Too many bugs
It took me about two weeks to figure out how to use the an app to book a ride. User interface on app is slick and looks good, but it does not function properly and has A LOT of bugs. I finally figured out how to book a ride, and I booked a ride to come and pick me up at a scheduled time. It said I could activate the ticket and have three hours to use it once activated. Once the time approached, I activated the ticket and it expired within 20 minutes. And my bus on demand ride never showed up at the scheduled time. So I tried to rebook but it said none available. Meanwhile I see the bus on demand busses parked literally by my flat, with the drivers resting inside. I have booked it a few other times and it has worked. They arrived on time and everything went well. A couple of other problems: 1. If you want to bring your family with you, it is quite the process (if even possible). You have to set up separate accounts and passwords for each one of them. Even if you have a baby you have to set up an account for that baby and they have to have a phone number and email etc. then you have to log into their account to set and purchase the ticket. 2. Another pretty bad bug: you cannot cancel a scheduled trip with bus on demand. I have never seen that before….
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App logging out frequently
App with latest update, keeps logging out; and easy login is not available
Worst Transportation App in the World
How is it possible that this is the city’s main metro app, yet it has been broken or glitchy since day one? An absolute joke.
Too many bugs
This app and the bus on demand are great ideas. Too bad it doesn’t work. I always saw the busses parked empty in my neighborhood. Just sitting there for hours. And then I figured out what they were and was so excited to use them, I thought- what a great idea! Unfortunately, the app just does not work. You cannot order the bus on demand. I’ve tried for days now, and it doesn’t work. You cannot pick a location to go to. And you cannot choose a pickup location. It has worked like once- but the app has so many bugs it’s absolutely useless. Now I know why there are always empty busses on demand parked - because nobody can actually order a bus! What a waste of money. ** just want to update my review and reiterate how bad this app actually performs. I finally figured out how to book a ride, and I booked a ride to come and pick me up at a scheduled time. It said I could activate the ticket and have three hours to use it once activated. Once the time approached, I activated the ticket and it expired within 20 minutes. And my bus on demand ride never showed up at the scheduled time. So I tried to rebook but it said none available. Meanwhile I see the bus on demand busses parked literally by my flat, with the drivers sleeping inside. Pathetic.
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!
Please apply the 200 SAR fine on people using first class but paying for economy one
