UPDATE!!!!!
Please update Csob smart klic to iOS 26(the newest one), it doesn’t work, just endlessly loading when trying to activate app, already contacted the call center and went to the bank, no one could help, the only option is that the app is outdated, I could activate it on IOS 18, but after the update it won’t work.
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Overly complicated
I’ve recently updated my phone and now I’ve discovered that this app now longer allows me access to my bank accounts. I’ve had an account with ČSOB for 15 years as a non Czech citizen but now it only allows a Czech ID card to create a profile within the app which prevents expats with accounts with this bank accessing the ČSOB banking app.
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Log in process is terrible
Process of activation is just something incredibly tedious. Even though I was still logged in on my old iPhone, it took me over an hour to log in on new iPhone, even though I got the success SMS. Manual is basically useless and it's just about trial and error and patience...
Response from developer
Hello, we are so sorry to hear that. If you have any complications you can call my colleagues on the number +420 495 800 111. They are able to help you with the process. Have a nice day, Katerina.
Hruza
Priserna aplikace, ktera z niceho nic prestane fungovat a reaktivace je nemozna. Jsem kvuli teto aplikaci naprosto neschopny pristoupit ke svym financim v CSOB. Napriklad Moneta a Fio to maji vyresene mnohem lepe.
Response from developer
Dobrý den, reaktivaci můžete provést na přihlašovací stránce do portálu Identity, kde zadáte své Uživatelské jméno a heslo, kliknete na Přihlásit a poté kliknete na "Aktivujte si ho znovu". Dále postupujte podle pokynů. Pokud Vám ani toto nepomůže, kontaktujte, prosím, naši linku Helpdesku elektronického bankovnictví 495 800 111 nebo naši bezplatnou infolinku 800 300 300. Kolegové s Vámi vše vyřídí. Krásný den, Veronika.
Csob succk
CSOB 2-factor authentication — most stupid system in the world.
