Inconsistent
I am not regretting my decision to enroll in a debt management program, as this really needed to happen. People at ACCC have been friendly but the information not always consistent. Communications need to be better. Yes, everything is in writing but the sheer volume of these documents does not allow one to focus on the content because there are far too many different documents. I wasn’t too concerned about it until my information started disappearing from the app. Soon after I enrolled I was able to see the percentage of debt paid off. This went away after 2 weeks. So I located where this was moved. Well, now the app changed again and I don’t see any of the documents I signed, or notices from ACCC. I only just made my 3rd monthly payment. It is incredibly frustrating to manage all this and now worry that it’s being managed properly because I can’t easily monitor it. I consolidated 13 creditors. Logging into each one all the time is not something that’s feasible. The fees charged are reasonable for what is provided, if it’s consistently provided. I cannot recommend this company to anyone until they change their app, and provide consistent updates.
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FFFearless is Freedom
Response from developer
Thank you for sharing this. We’re sorry the volume of documents and inconsistent information have made your DMP harder to manage. With 13 creditors, losing access to signed documents, notices, and progress in the app is especially frustrating. Please email creditu@consumercredit.com so we can look into this and help you monitor your plan.
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I feel my balance is on my account are getting increasing and that declining and I’m concerned
CKChristie Kyriacos
I’m so confused
I don’t know what to do on here
Gglo51glo
Was skeptical but was exactly what I needed!
They walked with me every step of the way!!
AArluah
Not all features of the upper functional
There is a star program and it’s not even functional. You can still do your budget, but there’s supposed to be educational content and it’s not even there.
NNalarstubs
