Fake Delivery
I have already contacted chat support, customer care, and even reached out on Instagram, yet I continue to receive the same generic response asking me to track the order. Tracking information is showing “Delivered,” but I have not received the package.
If the product has genuinely been delivered, please provide the delivery proof, recipient details, delivery timestamp, and GPS/location confirmation. Otherwise, this appears to be a serious lapse in your delivery process.
At this point, it feels as though customer concerns are being ignored despite multiple follow-ups. I expect an immediate investigation and resolution, failing which I will be compelled to escalate the matter through appropriate consumer grievance channels.
Kindly treat this as urgent.
Response from developer
Hi Abhinav, We sincerely apologize for the inconvenience caused and understand your concern regarding the delivery status. This is not the experience we aim to provide. Please share your order details with us at support@damensch.com or contact us on 7829966655, and we will immediately check this and assist you with a resolution. We truly appreciate your patience and will ensure this is looked into on priority.
Great Service
Response from developer
Hey There! Thank you so much for your kind words and appreciation We’re really glad to hear that Sangna was able to assist you calmly and provide the right information. Your feedback truly means a lot to us and will definitely be shared with her—it will make her day We truly appreciate your understanding and support.
Worst experience ever
Would just recommend people to NOT order anything from DAMENSCH as they are misleading people and looting people.
Nice clothes, horrible customer care and return process
Response from developer
Hey There! We sincerely regret the inconvenience you’ve experienced. A return process that feels arduous and unresponsive is far from the standard we strive to uphold, and we deeply apologize for the frustration caused. Your time and trust are immensely important to us, and we are committed to rectifying this. Kindly reach out to us at support@damensch.com or via WhatsApp at 7829966655 so we can assist you promptly and make this right.
Annoying music while looking tshirts.
Response from developer
Hey Amit! We sincerely apologize for the unexpected music playback — we understand how disruptive it can be, and please rest assured that our team is actively working to eliminate this issue and enhance your overall app experience to the highest standard.