Worst service ever
You are operating in a travel market already overflowing with travel agents, agencies, MakeMyTrip, Cleartrip and countless other options. There is practically zero white space. In that environment, the bare minimum requirement for survival should be exceptional service. Somehow, Crew has managed to deliver exactly the opposite.
Every travel requirement I have used Crew for has been sub-par, to put it mildly. But bad execution is not even the biggest problem. Mistakes happen. What is far worse is the refusal to acknowledge them, the unwillingness to listen to basic logic, and the exhausting experience of trying to get anyone to take ownership.
So, congratulations: in an already overcrowded industry, you have somehow managed to create one of the worst service experiences I have encountered.
You have already pivoted once—from personal concierge to travel concierge. Perhaps it is time to pivot once more: roll over and please die.
I have almost never gone out of my way to write a negative review about a company, but Crew has carved out a special place in my heart. The experience has been so consistently bad that it is genuinely seared into my memory.
Even if Crew starts giving away golden eggs for free, I will never use the service again. More than that, I will actively discourage anyone I know from using it, and I will do everything reasonably within my capacity to make sure they don’t have to experience what I did.
Need I say more?
Response from developer
We're sorry for the inconvenience. This isn't the experience we want anyone to have with CREW, and we're working to be better with every mission we run. Team CREW
Concierge for busy folks
Would highly recommend crew if you want to outside time consuming work to someone!
Response from developer
Thank you for sharing this, Venkatesh! We're thrilled we could take the time-consuming work off your plate, from airport cabs to planning your weekend getaway. This is exactly the kind of experience we love creating for our members. Team CREW
Books high costing services, no coordination, always mishandle tasks
They come through
Response from developer
Thank you for sharing this, Yash! We're thrilled we could come through on all of these, from the gift-wrapped surprise to the last-minute vehicle. A concierge service really is as good as your imagination, and we love that you've put us to the test. :) Team CREW
Disappointing and frustrating
Response from developer
You're right, this isn't okay, Megha. You should never have to repeat yourself or chase an update, especially on simple tasks. We're fixing how context carries between captains and shipping faster response times. Write to support@crew-it.in and we'll pick up where you left off. Team CREW
