Ok
Service isn’t as good as it used to be.
Extensive wait time
For the past two days I have had problems and each time I had to wait over thirty minutes to speak to anyone. Ridiculous!
Outages
I simply wanted to say that we have too many outages, and some of them are not seen by the cops team when I call in, so I don’t call in as often I simply troubleshoot myself most of the time.
It is if our house is the one house on our street that has a bunch of problems with Cable and connections, I don’t know that for a fact, but it’s my assumption based on the number of calls that we’ve made.
Nonetheless, I would rather have Cable than nothing. Additionally, there are many many times when we only have two bars in our house that is very open, our modem is wide open, and everything they were supposed to do is being done, I just want to say that for the record before anyone asked.
We appreciate your Technicians and all of the hard work that they do when we call in, but you must understand that this is really frustrating when it happens and it always seems to happen during a really good movie that we wanted to watch.
Thank you for your time and consideration.
Respectfully,
Sean, T Murray
It is if our house is the one house on our street that has a bunch of problems with Cable and connections, I don’t know that for a fact, but it’s my assumption based on the number of calls that we’ve made.
Nonetheless, I would rather have Cable than nothing. Additionally, there are many many times when we only have two bars in our house that is very open, our modem is wide open, and everything they were supposed to do is being done, I just want to say that for the record before anyone asked.
We appreciate your Technicians and all of the hard work that they do when we call in, but you must understand that this is really frustrating when it happens and it always seems to happen during a really good movie that we wanted to watch.
Thank you for your time and consideration.
Respectfully,
Sean, T Murray
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Poor performance
The performance of the wifi router is horrible. Over all worse than DSL and Century link so now you now how poor. Just haven’t had time to work through issues since last call. Hard wire to router performs adequate so I believe problem is with router wifi even in direct line of site. Single is good to adequate WiFi has a serious problem transferring data and has since it was installed.
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WiFi rewiew
Constantly having stoppages of Wi-Fi and or the speed that you are paying for slowly starts decreasing unless you restart your router or contact Cox for them to reset the system. I’m constantly having to restart my router every three days just to get what I’m paying for. About to go with another provider who’s offering more speed for less money
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Just redirects to the website
This app is completely unusable. Anything you need just takes you to the website on your phone's browser. So what's the point of the app? By the way, my Cox internet has been out for five hours now. No text, nothing. Shame on this monopoly of a company.
No lo recomiendo
Te dicen un precio y cuando llega el Bill de pago te quiere cobrar más
Service Outages
We average 10 to 15 outages a month. Service is horrible for the $140.00 a month we pay.
COX INTERNET
Since COX merging with Spectrum, the internet connection has been dropping multiple times during the day. I am becoming irritated and about to switch to the other company
Poor customer service and back to back no shows
I’ve had Cox internet for almost 20 years bundled with TV. I cancelled the TV package and went with YouTube TV because the cost had gotten so high. Once I cancelled the TV package I now have lags and spinning daily while trying to watch the TV apps. I called for service and spoke with a supervisor (Becka) who guaranteed to get it fixed and scheduled a technician (Anthony) the next day from 5pm-630pm. Got a call at 7 that he wouldn’t make it, and said I’ll talk to scheduling and get this set as a priority for tomorrow for the same time frame. I also received a text after that call that I had been rescheduled and then a second one that it was cancelled, as well as an email saying I had switched equipment. I called Anthony back and he said it comes in weird but I see that it’s good so don’t worry. Next day didn’t show again so called customer support again and was less than helpful and said I’ll just give you a $20 credit. I’ll be cancelling Cox and moving to AT&T fiber
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Always disconnecting
Cox charges are so expensive and the WiFi keeps disconnecting
So bad
2 customer support chats. 2 customer support calls. Deleted app and restarted phone. Cleared browser cache. 3 hours of effort. Logged into website and regular cox app just fine. Still won’t let me log in.
Service interruption
Too many interruptions to service this month than I can count!
Never works
Well the internet works but the app never lets you login so I never can control who’s on or change the name of my network
Internet
Always issues
Super Minimal Parenting Controls.
The effort put into the security is laughable. You can’t enter website, keywords, or apps that you want to block from children. And kids just change their computer name to get around the downtime schedule.
Horrible service
I’ve had Cox for decades! It’s not reliable anymore, service consistently disconnects and stops working all day every day. My internet connection doesn’t connect! Just stops loading and I have to restart my router 4-5x to get through one movie. My security cameras never work and are unreliable because of the horrible internet connection and WiFi issues! I absolutely hate COX now!
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Outage
My cable went out
Internet
Always buffering even after you pay for service call
TERRIBLE APP
This useless app should be removed from the App Store altogether. It’s garbage. Logs you out of the app constantly. Updates are trash and pointless. Why even bother trying anymore? Absolute trash!
