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CSMT - Certified Service

CSMT - Certified Service

by General Motors Company

450 ratings
22 reviews
With Ads
💼 Business
📊 Productivity
Free
With Ads

Details

  • Released
  • Updated
  • July 2, 2013
  • May 26, 2026

Features

Developer

General Motors Company
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CSMT - Certified Service screenshot #1 for iPhone
CSMT - Certified Service screenshot #2 for iPhone
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CSMT - Certified Service screenshot #8 for iPhone
CSMT - Certified Service screenshot #9 for iPhone
CSMT - Certified Service screenshot #10 for iPhone
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⭐22
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❓5 answered
FAQ↘︎
📦~ in 2 months
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About

This mobile tool assists General Motors dealer service personnel with various tasks. It allows for pre-authorization of repairs, efficient part returns using photos, and submission of detailed reports. Users can also look up vehicle recalls and access the Service Workbench.

✓Pre-authorize warrantable repairs
✓Photo-assisted part return process
✓Submit part information for traceability
✓Submit detailed field product reports
✓Lookup and view vehicle recalls
✓Access Service Workbench
Show original description

What users say

Summarized from real user reviews of CSMT. Based on 450 reviews and a 4.6/5 average, it highlights the 4 positives and 19 negatives reviewers mention most about this Business app.

Positive things

  • 👍Handy tool for service department
  • 👍Easy to use
  • 👍Direct feedback to GM
  • 👍Great tool for RPT submission

Negative things

  • 🔋Significant battery drain
  • 🐛App is very buggy
  • 🐛Cannot log in
  • 🐛App is trash
  • 🐛App never sends email
  • 🐛Broken login after update
  • 🐛No notifications for responses
  • 🐛History issues (PRA disappearing)
  • 🐛Cannot zoom properly for photos
  • 🐛Cannot submit parts
  • 🐛Cannot add photos taken outside app
  • 🐛App uses default mail app for submission
  • 🐛Cannot upload previously taken pictures/videos
  • 🐛Feedback option does not proceed
  • 🐛Worthless, cannot send to GM
  • 🐛Features removed (camera roll access)
  • 🐛Inaccessible service workbench
  • 🐛App crashes after login
  • 🐛No password/username reset link
See all reviews

What's New in CSMT

3.15

May 26, 2026

Thanks for updating the CSMT app! Enjoy new Wi-Fi and cellular submission controls, improved outbox visibility, and a refreshed login screen.

User reviews

Most RecentHighest RatedLowest Rated

Not good.

Battery drain
Ever since, known well at the dealership, I downloaded the app the iPhone battery as gone down 10% without even using the phone because I am at work.
JNA+&%75!JNA+&%75!

Another GM fail

Not everyone has a brand new phone at work. Why would you make a simple program no longer work with old iOS? Worked just fine before.
Tech A saysTech A says

Can’t log in anymore

Used to be a really good app. Ever since Microsoft entered the app is trash. Can’t get into it. GM is no help
H8ers gonna hateH8ers gonna hate

Why does gm need to collect and sell my data?

App never sends the email I have to manually do it. Trash app
Spoony tacoSpoony taco

Log in

Used this app all the time with no issues. They update to this new log in and needless to say they broke something that worked fine. Leave Stuff Alone!!!!!
Ccmcd1Ccmcd1
See 17 more reviews

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User experience

🐞

Reported Bugs

17 issues

Battery drain since app download

Bug

Incompatible with older iOS versions

Bug

Cannot log in after Microsoft entry

Bug

App never sends email

Bug

Login broken after update

Bug

No notifications when response is given

Bug

PRA disappears from history, reappears after reload

Bug

App won't zoom properly to take photos

Bug

Cannot submit parts

Bug

Cannot add photos taken outside the app

Bug

Cannot upload previously taken pictures/videos

Bug

Feedback option does not lead to next screen

Bug

App does not allow sending to GM

Bug

Accessing camera roll for pictures removed

Bug

Service workbench inaccessible

Bug

App crashes after entering username and password

Bug

No link to change forgotten password and username

Bug
✨

Requested Features

5 requests

Allow choosing mail app for submission

Feature

Submit without using email

Feature

Allow submission using phone's internet

Feature

Improve video application functionality

Feature

Allow submitting more than one part at a time

Feature

FAQ

What does the Certified Service Mobile Toolbox (CSMT) do?

CSMT is a mobile application designed for General Motors dealer service personnel. It provides tools to streamline various service operations, including authorizing repairs, managing part returns, submitting reports, and accessing vehicle recall information.

What are the key features of CSMT?

Key features include pre-authorizing specific warrantable repairs, using photos to improve the part return process, sending part information for traceability, submitting detailed field product reports, looking up and viewing vehicle recalls, and accessing the Service Workbench. All modules support embedded images and video.

Is CSMT free to use?

The application is available for use by General Motors dealer service personnel. Based on the provided information, the monetization model is ad-supported, indicating it is free to download and use with advertisements present.

What kind of information can be included with reports in CSMT?

All modules within CSMT have the capability to include embedded images and video of the vehicle in question. This allows for detailed visual documentation to accompany repair authorizations, part returns, and field product reports.

Who is the intended user for this application?

This application is specifically designed for General Motors dealer service personnel. It aims to provide them with a mobile toolbox to efficiently manage their daily tasks related to vehicle service and repair.