CRM by DealerSocket

CRM by DealerSocket

by SOLERA HOLDINGS, INC

2.6K ratings
123 reviews
Free

Details

  • Released
  • Updated
  • December 15, 2020
  • June 9, 2026
CRM by DealerSocket screenshot #1 for iPhone
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CRM by DealerSocket screenshot #10 for iPhone
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About

Manage customer relationships and sales tasks on the go. This mobile CRM allows you to search and add customers, scan VINs, find inventory, and send follow-up messages, all from your smartphone.

Search and add customers
Scan driver's license or VIN
Find inventory
Send follow-up texts/videos
Complete daily tasks remotely
Faster than desktop
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What users say

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What's New in CRM by DealerSocket

1.34.7

June 9, 2026

Our latest update comes with bug fixes and performance enhancements to ensure a seamless experience.

User reviews

Terrible CRM

The 5 star reviews here are fake and/or purchased reviews. The true rating was slightly above 1. Anyone who has used Dealersocket knows the dumpster fire that it is. Horrible customer support, no improvements to bugs, constant outages, and the list goes on. If you are considering to get Dealersocket, stop immediately and look elsewhere.
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Limited functionality

The app is very quirky with limited features. And it doesn’t sync up well with the cloud, so for example the shortcut tile on your Home Screen will always display “0” as the number of your “sold deals” and “lost deals” regardless of the actual count, there’s no inbox, etc. I like using this even less than the browser-based version — and that was already a pretty low bar.
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Dealersocket

I have been selling cars for 8 years. I’ve used every CRM. VIN Solution, DealerCenter, Drive Centric, E-Leads. With that said, I can tell you the best app that allows me to do the things I need to get done in order to sell 20 cars a month. You have access to all your customers info, you can place the call and send the email. Your notes are all saved and every step you just took appears in an easy to read screen and it’s still on the same page as your lead. Everything is on that lead that you will ever need.
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Pain!

Nothing but problems.
Hard to navigate. Logs me out unexpectedly.
If you make CRM calls, it will stop recording it at some point.
Headache and nothing else

Faltan mejoras

Al momento de programar una cita se pone mal la fecha y la hora


Desde la ultima actualización, cuando te metes a un perfil de un usuario y quieres ver las notas y no es posible, o entrar a ver los tasks, y te marca error.

Tienes que salirte de la aplicación cerrarla y volver a entrar

Developer apps

User experience

🐞

Reported Bugs

5 issues

Login issues and errors

Bug

Inconsistent performance across devices

Bug

Inability to send photos and videos

Bug

Disappearing customer information

Bug

Unreliable task and notification tracking

Bug

Requested Features

5 requests

Landscape mode support

Feature

Dark mode option

Feature

Improved email and texting functionality

Feature

Better access to customer and inventory data

Feature

Seamless integration with other systems

Feature

FAQ

What does the CRM by DealerSocket app do?

This mobile CRM application provides the core functionalities of DealerSocket's desktop platform directly on your smartphone. It allows users to manage customer relationships, search and add new customers, scan driver's licenses or VINs for quick data entry, and access inventory information.

What are the key features of this CRM app?

Key features include the ability to search and add customers, scan driver's licenses or VINs, find available inventory, send follow-up text messages or videos to clients, and complete daily sales tasks from anywhere. It is designed to be up to 50% faster than using the desktop version.

Is this app free to use?

Based on the provided information, the app is listed as 'free' and does not have in-app purchases or ads. This suggests that access to the CRM functionalities may be included with a DealerSocket subscription or is offered as a standalone free tool.

Who is the target audience for this app?

The app is designed for professionals in the automotive industry, specifically those working in dealerships. This includes sales representatives and other staff who need to manage customer interactions, track leads, and perform sales-related tasks efficiently while on the move.

What are some common use cases for this CRM app?

Common use cases include managing customer follow-ups after a sale or inquiry, quickly adding new leads encountered at events or on the lot, checking vehicle inventory while speaking with a customer, and sending personalized video messages to prospects. It enables sales teams to stay productive and responsive from any location.