Orders
This is not a good company to deal with. They placed an order for me 2 1/2 months after the account was canceled. Fighting the company on this.
All around great
We have had Daily Harvest for years and their food is good, the snacks are tasty, and the smoothies are spectacular. Although I have loved the food, we had to cancel recently because of some changes in our life, and it was the easiest thing to cancel!
Just that experience makes me love Daily Harvest that much more when it is time for us to restart our plan I will happily restart our plan with Daily Harvest. Thanks for the great service and delicious meals Daily Harvest. I appreciate you!
Just that experience makes me love Daily Harvest that much more when it is time for us to restart our plan I will happily restart our plan with Daily Harvest. Thanks for the great service and delicious meals Daily Harvest. I appreciate you!
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App needs work
Why did you remove the ability to save favorites, and mark disliked items? This is a critical feature- please bring it back!
Disappointed
My box arrived looking pretty rough like old with stains when I opened it one had exploded everywhere and when I opened the smoothie the fruit was freezer burned and disgusting. Just threw 120.00 in the garbage. Didn’t you notice the outside of the box or you just didn’t care.
Disappointed Loyal Customer
Imagine my surprise when I opened my first smoothie of my most recent shipment: there was noticeably less food in the container. There was no notice that this would be happening. I would like an explanation. Tariffs? More expensive labor? This is not how you treat loyal customers.
Disappointing experience, poor customer service
I’ve been a loyal customer of Daily Harvest, but my recent experience has been incredibly frustrating and disappointing.
Even after skipping every available box, I was surprised with an auto-renewal and charge for my last order without any clear alert that it would process again. The platform’s process is confusing and not user-friendly. There's no simple way to fully pause or opt out of auto-renewals, and the cutoff deadlines aren’t well-communicated.
To make matters worse, customer service is lunhelpful. The response I received essentially blamed me for not skipping fast enough, despite having skipped every visible option. There’s no accountability or flexibility in resolving the issue.
Daily Harvest needs to improve both its customer experience and subscription management system. As it stands, the service feels more like a trap than a convenience. I won’t be returning as a customer.
Even after skipping every available box, I was surprised with an auto-renewal and charge for my last order without any clear alert that it would process again. The platform’s process is confusing and not user-friendly. There's no simple way to fully pause or opt out of auto-renewals, and the cutoff deadlines aren’t well-communicated.
To make matters worse, customer service is lunhelpful. The response I received essentially blamed me for not skipping fast enough, despite having skipped every visible option. There’s no accountability or flexibility in resolving the issue.
Daily Harvest needs to improve both its customer experience and subscription management system. As it stands, the service feels more like a trap than a convenience. I won’t be returning as a customer.
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Crazy bad service
I ordered 15 items and received those and the next day another two huge boxes came. I have not been able to get the issue resolved. I was charged double what I had ordered.
App is a usability nightmare
It’s pretty clear there are no good UX Designers or Researchers at Daily Harvest. This app is terrible. It’s in desperate need of usability testing. Simple tasks like changing your order, knowing when a box is coming, understanding what is coming in each shipment, etc. are all very confusing. Not excusable to have a digital experience like this in 2025. Do some user research and figure it out.
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Awful
The food is simply awful. Nothing is tasty aside from the smoothies. DH definitely capitalizes on using cheap ingredients and targeted marketing to sell bland, tasteless food. Highly don’t recommend.
Canceling Account
Been trying for days to log in to make sure my delivery was skipped for this week. Get nothing but a spinning icon. I am not going to be on the hook for continuous delivery if I can’t control the when I want it. Absolute garbage app. If I can’t get a hold of a customer service rep to cancel then I’ll just stop payment and mail them back a box of rotten fruit slag. I used to like this service but the app is useless.
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Food is melted each week
I’ve been a customer for about seven years, and until October 2023, I loved DH. I would have given them 10 stars. However, UPS changed their distribution system in my area, and an extra day has been added to my delivery. My box of food either sits in a warehouse or on a truck for an extra night, so it is almost always partially thawed and has to be thrown away. Despite being assured through several emails and phone calls that my delivery would include extra dry ice, that never seems to happen. I’ve asked DH to consider using FedEx, which would guarantee overnight shipping. They won’t. I’m very disappointed by this change in logistics with UPS, but I can no longer accept the massive amount of food waste that seems to be inevitable until DH changes carriers. I used to send boxes to my friends and recommended DH to many others. I will not now.
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No functionality
The primary thing you need a native app for is to manage your account, check orders and pause deliveries when you’re traveling. Other than viewing an order that already arrived, I can’t do any basic acct mgmt. It also appears you just took the DH website and jammed it in to an iOS app w iframes. Recommend hiring a new app developer!
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App keeps backsliding
This app used to be surprisingly user friendly and responsive. Now it feels very clunky and sometime broken? Like beginner web design project for a e-commerce website.
Please tell the product owners to go back to the native app. I’m sure it’s better on the back end for you guys, but this is horrible for the end user.
Please tell the product owners to go back to the native app. I’m sure it’s better on the back end for you guys, but this is horrible for the end user.
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Updates Are Frustrating
Canceling previous update. Discovered issue
Terrible Delivery
This is twice now I haven’t received my order.
I was promised they would “take care of me” but they didn’t; no order, again.
I’m not really sure what this company’s difficulty is: their focus is on expanding into stores with little interest in fulfilling their customers’ orders?
The food is good if you can get it.
I was promised they would “take care of me” but they didn’t; no order, again.
I’m not really sure what this company’s difficulty is: their focus is on expanding into stores with little interest in fulfilling their customers’ orders?
The food is good if you can get it.
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I would not bother giving this company your bank details
They will charge you when you do not want them to and refuse to refund you. Customer service just reels off scripts and doesn’t have the power to help you do anything.
They items often arrive like they’ve defrosted and refrozen which for the price they should arrive in pristine condition.
Additionally Most of the items are VERY high in salt and actually not even that good for you so I would take a long hard look at the ingredients lists and nutritional info before making a purchase.
I really deeply regret giving them my bank account details.
They items often arrive like they’ve defrosted and refrozen which for the price they should arrive in pristine condition.
Additionally Most of the items are VERY high in salt and actually not even that good for you so I would take a long hard look at the ingredients lists and nutritional info before making a purchase.
I really deeply regret giving them my bank account details.
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Multi year user leaving after app change
My order numbers were tripled (what on earth would I do with 30 harvest bowls??), can’t update payment in the app, can’t update account info in the app. I’ve quit DH after this update. So sad!
Bad re design
The app looks exactly like Purple Carrots app. No thought process at all. And can’t find my previous orders. Such a shame to ruin what was a great app.
Just, why?
I have been a Daily Harvest customer for years. I love the food and used to love the app. The new refresh is awful, as well as other program updates. As someone who works in Product Design, it feels like 10 steps backward. What used to feel like a smooth, native app experience now feels like a web experience framed into an app — and badly at that. Also, why drop the customer reviews on items? And nice try selling the new discount structure as ‘easier for customer’ — now customers have to spend more to get it. Such a disappointment.
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Delicious food, easy to use app
Easy to navigate and manage my deliveries! Love daily harvest, especially the oat bowls and pastas!!
