Ok
Service isn’t as good as it used to be.
Extensive wait time
For the past two days I have had problems and each time I had to wait over thirty minutes to speak to anyone. Ridiculous!
Outages
I simply wanted to say that we have too many outages, and some of them are not seen by the cops team when I call in, so I don’t call in as often I simply troubleshoot myself most of the time.
It is if our house is the one house on our street that has a bunch of problems with Cable and connections, I don’t know that for a fact, but it’s my assumption based on the number of calls that we’ve made.
Nonetheless, I would rather have Cable than nothing. Additionally, there are many many times when we only have two bars in our house that is very open, our modem is wide open, and everything they were supposed to do is being done, I just want to say that for the record before anyone asked.
We appreciate your Technicians and all of the hard work that they do when we call in, but you must understand that this is really frustrating when it happens and it always seems to happen during a really good movie that we wanted to watch.
Thank you for your time and consideration.
Respectfully,
Sean, T Murray
It is if our house is the one house on our street that has a bunch of problems with Cable and connections, I don’t know that for a fact, but it’s my assumption based on the number of calls that we’ve made.
Nonetheless, I would rather have Cable than nothing. Additionally, there are many many times when we only have two bars in our house that is very open, our modem is wide open, and everything they were supposed to do is being done, I just want to say that for the record before anyone asked.
We appreciate your Technicians and all of the hard work that they do when we call in, but you must understand that this is really frustrating when it happens and it always seems to happen during a really good movie that we wanted to watch.
Thank you for your time and consideration.
Respectfully,
Sean, T Murray
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Poor performance
The performance of the wifi router is horrible. Over all worse than DSL and Century link so now you now how poor. Just haven’t had time to work through issues since last call. Hard wire to router performs adequate so I believe problem is with router wifi even in direct line of site. Single is good to adequate WiFi has a serious problem transferring data and has since it was installed.
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WiFi rewiew
Constantly having stoppages of Wi-Fi and or the speed that you are paying for slowly starts decreasing unless you restart your router or contact Cox for them to reset the system. I’m constantly having to restart my router every three days just to get what I’m paying for. About to go with another provider who’s offering more speed for less money
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