Scanner doesn’t work
Ios version: 26.4.1 and app version: 9.4.3
Couldn’t be more poorly designed if they had tried
Only using this app because work requires that it be used… free phone though!
Trash
Worst security mobile application I’ve ever had to use. I work for a managed service provider and our client is requesting we use this for remote access. They emailed us a QR code but the app forces you to verify a mobile number first which continues to fail. SMS confirmation codes take 40 minutes to receive. Call confirmation codes never actually call you. When I finally do get an SMS code I receive a generic error that I’m unauthorized. No point in sending QR codes that do nothing to setup the app. Absolute waste and would never recommend this product. BeyondTrust RA or literally anything has to be better than this
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Camera doesn’t work
IOS version 18.5 iPhone16 pro. App version 8.17.6
Awful app, awful support
I work for an MSP and some of our clients use this solution. One of our clients cancelled contract with cyberark and now my mobile phone number is being held hostage. When calling support all they do is tell me to have the client remove us but they can’t cause they are no longer using this product.. so now I can’t log into this app cause my number is “already in use”, so now I can’t add my account to another client, call support and all they do is shrug and tell me I’m out of luck. It’s crazy to me that I can’t call into support and request my personal info deleted so I can reuse it for a different client.
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