Virtual card
It is disappointing that the app still does not offer a virtual transit card that can be added to Apple Wallet or other digital wallets. This would make it much easier to use a mobile phone for accessing public transportation, as has been available in many countries around the world for years.
مشاكل التطبيق
١- يسجل خروج بشكل متكرر ٢ ما يسمح للآيفون بحفظ كلمة المرور ٣ آلية كلمة المرور
Too many bugs
It took me about two weeks to figure out how to use the an app to book a ride. User interface on app is slick and looks good, but it does not function properly and has A LOT of bugs. I finally figured out how to book a ride, and I booked a ride to come and pick me up at a scheduled time. It said I could activate the ticket and have three hours to use it once activated. Once the time approached, I activated the ticket and it expired within 20 minutes. And my bus on demand ride never showed up at the scheduled time. So I tried to rebook but it said none available. Meanwhile I see the bus on demand busses parked literally by my flat, with the drivers resting inside. I have booked it a few other times and it has worked. They arrived on time and everything went well. A couple of other problems: 1. If you want to bring your family with you, it is quite the process (if even possible). You have to set up separate accounts and passwords for each one of them. Even if you have a baby you have to set up an account for that baby and they have to have a phone number and email etc. then you have to log into their account to set and purchase the ticket. 2. Another pretty bad bug: you cannot cancel a scheduled trip with bus on demand. I have never seen that before….
Show more
Response from developer
Thank you for reaching out. To assist you better and improve your experience, please contact our customer service at 19933
App logging out frequently
App with latest update, keeps logging out; and easy login is not available
Worst Transportation App in the World
How is it possible that this is the city’s main metro app, yet it has been broken or glitchy since day one? An absolute joke.
Too many bugs
This app and the bus on demand are great ideas. Too bad it doesn’t work. I always saw the busses parked empty in my neighborhood. Just sitting there for hours. And then I figured out what they were and was so excited to use them, I thought- what a great idea! Unfortunately, the app just does not work. You cannot order the bus on demand. I’ve tried for days now, and it doesn’t work. You cannot pick a location to go to. And you cannot choose a pickup location. It has worked like once- but the app has so many bugs it’s absolutely useless. Now I know why there are always empty busses on demand parked - because nobody can actually order a bus! What a waste of money. ** just want to update my review and reiterate how bad this app actually performs. I finally figured out how to book a ride, and I booked a ride to come and pick me up at a scheduled time. It said I could activate the ticket and have three hours to use it once activated. Once the time approached, I activated the ticket and it expired within 20 minutes. And my bus on demand ride never showed up at the scheduled time. So I tried to rebook but it said none available. Meanwhile I see the bus on demand busses parked literally by my flat, with the drivers sleeping inside. Pathetic.
Show more
!
Please apply the 200 SAR fine on people using first class but paying for economy one
Needs help
Whomever they contracted with to make this app isn’t doing a good job. Can’t buy tickets for the last month due to “technical error, please try again later”
خطأ تقني
قاعد اسويلي حساب و معيي يدخلني يقولي شف الايميل عشان يتحقق تفعيل الحساب، و ماجاني ولا شيء.
تاكدت من الايميل نفسه، تاكدت من الرسائل الايميل هل جاني ولا لا.
ولا جاني، ارجو ان يكون في حل بالموضوع
تاكدت من الايميل نفسه، تاكدت من الرسائل الايميل هل جاني ولا لا.
ولا جاني، ارجو ان يكون في حل بالموضوع
التذاكر
الرجاء اضافة التذاكر على محفظة ابل
مشاكل تقنية
بعد آخر تحديث التطبيق مشاكل التقنية كثيره جدا، يعلق على صفحة الدفع، إذا ما قفلت التطبيق كامل الشاشة تصير اصغر وما يطلع التذكرة كامله
App bugging and won’t let me use online tickets
The app turns upside down and I can’t use online tickets as it makes the app crash. I’ve reinstalled it multiple times and still, it does not work for my phone. I wish they’d update this.
Please support Apple Watch and iPhone Wallet
نرجو إضافة دعم نقل بطاقة درب من التطبيق إلى Apple Wallet لاستخدامها عبر NFC. هذا سيكون أسرع وأسهل بكثير من الاضطرار كل مرة عند دخول المحطة إلى فتح التطبيق والقيام بعملية المسح.
الميزة مهمة جدًا وستحسّن تجربة المستخدم بشكل كبير. نأمل إضافتها في أقرب تحديث
Please add support for transferring the Darb card from the app to Apple Wallet, so we can use NFC directly. This would be much faster and more convenient than having to open the app and scan every time we enter a station.
This feature is very important and would significantly improve the user experience. We hope to see it added in an upcoming update.
الميزة مهمة جدًا وستحسّن تجربة المستخدم بشكل كبير. نأمل إضافتها في أقرب تحديث
Please add support for transferring the Darb card from the app to Apple Wallet, so we can use NFC directly. This would be much faster and more convenient than having to open the app and scan every time we enter a station.
This feature is very important and would significantly improve the user experience. We hope to see it added in an upcoming update.
Show more
Response from developer
Thank you for reaching out. Your recommendation has been forwarded to the relevant team.
Bad service
I have made several bookings, and on some occasions the amount was deducted from my account, but the bus did not arrive. When I contacted customer service, they were unable to resolve the issue.
the destinations not appears in the app
I hope this review reach to the development team. I face a problem when I click on destinations button for example when I want to see all station that I will pass through I can’t because it doesn’t appear
I have the latest version and I’m sure there is no any updates so please solve this problem. Thank you for all your effort. Rahaf
I have the latest version and I’m sure there is no any updates so please solve this problem. Thank you for all your effort. Rahaf
Show more
Worst service
Bad transportation service. This service just for records. Not practical. Irrelevant bus timings. No connectivity from station to station. No pedestrian paths to cross near bis stops.
Serious Screen Issues and Touch Problems
I’ve been facing major problems with this app. The screen layout is flipped and the touch response is extremely inaccurate, making the app almost impossible to use. Please fix these technical issues as soon as possible. The app has potential, but the current experience is very frustrating
Totally rotated
My darb app is rotated totally i will open it will rotate automatically no any oter rotation i uninstall the app after install also same issue I can’t make any transportation service the last section the app will close automatically
Buying Ticket
Buying tickets doesn’t work
تطبيق فاشل ويعاني من مشاكل كثير وتعليق مستمر اتمنى تعدلونه
تطبيق فاشل ويعاني من مشاكل كثير وتعليق مستمر اتمنى تعدلونه
