Virtual card
It is disappointing that the app still does not offer a virtual transit card that can be added to Apple Wallet or other digital wallets. This would make it much easier to use a mobile phone for accessing public transportation, as has been available in many countries around the world for years.
مشاكل التطبيق
١- يسجل خروج بشكل متكرر ٢ ما يسمح للآيفون بحفظ كلمة المرور ٣ آلية كلمة المرور
Too many bugs
It took me about two weeks to figure out how to use the an app to book a ride. User interface on app is slick and looks good, but it does not function properly and has A LOT of bugs. I finally figured out how to book a ride, and I booked a ride to come and pick me up at a scheduled time. It said I could activate the ticket and have three hours to use it once activated. Once the time approached, I activated the ticket and it expired within 20 minutes. And my bus on demand ride never showed up at the scheduled time. So I tried to rebook but it said none available. Meanwhile I see the bus on demand busses parked literally by my flat, with the drivers resting inside. I have booked it a few other times and it has worked. They arrived on time and everything went well. A couple of other problems: 1. If you want to bring your family with you, it is quite the process (if even possible). You have to set up separate accounts and passwords for each one of them. Even if you have a baby you have to set up an account for that baby and they have to have a phone number and email etc. then you have to log into their account to set and purchase the ticket. 2. Another pretty bad bug: you cannot cancel a scheduled trip with bus on demand. I have never seen that before….
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Response from developer
Thank you for reaching out. To assist you better and improve your experience, please contact our customer service at 19933
App logging out frequently
App with latest update, keeps logging out; and easy login is not available
Worst Transportation App in the World
How is it possible that this is the city’s main metro app, yet it has been broken or glitchy since day one? An absolute joke.
