This app is terrible
Response from developer
Hello customer, this is Coupang Customer Service. We apologize for any inconvenience. We were unable to confirm the details based on your inquiry. Please contact the Customer Service Center. - Help@coupang.com (mail to : Help@coupang.com) Sincerely, Coupang Customer Service
빡치네요
그렇다고 저가라고 해봤자 그덕에 짭 상품이나 나뒹굴구요. 제가 그덕에 에어팟 짭 샀네요 정품보다 가격이 조금 저렴해서 정품인줄 헷갈리기 쉬울것같은데 이런 제품들은 감수를 하거나 정식 사이트에서만 물품을 보내야하는거 아닌가요?
빠른 배송이라고 해도 물품 상태도 안좋구요 ㅋㅋ
제일 빡쳤던건 와우입니다
환불도 더럽게 안되고 애플스토어 통해서 결제 안하고 개별적으로 연결해둔게 진짜 악질이네요.
Response from developer
안녕하세요 고객님, 쿠팡입니다. 이용에 불편을 끼쳐드린 것 같아 마음이 무겁습니다. 쿠팡은 판매자 상품에 대해 지속 모니터링 및 관리/감독하고 있으며, 말씀해 주신 불편 사항은 담당 부서로 전달하여 개선해 나가겠습니다 또한 작성해 주신 내용만으로는 환불 진행 상황에 대한 정확한 확인이 어려워, 번거로우시겠지만 고객센터로 문의해 주시면 담당자가 회원 정보 확인 후 신속하게 안내해 드리겠습니다. - 365일, 24시간 운영되는 전화(1577-7011) 또는 채팅 상담 서비스 이용에 불편함이 없도록 최선을 다하겠습니다. 감사합니다. 쿠팡 드림
Much better for foreigner but a few improvements are still needed...
There are still a couple of features that would make a huge difference for foreigners.
1. Support international phone numbers - It would be very helpful if Coupang allowed users to register and use US or other international phone numbers, similar to GMarket. Especially, useful for shopping items for older age family members in Korea.
2. Make WOW membership accessible to foreigners - Currently, purchasing WOW membership is impossible for foreigners without a Korean resident registration number because the identity verification process requires a Korean phone number. It would be great to allow WOW membership payments using an overseas / international credit card. Alternatively, Coupang could offer an option to purchase WOW-related coupons instantly or benefits on demand instead of requiring a membership.
Coupang is definitely moving in the right direction, and making these few changes would make the app significantly more convenient and accessible for foreigners living in or visiting Korea. Hopefully, these options can be considered in future updates!
Response from developer
Dear Customer, this is Coupang. We have forwarded your feedback to the relevant department and will do our best to resolve this issue. If you have any further questions, please feel free to contact our Customer Service Center at any time. - Phone: 1577-7011 Thank you. Coupang Customer Service Center
