Couchsurfing User Reviews

Customer Experience

Positive experience37.5% of reviews
Neutral4.1% of reviews
Negative experience58.4% of reviews

~ Based on 902 written reviews from the US App Store.

What users say

Is Couchsurfing Safe?

Couchsurfing: Stay, Meet, Host appears safe based on user ratings. AppsHunter Safety Score for Couchsurfing is 90/100.

This assessment is based on 9,288 user ratings, with an App Store average of 4.5/5.

Safety Analysis

89.3% of ratings point to a safe experience
2.6% of ratings suggest some concerns
8.1% of ratings point to a risky experience

~ Based on 9,288 App Store ratings for Couchsurfing.

Is Couchsurfing Legit?

Couchsurfing: Stay, Meet, Host appears to be a legitimate app. AppsHunter Legitimacy Score for Couchsurfing is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Horrible redesign

They ruined the app with the recent redesign which is just AI slop. So sad

Love Couchsurfing but still many bugs

Couchsurfing is the best community worldwide, love it! The new app is still in development with many bugs but I have faith in them!

Pay wall?

Not worth it anymore

Sad new design // over complicates things

The new UI and updated UX is ridiculous. The older design was classic, fits the heart of the real travellers. Now, it’s trying to show off its tech vibe and prioritizing social media functionalities. Please, at least add the option on the website or in the app for users to have their own choice of which platform design they’d like to use.
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An engineer who lived & worked in 8 countries

Best place to meet highly educated,literate people and have a lot of adventures

It used to be good before they changed the layout

They suddenly changed the layout and definitely lost a lot of loyal users. It’s no longer an easy platform to navigate.

They said they fixed it but still sucks

This new interface design is so terrible. I received One month free and they said they fixed the app but I don't see anything different. It seems they don't have a UX team working with them cause' they ruined the whole app experience, they are only changing how the interface looks like but not listening the users. Why did they change something that only needed small improvements?
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Scam

First of all they will force you to pay on the very first page to see the app better, Right after you pay for subscribe they will close your account. Also they collect sensitive personal information, Be careful about their scam.

Huge disappointment

I cant believe after 15 years of using couch surfing since its original creation, im now met with a pay wall, because i can even view or access my account. Are you kidding?!? 15 years using this site and its never once blocked me from at the very least viewing my profile.

Sure, verified accounts can cost money but forcing me to pay to even view my account and my my profile, to remove my saved pictures, to remove my data!?! Pathetic! I cannot believe it.
The company that “verifies” I dont trust with my data. And the number of times couch surfing says “ verify verify verify” tells me the verification isnt for us, the users. Its for CS and the $$$ they make for that verification company selling our data. Cs doesnt care about verification for safety. Its all money. Reading the agreement for the verification company….they own everything about you!!!

Im going make sure that no one else uses this site or app. This was the worst decision you could have ever made. “Covid made us do it because we lost money” well guess what, you just lost a lot more.

Absolutely pathetic.
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Why change the app?

Very difficult understand the app, the color I can’t change and for one reason I can find host.

No me gusta la nueva actualización

Ahora no encuentro nada en la app y se siente muy pesada de usar. No me gustó el nuevo color

Best App

It has made me meet nice and new people who a very important in my life.

Ruined by Men

This used to be a great tool to get around for cheap and meet wonderful people but now it’s just plagued by creepy weird men trying to use it as a dating app for women who are NOT interested. This seems to be a common experience across many profiles as I’ve heard of many people experiencing this issue and it prevents you from being able to filter through the real people as women will turn off their notifications due to being bombarded by these other messages.
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The new app format is ridiculous.

The older version is wayyyy better!

Widening your world!

À community that grows around the world! In the world of AI today,the human element is fading,Couchsurfing is a platform which brings us close from virtual reality to meeting real people and building real connections.So it is the best example of AI virtual world leading to EI real world!

No value left

As others have noted, the app redesign accelerated what was already a dying community. Hangouts are impossible, hosts are inactive, and couchsurfing just keeps adding paywalls. Launches are botched- even the appeal to come back was not rolled out well. I think in 12 months it will be shuttered.

Notifications

Hey CS team - I’m a long term support of the product. The recent updates are sending the Hangouts Nearby notifications like every 2 hours. It’s a lot and will lead to a decrease in people with active notifs

Dev team please read

The new ui is very much immature, the pictures are always zoomed in and the whole ux is just weird. Please fix: photos rendering issues (no body takes pictures in that aspect ratio), notifications being available on newsfeed only, after leaving hangouts the hangouts message stays in notifications (activity), feed is not related to my area
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App is dead

The app barely works anymore. It’s slow, buggy, and feels completely abandoned. Such a great concept, but the current experience is very disappointing.

I love Couchsurfing but this app

Is the worst app update I’ve ever seen. Seriously, please fix it. I’ve been seeing double notifications and missing msgs.