Couldn’t be better
First time using a currency converter on the advice of an overseas family member. It worked exactly as I would expect. I initiated a wire transfer from my account to CF. It arrived there the same day. I answered some questions related to the transfer that arrived overnight to my email. The money was converted that next morning and sent overseas. The next morning I received confirmation of the deposit. It could not have gone more smoothly. Much appreciated!
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Smooth AED to Euro transfers
Great service in the app and a person on hand if you need it
Great service
Improvements have recently been made which make the process much simpler than it used to be which is definitely a good thing
And usually get a great rate too
And usually get a great rate too
No funds
I waited and am still waiting for money to be sent. My money went backwards and forwards FOUR TIMES. What a circus!!
They can’t or won’t tell me why!!!
Pathetic service!!!!
They can’t or won’t tell me why!!!
Pathetic service!!!!
Don’t like the new system
Where is my 1000aud?
Transactions more complicated
I have used Currencyfair for well over a decade which has always been very straightforward and user friendly. However since your new partnership and setup I have find the transaction process more complicated and has caused frustration with emails to and from your support team to get to a final destination. I have managed to make two new transactions but cannot say this has been a pleasant experience as there have been queries with both. However I trust this matter is now resolved and I can go forward with more confidence when using your services.
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Over 6 weeks and still no sign of the money
Update: 6 weeks!!! And I still can’t get my money from currency fair!
Its been week over 3 weeks since I transferred money to CurrencyFair and it hasn’t arrived in the destination account. They’re holding on to peoples money for far too long. I’ve emailed lots of times to let them know the issue and I have so far just received one non automated response. They don’t seem to be doing anything to either return ir complete the transfer. The same thing happened in January. Also the app asks me if I want to use Face ID every single time I log in, despite me agreeing to it every time.
Its been week over 3 weeks since I transferred money to CurrencyFair and it hasn’t arrived in the destination account. They’re holding on to peoples money for far too long. I’ve emailed lots of times to let them know the issue and I have so far just received one non automated response. They don’t seem to be doing anything to either return ir complete the transfer. The same thing happened in January. Also the app asks me if I want to use Face ID every single time I log in, despite me agreeing to it every time.
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Can’t get money out
I did a transfer of $16000 and then currency fair locked my account so I’ve been unable to access it. Many mails sent to support and as yet not a single reply ( other than generic automated responses). I rang and after 30mins did manage to speak to someone who unlocked my account but I’m now still waiting for the money to be transferred in. This used to be a good service but it’s gone rapidly downhill and is now more hassle than it’s worth.
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Where are my funds ?
I have been using Currencyfair for several years and generally have been satisfied.
However, despite receiving confirmation of receipt of funds on the 26th of April, the funds have not been credited to my account and still show pending.
Despite endless emails will I get our automated responses and as for trying to contact by phone to speak to someone all I get is we are experiencing unusually high call volumes.
I do not understand why it is not possible to reach someone and why over a month after receiving funds, they have not been credited to my account. Furthermore, a weakening of the euro against pound sterling means I have lost a significant amount amount of money too.
However, despite receiving confirmation of receipt of funds on the 26th of April, the funds have not been credited to my account and still show pending.
Despite endless emails will I get our automated responses and as for trying to contact by phone to speak to someone all I get is we are experiencing unusually high call volumes.
I do not understand why it is not possible to reach someone and why over a month after receiving funds, they have not been credited to my account. Furthermore, a weakening of the euro against pound sterling means I have lost a significant amount amount of money too.
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Out of date and not representing a good business for sure when it comes to assistance!
Never had any issues with transaction before as I’m experiencing this time around. It hasn’t been a smooth transaction whatsoever.
Log in
I certainly use currency fair once a month. Excellent fast service however even though I register face/passcode every time each month it asks for verification. Bit frustrating.
Was excellent
This was a great platform, but recent changes (probably forced on them) have progressively limited its functions
Transferring money
This company has changed the way you transfer/ exchange money. Now I dread having to transfer money . It’s now become hassle, why change a system that worked , for a system that’s fundamentally broken .
Complications
When I now transfer money it takes me At least half an hour when i used to do it in five minutes you have made the site really complicated to use. I even had a fraud call lasting 10 mins from Barclays
Putbit back to the old method
Putbit back to the old method
Banking details changed, lost £1000 for 5days, to date, still not recovered my money?
Currency Fair not responding to my emails, not answering calls
Transfers
Was much better when we could select the rate
Money withheld for over 3 weeks
I called several times and put on hold for ver 1 hour sometimes. Line was dropped but no one called me back.
I drove to the Nutfield, Surrey but I was told there is no actual office there
I drove to the Nutfield, Surrey but I was told there is no actual office there
Many functions got cancelled
You can’t put market order to wait for a better rate anymore. They ask you to transfer immediately
The jury’s still out
After a week signed up, I’m still unable to get my first transaction through while I wait for my ID doc’s to be checked.
Also, I’ve tried several times to set up PIN login, and still when I came back to login, the option is not activated. Is there a reason for this?
It looks like a good platform, and if you can get me over these initial hurdles, I’ll be happy to use it.
Also, I’ve tried several times to set up PIN login, and still when I came back to login, the option is not activated. Is there a reason for this?
It looks like a good platform, and if you can get me over these initial hurdles, I’ll be happy to use it.
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Bad customer service
Transfer didn’t arrive and customer service have ignored several requests to locate the funds
