4-Year Customer – Extremely Disappointed, Finally Stopped the Service
I have been using Country Delight for almost four years, and unfortunately, the quality of their customer service has deteriorated to a level where I have finally decided to stop using the service completely.
My recent experience has been extremely disappointing. I received an oil container with a defective/damaged handle, resulting in the oil spilling and the product becoming unusable. I reported the issue immediately and provided photographic evidence.
Despite being a customer for nearly four years, I had to repeatedly complain, follow up and escalate the matter just to get a proper resolution for such a straightforward issue.
The defective product was one concern, but the way the complaint was handled was far more disappointing. Repetitive responses, delays and lack of ownership have completely changed my perception of the company.
After four years of association, I certainly expected better customer support and accountability. Customer loyalty should mean something, especially when there is clear evidence of a genuine product issue.
It is unfortunate that a company can retain a customer for four years and then lose that customer because of the way a single genuine grievance is handled.
I have now stopped taking Country Delight’s service altogether. The experience has resulted in a complete loss of trust.
Four years as a customer, and this is how the relationship ended. Extremely disappointing.
My recent experience has been extremely disappointing. I received an oil container with a defective/damaged handle, resulting in the oil spilling and the product becoming unusable. I reported the issue immediately and provided photographic evidence.
Despite being a customer for nearly four years, I had to repeatedly complain, follow up and escalate the matter just to get a proper resolution for such a straightforward issue.
The defective product was one concern, but the way the complaint was handled was far more disappointing. Repetitive responses, delays and lack of ownership have completely changed my perception of the company.
After four years of association, I certainly expected better customer support and accountability. Customer loyalty should mean something, especially when there is clear evidence of a genuine product issue.
It is unfortunate that a company can retain a customer for four years and then lose that customer because of the way a single genuine grievance is handled.
I have now stopped taking Country Delight’s service altogether. The experience has resulted in a complete loss of trust.
Four years as a customer, and this is how the relationship ended. Extremely disappointing.
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Response from developer
Hi, Greetings from Country Delight! Could you please share your registered mobile number with us at feedback@countrydelight.in so that we can reach out to you and resolve the issue? Your partner in good health, Team Country Delight
Morning become easy
As a working mum, my mornings are always stressful, and I keep on rushing to complete chores in my house. Along with getting the kids ready for school to packing lunch, everything seems challenging and I hardly get any time left for a small tasks like buying milk or groceries. But since I started using country delight, I got relief from atleast one major - that is ordering daily milk, ghee, coconut water, etc.
I simply recharge my account and order daily essential from here every morning, fresh meal is delivered at the doorstep. After using this app neither my husband nor I have to go out early morning to get milk from the local vendor, which is very convenient
Plus, through this app I can quickly make changes skip deliveries in case we are not at home or add extra item in cash my in-laws visit us in case I have some doubt I call their customer care team and they resolve the query in on time.
I simply recharge my account and order daily essential from here every morning, fresh meal is delivered at the doorstep. After using this app neither my husband nor I have to go out early morning to get milk from the local vendor, which is very convenient
Plus, through this app I can quickly make changes skip deliveries in case we are not at home or add extra item in cash my in-laws visit us in case I have some doubt I call their customer care team and they resolve the query in on time.
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App issues plus subscription model
I used to use your app, but I dropped it. I thought i’ll take a moment to review it as I thought of using it again but then changed my mind from past experiences. The subscription request keeps coming up and it doesn’t make sense to keep it, as it doesn’t really result in real savings. Keeping things simple for customers who simply are looking for no frills service should be an option. Prices for certain items could be managed as not everything you sell are differentiated items with really good quality. Although milk and other dairy products are still ok, bit then the weight is less. Although if quality is good then that is not a problem. Biggest issue was your notifications and the unrelenting pop ups requesting to sign up for subscription, which is not useful for everyone. So please work on user experience and building trust.
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Response from developer
Hi, Greetings from Country Delight! Could you please share your registered mobile number with us at feedback@countrydelight.in so that we can reach out to you and resolve the issue? Your partner in good health, Team Country Delight
Pure Milk Quality
Fresh milk delivery every morning, taste feels natural and pure, totally satisfied service
Simple And Helpful App
Ordering, pausing delivery and payments smooth, overall very helpful grocery app experience
Easy App Experience
App interface simple, ordering milk, paneer and groceries takes few seconds
Farm Fresh Taste
Milk tastes farm fresh; cream quality amazing, family loves tea and coffee daily
Family Favorite Service
Entire family prefers this milk brand, quality always consistent
Pure And Trusted
Feels authentic farm quality milk, very trustworthy daily dairy brand
Reliable Daily Delivery
Daily groceries arrive on time, packaging neat and milk quality consistently excellent
Pure Milk Quality
Fresh milk delivery every morning, taste feels natural and pure, totally satisfied service
Easy App Experience
App interface simple, ordering milk, paneer and groceries takes few seconds
Farm Fresh Taste
Milk tastes farm fresh; cream quality amazing, family loves tea and coffee daily
Rich; Creamy and Fresh Milk
The milk from Country is full of taste and creamy. I must say, the dairy products are free from adulterations. The quality of fruits and veggies is also good. I can trust this app to keep myself healthy and organised without rushing to markets.
Satisfied After Months of Use
I started using this app a few months back. The best part is that I can tick the issues I face from the list on the app itself. Initially, the app was not able to track my location, but when I reached out to customer support, they got it sorted within 2 hours.
Handy Wallet Recharge Feature
Wallet recharge is a good feature in this app. It makes ordering faster and saves me from payment issues at the time of delivery. I mostly get cashback on wallet recharge. Easy to use and navigate.
A Cọmfortable and Hassle-Free Experience
My experience with Country Delight is cọmfortable. This app has made my life easy and saved me from struggling for veggies and milk every day after work.
Great for Regular Users with VIP Membership
The VIP membership is perfect for regular users like me. I get hourly deals and cashbacks very often. I can also mark “vacation” if I am not available at the time of delivery. This app has made my busy life easy.
Simple Interface, Smooth Experience
The app interface is simple and easy to use. The customer support is active all the time and helps me resolve the issues quickly. I did not receive one item; they delivered it within the next few hours.
Perfect for Busy Mornings
I usually wake up late and have no time for breakfast prep. The Country Delight is a simple app, easy to use and delivers for free on time.
