Worst ever
I really don’t know why Autotrader outsource important messaging tool for dealers and potential customers, as this isn’t fit for purpose, it is so bad you can tear your hair out.
Without autotrader the owner of this would have been out of business -10 years ago as nobody will go near it
Without autotrader the owner of this would have been out of business -10 years ago as nobody will go near it
Conversation has finished
By the time you have logged in, a chat robot interrupts you, there is indication of what vehicle they are enquiring on, it freezes, the online version doesn’t work on a mobile device when the app crashes. It’s just horrendous for such a simple chatting platform. Autotrader charge the earth and give you monkey tools in return
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Doesn’t even open?!
Can’t get my AT leads at all, the app doesn’t even open!
S
Keeps logging out, worse than the old version by far!
Very poor
Keeps logging you out. So sometimes don’t recieve notifications
Unreliable and doesnt work
Unreliable and doesnt always send notifications for new chats leading to missing leads
Needs fixing
It does not notify us while customers think we are ignoring them and leaves us bad feedback
Worst chat platform ever
Don’t know why autotrader have pushed us dealers onto this chat platform. There are no notifications. No alerts when you receive a new message. Sometimes the app freezes mid conversation and you have to retype everything. The old platform was definitely better. I have spoken to Autotrader about this and they seem to just brush this off yet we are paying them loads of money every month for a service. I’ve also emailed Conversational Cloud admin and they seem to be of no help whatsoever. Something needs to be done ASAP. Terrible customer experience
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Worst chat app
What a great idea and what a bad quality and service
Rubbish
Absolutely useless app. No choice but to use, business losing app. Needs updating/upgrading/starting again
Awful
Autotrader should ditch this messaging app as it’s not fit for purpose for all the reasons already given
Awful.
As others stated, we’ve lost so much custom as there is now no alarm or notification to bring attention to an incoming message.
Autotrader
Absolutely appalling since new switchover last year we have lost huge amount of leads they not coming through no notification to point they coming through now months and months later why is this acceptable from previous chat was absolutely great instant ring tone setting to notify agent trader no help to rectify that this is not working incompetent shambles sort it out ASAP
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Rubbish
How a company like Autotrader find this app acceptable is beyond me. Then have the cheek to talk about unanswered online leads on their webinars.
Not fit for purpose
Poor performance & glitchy. Unable to delete old messages. Can’t see customer phone number.
Message to Autotrader
Autotrader said this Livechat is miles better than old one. Absolutely appalling. Customers will think it’s us not responding in a professional manner when really it’s down to the Livechat and Autotraders’ short comings. It won’t even let me delete the old messages
Mr khan
Complete rubbish! Lose customers daily because
Off this crap app that don’t work properly
Off this crap app that don’t work properly
This is MUCH worse than the previous app!
Much worse than the previous app
Another horrendous messaging app
These clowns keep bringing out new messaging apps that are worse than the one before. Why Autotrader continue to partner with this company is beyond me
Great agent app
Awesome UI and great app for agents.
