NinjaOne Mobile vs Cytracom Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NinjaOne Mobile
Manage IT infrastructure and support end-users remotely with a unified platform. This solution centralizes IT management workflows into a single, accessible interface for a streamlined experience.
- Unified IT management
- Remote end-user support
- Centralized workflows
- Single pane of glass interface
- Manage from anywhere
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NinjaOne is the industry’s only unified IT management solution the centralizes and consolidates your IT management workflows into a single pane of glass. The NinjaOne app gives you the power to manage IT and support end-users from anywhere, providing a better IT experience for everyone.
Cytracom Mobile
This app extends your business phone line to your mobile device, enabling you to make and receive calls, send texts, and manage voicemails from your business number. It facilitates team collaboration through shared inboxes and direct messaging, all from a unified platform.
- Make/receive business calls on mobile
- Business text messaging
- Voicemail transcription
- Shared inboxes for teams
- Call merging, splitting, and transferring
- Direct messaging and rooms
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Bring your business line with you, wherever you are! Cytracom Mobile brings the power of our cloud-based UCaaS communication platform to your iOS Device. Simply log in with your Cytracom account credentials and start connecting. TAKE CONTROL OF YOUR PHONE CALLS - Make and receive business calls from your personal device. - Seamlessly merge, split, and transfer calls to keep your communication efficient - even on the go. CONNECT FASTER WITH BUSINESS MESSAGING - Connect with people in their favorite way - through text - all from your business line. - Collaborate with teammates using Rooms and Direct Messages. SHARED INBOXES: ONE VOICE. ONE THREAD. - Now, customers can reach you through a single business line while your team joins forces behind the scenes. - Collaborate privately with internal messages and mentions. - Know which internal team members are active, and when they are viewing or responding to a Shared Inbox. - Priority tags help you prioritize your client conversations. CHECK VOICEMAIL AT A GLANCE - Read your voicemails on the go with Voicemail Transcription. - Listen to voice messages and manage your voice mailbox from anywhere. New to Cytracom? Cytracom is a UCaaS provider focused on meeting the needs of the small-to-medium business landscape with advanced communication solutions. Check out https://www.cytracom.com/partners/locate-a-partner to find a partner. Looking to partner and sell Cytracom? Check out https://www.cytracom.com/partners/partner-program to get in touch.
Screenshots
Verdict
The clearest difference is rating: Cytracom Mobile at 4.1 against NinjaOne Mobile's 2.6. Cytracom Mobile also leads on update cadence (every 2 weeks vs every 2 months) and ratings volume (874 vs 74). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Cytracom Mobile holds the better App Store score, 4.1 against 2.6. That said, the two scores are not equally well evidenced: Cytracom Mobile has 874 ratings behind it against 74, so its average is the more settled of the two. Written reviews point the same way: 22% of NinjaOne Mobile's written reviews are positive against 28% of Cytracom Mobile's.
NinjaOne Mobile ships an update every 2 months, Cytracom Mobile every 2 weeks. Both last shipped on November 6, 2026.
| Parameter | NinjaOne Mobile | Cytracom Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (74 ratings) | 4.1 (874 ratings) — better |
| Positive reviews | 21.9% of reviews | 27.7% of reviews — better |
| Number of ratings | 74 | 874 — better |
| Update frequency | Every 2 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 38 MB | 71 MB |
| Age rating | 4+ | 4+ |
| Developer | NinjaRMM, LLC | Cytracom |
Customer experience
NinjaOne Mobile
Cytracom Mobile
User reviews
NinjaOne Mobile
From 74 App Store ratingsWhat we love
- 👍 Great core product (RMM)
- 👍 Handy for on-the-go monitoring
- 👍 Basic functionality works (reboot, remote into device)
- 👍 Integrations work (Splashtop, Cloud RDP)
- 👍 Quick and responsive (for some users)
Room to improve
- 🐛 Login issues (frequent, broken SSO, MFA problems)
- 🐛 App is unusable for many users
- 🐛 Lack of features compared to web version
- 🐛 Notifications never work (for some)
- 🐛 UI is abysmal (for some)
Cytracom Mobile
From 874 App Store ratingsWhat we love
- 🚀 Simple and easy to use
- 📞 Reliable call quality
- 🔒 Secure communication
Room to improve
- 🐛 Frequent crashes and bugs
- 📵 Unreliable connectivity and dropped calls
- 🔇 Poor voice transcription and voicemail issues
- 🤖 Clunky and unintuitive user interface
- 🔍 Missing key features like contact management
Bugs and requests
NinjaOne Mobile
Reported bugs
36 issues- Login loop with SSO/Entra ID
- MFA not working or broken
- Authenticator never calls back
- App continually signs out
- Notifications never work
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- Keyboard pops up and obstructs navigation
- Action and function key bar disappeared
- SSO login screen won't allow changing accounts
- Have to log in every 20 seconds
- Login fails after updates
- Cannot log in with MFA codes, only SMS
- Action button for remote in is gone
- False data in threat counts and group filters
- Scripts do not work
- Redirects to external browser that won't accept input
- Crashing on launch (iOS 18)
- SSO broken, loops between screens
- Login loop prevents sign-in
- App launches Safari and then endless pop-ups
- Cannot sign in with SSO
- Biometric login not possible, always asks for 2FA
- Infinite sign-in loop with Azure AD
- Last update broke SSO logins with Entra SSO
- No login over SSO since last update
- Persistent issue with staying signed in
- Resetting user password is spotty or shows nothing
- Cannot unlock user account from app
- MFA setup required, but no way to submit verification
- Cannot run scripts as credential selection field is broken
- Push notifications stopped working
- List of scripts is empty (only shows categories)
- Task manager functionality not working
- Cannot log back in with correct credentials after first day
- App does not work
- Approval bug is reversed (approve rejects, reject approves)
- New UI limits information and can't run scripts
Requested features
18 requests- Add facial recognition for login
- Add ability to access device terminal/cmd/powershell
- Add ability to search devices by logged in user
- Add storage drive capacity/utilization
- Add Windows version (e.g., 22H2)
Show 13 moreShow fewer
- Add processor make/model
- Add graphics card make/model
- Sort scripts alphabetically
- Add dark mode option
- Add advanced analytics dashboard
- Add option for alert sound with push notifications
- Add ability to change alert sound
- Add full access to event viewer
- Add hard drive monitoring
- Add ability to run scheduled scripts/policies
- Add command line access
- Add ability to scan and deploy patches from app
- Add more options to do things as in web interface
Cytracom Mobile
Reported bugs
4 issues- Calls dropping mid-conversation
- Voicemail transcription not working
- Frequent log-outs and login issues
- Inability to attach photos to conversations
Requested features
4 requests- Add support for iPad and multi-tasking
- Improve text messaging and file sharing capabilities
- Implement reliable do-not-disturb and out-of-office features
- Enhance call handling and transfer functionality
In-app purchases
NinjaOne Mobile
No in-app purchases
Cytracom Mobile
No in-app purchases
Questions
Is NinjaOne Mobile free?
Is Cytracom Mobile free?
Which has better reviews, NinjaOne Mobile or Cytracom Mobile?
Do NinjaOne Mobile or Cytracom Mobile have ads?
Which is updated more often, NinjaOne Mobile or Cytracom Mobile?
Other comparisons
