Inconsistent
I am not regretting my decision to enroll in a debt management program, as this really needed to happen. People at ACCC have been friendly but the information not always consistent. Communications need to be better. Yes, everything is in writing but the sheer volume of these documents does not allow one to focus on the content because there are far too many different documents. I wasn’t too concerned about it until my information started disappearing from the app. Soon after I enrolled I was able to see the percentage of debt paid off. This went away after 2 weeks. So I located where this was moved. Well, now the app changed again and I don’t see any of the documents I signed, or notices from ACCC. I only just made my 3rd monthly payment. It is incredibly frustrating to manage all this and now worry that it’s being managed properly because I can’t easily monitor it. I consolidated 13 creditors. Logging into each one all the time is not something that’s feasible. The fees charged are reasonable for what is provided, if it’s consistently provided. I cannot recommend this company to anyone until they change their app, and provide consistent updates.
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I’m finding that my balance continues to go up and they reported a late payment for one of my
I feel my balance is on my account are getting increasing and that declining and I’m concerned
I’m so confused
I don’t know what to do on here
Was skeptical but was exactly what I needed!
They walked with me every step of the way!!
Not all features of the upper functional
There is a star program and it’s not even functional. You can still do your budget, but there’s supposed to be educational content and it’s not even there.
