App freezing!
App freezing when you open and tap on Rewards tab. Tried deleting & reinstalling but same issue. Also it no longer shows how many status credits you need to retain current status.
Insultingly, inexcusably bad
I am trying to give you my personal details in signing up for rewards. Why are you making that process literally impossible.
The ID capture does not work correctly. The face capture does not work correctly. The captures are rejected, or timeout, or capture and then timeout due to no capture. It says there is no ID in frame despite that being the *only* thing in frame.
Trying to fix this in-person was unsuccessful. There’s also no way to use digital ID in the app or in-person, that might mitigate the significant failures of the overall ID process.
I will not return to Crown. I will delete this app. I will tell everyone that this experience was insulting and demeaning, and that Crown does not care. I’m sure Crown is happy taking their pound of flesh from 10% of their total customer base.
The ID capture does not work correctly. The face capture does not work correctly. The captures are rejected, or timeout, or capture and then timeout due to no capture. It says there is no ID in frame despite that being the *only* thing in frame.
Trying to fix this in-person was unsuccessful. There’s also no way to use digital ID in the app or in-person, that might mitigate the significant failures of the overall ID process.
I will not return to Crown. I will delete this app. I will tell everyone that this experience was insulting and demeaning, and that Crown does not care. I’m sure Crown is happy taking their pound of flesh from 10% of their total customer base.
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Terrible app
After a long sign up process at the end there was an error without any reason. Waste of time.
Tech issue
Not working most times
Lousy App
This app would have to be the worst app on the planet. The app is clunky and devoid of information. A user cannot check history and neither can the establishment. The app does not provide any benefits for members. The establishment don’t care. The establishment could use this app in a beneficial way, whereby all parties find it useful.
Typical of Crown - a dud app
Typical of Crown - a dud app
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glitchy info-farming
casino no longer takes cash so we’re forced to make an account in their system and then midway thru trying to take the pics of ID for the account (which is painstaking bc there are reflections everywhere in the casino) the session expires while i’m doing something and i’m meant to restart. its like they don’t want my money lol
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Points not adding up on app
Went to crown last week and spent money at hotels, restaurants, shops and in the casino. None of my points have been added to my status credits
Unable to enter PIN number
Hi support team,
my friend has a Crown membership, recently he has upgraded to the latest version of the Crown Resorts app, but he is now unable to log in as a member because there is no where for him to enter his PIN number??
Could you helps,
Many thanks,
Crown Rewards member
my friend has a Crown membership, recently he has upgraded to the latest version of the Crown Resorts app, but he is now unable to log in as a member because there is no where for him to enter his PIN number??
Could you helps,
Many thanks,
Crown Rewards member
Response from developer
We’re sorry to hear you're having issues with our app. Can you please send us an email to AppFeedback@crownresorts.com.au so we can gather more information from you so we can investigate this further.
App will not work
Someone already mentioned here in November last year that app will not work after ios was updated. Can’t login at all and rewards desk can’t help at all. Waste of my time really.
It was working properly for months but from the moment I answered one of their surveys and in the end of it I clicked the option “don’t want to receive new surveys request”, the app stopped working.
Could be a coincidence but no one has done anything to fix it
🫤
It was working properly for months but from the moment I answered one of their surveys and in the end of it I clicked the option “don’t want to receive new surveys request”, the app stopped working.
Could be a coincidence but no one has done anything to fix it
🫤
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Probs after updating
The app will not accept my member number and password. When I go to reset password the app no longer recognises my member number or email. Spent an hour with support at Crown Rewards, they contacted IT and couldn’t resolve the issue. I can still login online. Please fix your app.
Fish for lunch
I ate lunch at Chervo Italian restaurant today at crown river walk and the fish was not nice it was tasteless and wasn’t cooked properly and it wasn’t good value of the price and I would never go eat there again
Hey Crown, this app is great, but it has a few bugs.
This app is great for getting around Crown and seeing what there is to do at the resort, but I’ve noticed there is one bug in the app that’s annoying.
Whenever you’re logged into your Crown Rewards account, it seems like there is a login issue which logs you out of the app if there’s an issue with your connection, and it sends you back to the initial startup screen, rather than open up to the home page.
I’d appreciate it if someone could have a look into this, because it would make the app more reliable if they could fix this login issue.
Overall, this app is great for getting around, and discovering what there is to do at Crown!
Whenever you’re logged into your Crown Rewards account, it seems like there is a login issue which logs you out of the app if there’s an issue with your connection, and it sends you back to the initial startup screen, rather than open up to the home page.
I’d appreciate it if someone could have a look into this, because it would make the app more reliable if they could fix this login issue.
Overall, this app is great for getting around, and discovering what there is to do at Crown!
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Response from developer
Hi FTwiser, thank you for the feedback. Could you please send your Crown Rewards member number to appfeedback@crownresorts.com.au and I can investigate the issue further for you. Regards, Crown Digital Team.
Save member number and PIN or password
Hi there....this app can not save member number and PIN/password, however, it can be saved on the website only.
Can you please make this app to be able to save those details...? Thank you in advance...
Can you please make this app to be able to save those details...? Thank you in advance...
Response from developer
Hi Sovereign boy, apologies for the belated feedback. Thanks we'll investigate and let you know. Any other suggestions please don't hesitate to email us at appfeedback@crownresorts.com.au Kind regards, Crown Digital Team
Latest forced update
After downloading the update not one link on your App works. If I could give you negative stars I would. One star is far too many.
“Error. Page no longer available”.
Well done !
“Error. Page no longer available”.
Well done !
Wrong status and glitch
I logged in and showed me a wrong tier status also login problems with password with iphone 7 took a while on the password cell to work
Login error
When you go to login page you can enter member number but then the box for pin disappears and can’t get it back, not sure if there is some trick to it, but I can’t get it to work!
Frustrating and disappointing
Loved the app to keep track of my points and the ease of booking but now every time I open it, it crashes and the website won’t let me log in either. Very disappointed
Response from developer
Hi Gina, I'm sorry to hear you're having issues. Could you please send your Crown Rewards member number to appfeedback@crownresorts.com.au so we can find a solution for you.
Rewards ‘slow’
This app has improved heaps but I’m finding when I go to the rewards icon it’s blank ... it’s “thinking” but it takes ages for the page to come up with all the details I want to look at. Quite often I just get out of it and leave it. Could it be because I have an iPhone 6?
Response from developer
Hi Juleso75. Glad to hear that it's improved for you. The performance could be due to a number of factors. Could you please send your Crown Rewards member number to appfeedback@crownresorts.com.au we can do some further investigation and resolve your issue for you. Thanks - Crown Digital Team.
Login problem
I was logged in then all of the sudden the app logged me back out.
When I try to put my member number in there is no way to exit the keyboard part and press continue so I am stuck on the login part and can’t continue. Not happy
When I try to put my member number in there is no way to exit the keyboard part and press continue so I am stuck on the login part and can’t continue. Not happy
Response from developer
Hi D Kang43, sorry to hear you're having issues. What model iPhone are you using? A possible solution would be to proceed as a guest, tap 'Rewards' from the bottom navigation bar and login from that screen. Please email us with your member number at appfeedback@crownresorts.com.au and we can assist you further. Thanks - Crown Digital Team.
Good info... rewards points info not working
The rewards section just doesn’t work despite the update 😞
