Bad service
Had cove for a while and they stopped integrating Kami cameras into the app. I paid for the cameras which cove sold me and now I am forced to use the Kami app which limits the use of the cameras unless you pay a subscription.
Outdated and low functioning
This app is required for the system but it is super lame. There is very basic functionality and really no features. They have put almost no thought into the app.
Basically you can turn the system in and off and look at the sensors. You can not turn the sensors on and off but you can see their status.
Hopefully they spend a few dollars upgrading this app but it’s not likely.
Basically you can turn the system in and off and look at the sensors. You can not turn the sensors on and off but you can see their status.
Hopefully they spend a few dollars upgrading this app but it’s not likely.
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App never works
Eight out of 10 times the app never works to arm or disarm the alarm. always says connection error constantly even if I delete the app, reinstall the app, disconnect the Wi-Fi, etc..
Awful
I’m the person who set up the alarm account and I’m the primary emergency contact but the app constantly says “You do not have permission to access the security system.” So, who does? It makes absolutely no sense and it means I’m not able to access the alarm at all unless I’m doing so from the keypad, which completely defeats the purpose of having an app.
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the worst experience canceling the contract
I called to cancel the contract, but it was impossible. They made all kinds of excuses, all the while continuing to charge for a service I didn't want. Calls and disappointment followed, as they completely refused to cancel the service. I had to cancel my card and bank account. Stay away from this company; they'll force you to keep the service one way or another.
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Broken
They bricked my cameras and never updated us. Tried adding a new sensor and it won’t register. Customer service is useless.
Do not recommend
Overall terrible app and customer service and products!
Garbage
The app is useless. Haven’t been able to access my cameras for months, doesn’t send notifications, and can’t add or edit any new devices I’ve purchased. Switching to another security company, don’t waste your time with this junk.
Horrible App
This app is not user friendly. Seems outdated. Not working properly with my cameras. Have had several issues in the past and now nothing is working. DO NOT USE THIS APP
Cove
This security system is so wonderful that I can’t find words to describe the awesomeness of this system. You pair up cameras and it takes two seconds to go offline. Recording is so wonderful, again I can’t find words to describe the system. I just hope that they fix this system so that users can have some peace of mind.
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Terrible
This is the worst app I’ve ever used in my entire life.
Disappointing
Company has fallen so far so quickly. Purchased my system less than two years ago, and Cove has made it useless and obsolete with a new system update. App will no longer connect with Cove cameras. Cove customer service used to be excellent. Now, it’s practically non-existent. Call wait-time are terrible, likely because customers are calling to complain and cancel. There are better security options to consider.
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Not connecting -
I have had it for 3 years. It suddenly stopped connecting. It won’t let me connect via the app. The QR code (to sync cams) doesn’t populate.
2.5 year customer
Do yourself a favor and look elsewhere. App is terrible, panel doesn’t work properly and cameras don’t record half the time. Should be an option for 0 stars as that is what they deserve.
App hasn’t worked for weeks
Fix the app
Worst service
Been looking for new options since cove keeps dropping the ball. I always have issues with the cameras or notifications and now for 2 weeks my cameras haven’t been working. I done all the troubleshooting reset the cameras and nothing.
Video no longer available in app
My video has been “unavailable” for several days. I went through all the troubleshooting steps to no avail. When I contacted Cove Support, an agent told me it was a known bug and to be patient for a week while they escalated, and then closed the chat without further explanation. Aside from not feeling secure with my security service being down for several days- there is no indication anywhere on the site about this issue. Nor has there been any communication from Cove about the problem. I’m not feeling much trust for the service right now, but I’ve already made the investment in their sensors and equipment, so the kack of communication is frustrating.
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Glitchy, Vulnerable, Unreliable
UPDATE:
Starting 9 days ago, I’ve been unable to access a single camera on any of my devices. I’ve checked 2-3 times per day. Customer support is non-existent.
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If this company exists 5 years from now, I’ll be very surprised. I’ve had this for about 2 years now, and they’ve yet to update their app a single time.
Pro:
- Sometimes it works.
Cons:
- When watching recordings, the audio has never, not even once, matched the video. Sometimes, a person’s lips will move and I won’t hear them speak until, literally, 15-30 seconds later. I have 1000mbps internet (for those who don’t know, this is considered unnecessarily fast internet—25 people can stream Netflix simultaneously with zero issues).
- At least weekly, the app won’t allow me to remotely activate or deactivate the alarm, even when I have 5 bars.
- At least monthly, often 2-3 times per month, I won’t even be able to log into the app for several hours.
- At least 2-3 times per week, I can’t watch recordings for several hours. The app will freeze.
- My 14-year-old nephew hacked into our system using his laptop. Thinking it was a fluke, and refusing to praise him for it, he did it again a few days later while he was at school, using a different computer. My password consists of 16 randomly generated characters and it isn’t written down anywhere. Only my entire handprint can unlock my safes (where my password drive is stored)—there are no keys, and I have wired cameras and motion detectors in the areas that my safes are stored. I was sitting in the living room reading when I suddenly hear through the camera’s, “TOLD YOU I COULD DO IT! You owe me $100!”.
-There’s numerous other issues that I won’t get into, because I’d literally have to type a novel.
—These issues exist on both iPhones & Androids.—
In a nutshell, this company, their apps, and their cameras are trash.
Starting 9 days ago, I’ve been unable to access a single camera on any of my devices. I’ve checked 2-3 times per day. Customer support is non-existent.
—————————
If this company exists 5 years from now, I’ll be very surprised. I’ve had this for about 2 years now, and they’ve yet to update their app a single time.
Pro:
- Sometimes it works.
Cons:
- When watching recordings, the audio has never, not even once, matched the video. Sometimes, a person’s lips will move and I won’t hear them speak until, literally, 15-30 seconds later. I have 1000mbps internet (for those who don’t know, this is considered unnecessarily fast internet—25 people can stream Netflix simultaneously with zero issues).
- At least weekly, the app won’t allow me to remotely activate or deactivate the alarm, even when I have 5 bars.
- At least monthly, often 2-3 times per month, I won’t even be able to log into the app for several hours.
- At least 2-3 times per week, I can’t watch recordings for several hours. The app will freeze.
- My 14-year-old nephew hacked into our system using his laptop. Thinking it was a fluke, and refusing to praise him for it, he did it again a few days later while he was at school, using a different computer. My password consists of 16 randomly generated characters and it isn’t written down anywhere. Only my entire handprint can unlock my safes (where my password drive is stored)—there are no keys, and I have wired cameras and motion detectors in the areas that my safes are stored. I was sitting in the living room reading when I suddenly hear through the camera’s, “TOLD YOU I COULD DO IT! You owe me $100!”.
-There’s numerous other issues that I won’t get into, because I’d literally have to type a novel.
—These issues exist on both iPhones & Androids.—
In a nutshell, this company, their apps, and their cameras are trash.
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Save Your Money
This system is absolutely awful, very limited features and it constantly has issues. My cameras have connection issues constantly and on top of that the recording software is atrocious at best. If you set the cameras to catch every motion they still won’t record 90% of the people walking by. It should be able to see every time I walk out my door and instead will show a 5 second clip (even though it’s set to record 30 seconds) after we’ve left the driveway already. Customer service is worthless, they can never seem to do anything other than recommend a reboot or help reset your password. Cove knows they’re selling an absolute dumpster fire of a product and continues to push it and tell everyone to deal with it.
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Cameras
Cameras have down for all customers for 2 weeks now and yet for them to fix them. They are recommending to use a different app until they fix it. Stay away and go with a well know system- brand.
