Inconsistent
I am not regretting my decision to enroll in a debt management program, as this really needed to happen. People at ACCC have been friendly but the information not always consistent. Communications need to be better. Yes, everything is in writing but the sheer volume of these documents does not allow one to focus on the content because there are far too many different documents. I wasn’t too concerned about it until my information started disappearing from the app. Soon after I enrolled I was able to see the percentage of debt paid off. This went away after 2 weeks. So I located where this was moved. Well, now the app changed again and I don’t see any of the documents I signed, or notices from ACCC. I only just made my 3rd monthly payment. It is incredibly frustrating to manage all this and now worry that it’s being managed properly because I can’t easily monitor it. I consolidated 13 creditors. Logging into each one all the time is not something that’s feasible. The fees charged are reasonable for what is provided, if it’s consistently provided. I cannot recommend this company to anyone until they change their app, and provide consistent updates.
Show more
Response from developer
Thank you for sharing this. We’re sorry the volume of documents and inconsistent information have made your DMP harder to manage. With 13 creditors, losing access to signed documents, notices, and progress in the app is especially frustrating. Please email creditu@consumercredit.com so we can look into this and help you monitor your plan.
I’m finding that my balance continues to go up and they reported a late payment for one of my
I feel my balance is on my account are getting increasing and that declining and I’m concerned
I’m so confused
I don’t know what to do on here
Was skeptical but was exactly what I needed!
They walked with me every step of the way!!
Not all features of the upper functional
There is a star program and it’s not even functional. You can still do your budget, but there’s supposed to be educational content and it’s not even there.
Bank linking
Can’t seem to link banks at all just wants me to manually enter everything
Helpful
very
Grateful for the support
I enrolled in a program 5 years ago to pay off two credit card accounts. After getting off the phone with ACCC, it has been confirmed that both accounts have been paid off in full. When one account was paid off in January, I continued making the same payments, and it was seamlessly then all applied to the second account, resulting in a pay off two months earlier than expected. I am so relieved to have completed the program and also feel grateful for the flexibility that they had on the rare occasion that I had to switch a payment date by a few days throughout the years.
Show more
Response from developer
Thank you so much for sharing your experience and congratulations on completing your program! 🎉 We’re thrilled to hear that both of your accounts have now been paid in full and that the transition of payments between accounts helped you finish earlier than expected. At American Consumer Credit Counseling, we understand that staying committed to a long-term financial goal takes dedication, and we’re honored to have been part of your journey over the past five years. We’re also glad our team was able to provide flexibility and support along the way when life circumstances came up. Thank you again for trusting us to help you work toward your financial goals. We wish you continued success moving forward!
Arthur from ACCC
Arthur was very helpful and shared great insight for my situation. He was also very kind to speak with.
Incredible program
This program and app have saved my financial life! Due to life being life I became completely overrun with credit card debt and could not get out. This has made it so I can regain my life!
Accurate, Proactive Assistance
I unexpectedly had to reschedule the start of my program. Arthur patiently explained my options, promptly implemented my preferred start date, and updated my account dashboard.
Incredibly helpful
ACCC was instrumental in helping me get my debt under control. It would’ve been significantly more difficult without them.
So helpful & kind
AJ & Jamie are wonderful! I’m so thankful that this process of paying off my debt is smooth. A lot smoother than if I did it myself!! Definitely recommend
Customer Service
Kim and AJ were wonderful. They answered all of my questions in a way that was easy to understand and made the entire process feel comfortable and stress-free. This is the second time I’ve used this service, and each time the experience has been consistently positive—everyone I’ve worked with has been incredibly helpful and kind. I would highly recommend this service to anyone who is looking for support in getting out of debt.
Show more
Gratitude for ACCC - Shoutout to Arthur aka AJ
Hello, who ever is in credit card debt, I recommend ACCC. They negotiated that high rate from Chase to 10%. I was able to breathe. Now that my debt’s paid off, I feel great, and thrilled to worked with ACCC!
Thanks Arthur
As usual, another great interaction. Arthur was eager to help me this morning and I appreciate him explaining everything out to me. Grateful that I enrolled. There is light at the end of this financial tunnel.
AJ was great
AJ provided great customer service and actually recalled a previous conversation we had. He helped me quickly and efficiently.
Jay
Although I am thankful for this company! This customer service representative Jay has been very disrespectful and talking over me and not helpful, she wanted to push her agenda, instead of listening to me! It’s frustrating when you give your money and individuals are not understanding of your situation.
Show more
I love ACCC
They’re so convenient and understanding and Knowledgeable when it comes to your case.I’ve been using them since 2021.I’m almost finished paying everything off.That’s amazing.I’m so glad I went with them.They know what they are doing.I love working with me.They are truly amazing.
Excellent service
I worked with AJ to discuss my current situation. He has attentive, and compassionate about my concerns.
