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Cytracom Mobile

Cytracom Mobile

by Cytracom LLC

873 ratings
64 reviews
🔧 Utilities
📊 Productivity
Free

Details

  • Released
  • Updated
  • May 1, 2019
  • July 3, 2026

Features

Developer

Cytracom LLC
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Cytracom Mobile screenshot #1 for iPhone
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About

This app extends your business phone line to your mobile device, enabling you to make and receive calls, send texts, and manage voicemails from your business number. It facilitates team collaboration through shared inboxes and direct messaging, all from a unified platform.

✓Make/receive business calls on mobile
✓Business text messaging
✓Voicemail transcription
✓Shared inboxes for teams
✓Call merging, splitting, and transferring
✓Direct messaging and rooms
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What users say

Summarized from real user reviews of Cytracom Mobile. Based on 873 reviews and a 4.1/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Productivity app.

Positive things

  • 🚀Simple and easy to use
  • 📞Reliable call quality
  • 🔒Secure communication

Negative things

  • 🐛Frequent crashes and bugs
  • 📵Unreliable connectivity and dropped calls
  • 🔇Poor voice transcription and voicemail issues
  • 🤖Clunky and unintuitive user interface
  • 🔍Missing key features like contact management
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What's New in Cytracom Mobile

26.6.2

July 3, 2026

Messages now load additional history automatically as you scroll, with pull-to-refresh still available as a fallback. Fixed biometric login prompts for some Unity SSO users. Fixed call route selection during onboarding. Improved SIP re-registration behavior to help keep calling more reliable.

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User reviews

Most RecentHighest RatedLowest Rated

Poor performance

Voice transcription is never worked. When I go to listen to Voice Mail The volume is always muted or at zero. There have been a couple times. I thought it was a person call me and just never left a message. they have also been times where my phone didn’t ring and I only noticed when I see a missed call or a new voice message.
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BsplhcbBsplhcb

Terrible App - have complained multiple times to manufacturer

This app is bad. Granted, SIP applications are tough. However, when I compare this to MS Teams it is POOR. For example: 1) Want to see a phone number in the history? Odds are this isn’t your day. Maybe close and reopen this app. Or tomorrow might be better. 2) Text messaging from this app is clunky. It feels like the app is TRYING to draw the screen but can’t (Electron?). 3) The contacts search doesn’t. 4) Don’t even get me started on the phone call quality. I’m a 20+ year veteran of networking, I know SIP protocol, and there is just NOT a combination that works reliably. Alternate SIP ports, TCP mode, it’s all pretty bad. The days have come and gone where you can trust the endpoint to have reserved bandwidth. The developers need to go back to the drawing board.
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Gump4487245Gump4487245

It’s okay

I wish this app would consistently work with headphones. I find I have to switch the audio to the phone then back to my Bluetooth headphones while on a call to get it to play in both sides. Happen across different brands.
JRSJJRSJ

worst company ever

unethical. horrible products horrible service
iphoneguy999iphoneguy999

App crashes when attaching photos to conversations

Can’t add photos to a convo. App immediately crashes as soon as you tap “Choose”.
zskagszskags
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Developer apps

ControlOne Mobile
ControlOne Mobile

by Cytracom LLC

💼 Business

(14)

Free
See developer apps

User experience

🐞

Reported Bugs

4 issues

Calls dropping mid-conversation

Bug

Voicemail transcription not working

Bug

Frequent log-outs and login issues

Bug

Inability to attach photos to conversations

Bug
✨

Requested Features

4 requests

Add support for iPad and multi-tasking

Feature

Improve text messaging and file sharing capabilities

Feature

Implement reliable do-not-disturb and out-of-office features

Feature

Enhance call handling and transfer functionality

Feature

FAQ

What does Cytracom Mobile do?

Cytracom Mobile brings your business's cloud-based communication platform to your iOS device. It allows you to make and receive business calls, send text messages, manage voicemails with transcription, and collaborate with your team through shared inboxes and direct messages, all from your business line.

What are the key features of Cytracom Mobile?

Key features include making and receiving business calls on your personal device, seamless call management (merge, split, transfer), business text messaging, team collaboration via Rooms and Direct Messages, Shared Inboxes for unified customer communication, and Voicemail Transcription for easy voicemail management.

Is Cytracom Mobile free to use?

The app itself is free to download and use, but it requires a Cytracom account. Cytracom is a UCaaS provider, and access to its platform is typically part of a business subscription service. You will need to log in with your existing Cytracom credentials.

Who is Cytracom Mobile for?

This app is designed for small to medium-sized businesses that utilize the Cytracom UCaaS platform. It's ideal for employees who need to stay connected and manage business communications efficiently while on the go, ensuring a consistent business presence.

How does the Shared Inbox feature work?

Shared Inboxes allow multiple team members to manage incoming customer communications through a single business line. Your team can collaborate privately with internal messages and mentions, see who is active, and prioritize client conversations with priority tags, ensuring a unified customer experience.