be a problem for smaller homes, but Hisense should consider also those who buy more devices and have larger house. I’m going to need to consider buying something other than Hisense cuz of this app.
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Terms & Conditions Exceed Reasonable Privacy Permissions
I had no choice but to download this app as the only way to access controls for my Hisense AP1225UW1WD portable Air conditioning unit.
I was not pleased to have to read through a ridiculously long 26 page user agreement, and even less pleased to learn how aggressive the terms were.
Here is a summary of the findings.
ConnectLife App Agreement — Privacy and Security Review
Overall assessment: The ConnectLife app is usable, but it should be treated as a cloud-connected IoT service with moderately high privacy risk. The main concerns are not the AC controls themselves, but the amount of household usage data collected, how long it is retained, and the limited ability to erase it.
The app may collect account information, device identifiers, Wi-Fi pairing information, commands, operating modes, temperatures, sensor readings, energy use, error logs, automations, location data, and user-behavior analytics.
Air-conditioner data may be collected continuously or whenever the device changes state. Some information is retained for several years, including up to ten years for device-identification data and five years for error logs.
The agreement also states that certain appliance-generated data cannot be deleted by the user, even after the device is disconnected or the account is closed. ConnectLife may continue using previously collected data for support, product improvement, analytics, AI development, aggregation, and derived datasets. Some non-personal or aggregated information may also be shared with third-party service providers.
The app’s handling of Wi-Fi credentials is not explained clearly enough. It states that the SSID and password are processed during pairing, but does not clearly state whether the password stays only on the phone and appliance, whether it reaches cloud systems, or how quickly it is deleted. For this reason, the AC should not be connected to the primary trusted network.
Recommended safeguards include placing the AC on a dedicated IoT VLAN or SSID with a unique password, blocking access from the AC to trusted computers, servers, NAS devices, cameras, and network-management interfaces. Only required internet, DNS, DHCP, and time services should be allowed.
On the phone, allow Local Network, Bluetooth, camera, and location permissions only when required for pairing. Camera access should be removed after scanning the QR code. Microphone, contacts, full photo-library access, precise location, and cross-app tracking should be denied unless a specific necessary feature requires them.
Use a unique ConnectLife account password, preferably stored in a password manager, and provide only required personal information. Use generic appliance and room names rather than names that reveal occupants, addresses, medical needs, or property details.
The agreement also permits forced security updates, remote operation, service changes, feature removal, and eventual discontinuation of cloud services. The physical control panel and original remote should therefore remain the dependable fallback.
Conclusion: The ConnectLife agreement is acceptable for limited AC control only when paired with strong network isolation and minimal permissions. The largest concerns are continuous household telemetry, long retention periods, limited deletion rights, broad data-use permissions, third-party sharing, and vague treatment of Wi-Fi credentials.
I was not pleased to have to read through a ridiculously long 26 page user agreement, and even less pleased to learn how aggressive the terms were.
Here is a summary of the findings.
ConnectLife App Agreement — Privacy and Security Review
Overall assessment: The ConnectLife app is usable, but it should be treated as a cloud-connected IoT service with moderately high privacy risk. The main concerns are not the AC controls themselves, but the amount of household usage data collected, how long it is retained, and the limited ability to erase it.
The app may collect account information, device identifiers, Wi-Fi pairing information, commands, operating modes, temperatures, sensor readings, energy use, error logs, automations, location data, and user-behavior analytics.
Air-conditioner data may be collected continuously or whenever the device changes state. Some information is retained for several years, including up to ten years for device-identification data and five years for error logs.
The agreement also states that certain appliance-generated data cannot be deleted by the user, even after the device is disconnected or the account is closed. ConnectLife may continue using previously collected data for support, product improvement, analytics, AI development, aggregation, and derived datasets. Some non-personal or aggregated information may also be shared with third-party service providers.
The app’s handling of Wi-Fi credentials is not explained clearly enough. It states that the SSID and password are processed during pairing, but does not clearly state whether the password stays only on the phone and appliance, whether it reaches cloud systems, or how quickly it is deleted. For this reason, the AC should not be connected to the primary trusted network.
Recommended safeguards include placing the AC on a dedicated IoT VLAN or SSID with a unique password, blocking access from the AC to trusted computers, servers, NAS devices, cameras, and network-management interfaces. Only required internet, DNS, DHCP, and time services should be allowed.
On the phone, allow Local Network, Bluetooth, camera, and location permissions only when required for pairing. Camera access should be removed after scanning the QR code. Microphone, contacts, full photo-library access, precise location, and cross-app tracking should be denied unless a specific necessary feature requires them.
Use a unique ConnectLife account password, preferably stored in a password manager, and provide only required personal information. Use generic appliance and room names rather than names that reveal occupants, addresses, medical needs, or property details.
The agreement also permits forced security updates, remote operation, service changes, feature removal, and eventual discontinuation of cloud services. The physical control panel and original remote should therefore remain the dependable fallback.
Conclusion: The ConnectLife agreement is acceptable for limited AC control only when paired with strong network isolation and minimal permissions. The largest concerns are continuous household telemetry, long retention periods, limited deletion rights, broad data-use permissions, third-party sharing, and vague treatment of Wi-Fi credentials.
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It’s My Remote Control
I use the app to control the A/C unit in my recording studio. It’s so much more reliable and responsive than the A/C’s remote control.
Privacy issue
I don't care how good the product is. If they ask for precise location, it's going to be one star. I will return it eventually.
Lagging again and again
My units keep erasing and I have reconnect them. I don’t have the energy to do it again. Fix the app
Can’t log in
Great at first then went to use today and can’t log in says request failed and try again later used it fine last night. Nowhere to get help. Tried resetting password and still nothing
Lame
App doesn’t work
