DB Navigator Reviews: Is It Legit?

Customer Experience

Positive experience30.6% of reviews
Neutral10.0% of reviews
Negative experience59.4% of reviews

~ Based on 853 written reviews from the US App Store.

Is DB Navigator Safe?

DB Navigator appears safe based on user ratings. AppsHunter Safety Score for DB Navigator is 93/100.

This assessment is based on 16,445 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.2% of ratings point to a safe experience
2.7% of ratings suggest some concerns
6.1% of ratings point to a risky experience

~ Based on 16,248 App Store ratings for DB Navigator.

Is DB Navigator Legit?

DB Navigator appears to be a legitimate app. AppsHunter Legitimacy Score for DB Navigator is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

言語設定が出来ない

ドイツ語と一部英語表示になって変更できない。

Excellent App

So easy to use, and to keep track of my journey.

Awful UX

Learn from other apps, this is more like an app in a third world country

Very useful app

The app is easy to use, purchase tickets, check status of trains, journey map and train arrival and delays.

Fernreisen mit Deutschlandticket

Es ist total unpraktisch dass man das Deutschlandticket entweder für Alle oder keinen eingeben kann. Muss geändert werden.

The app costed me a lot of trouble.

I just received a fine from one of your staff members on the train. He said I didn't have a BahnCard 50 but had used the discount. First of all, I am happy to pay whatever the price difference is. I have no problem with that at all. When I saw the price, I thought the discount was from my Deutschlandticket. (Yes, I also have a Deutschlandticket. I do have valid tickets.)

Second of all, I have no idea what a BahnCard is. I just moved to Germany two months ago because of my new job. The DB app and the emails from DB keep asking me to click on a "discount" or something similar. Maybe that's what I clicked.

This is the second time I have encountered problems with the app. Last month, the app showed a connection from Munich Pasing (I can't remember the exact station) to Ulm, but it didn't say that the train was actually an Intercity from Vienna. The signs and announcements on the train were all in German, so I didn't realize this when I got on. I ended up paying 50 euros for that journey.

Some parts of the app are in English and others are in German. This can be very confusing for international travellers. I hope you will pass this on to the IT or marketing team so they can look into the problem.
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Response from developer

Hi I don’t like to rate any apps., we're sorry the discount selection, train information and mixed-language content caused confusion during your journeys. We cannot resolve the additional fare charges here in the App Store. Please contact the relevant customer service team through https://www.bahn.de/hilfe#/feedbackanfragen. For the app’s language, open your iPhone’s system settings, select DB Navigator and choose English. To help us look into the unclear information, please describe which screens still appear in German and provide the connection, date and time of the journey concerned. Your DB Navigator Team

First time user

NB Navigator has been very easy to use with very little instruction. Would highly recommend!

A

Ich gebe 2 Sterne, weil nicht angezeigt wird, wenn ein Bus ausfällt oder wann er pünktlich ankomm

Privacy problem

Within minutes of downloading and creating an account, I start getting spam emails. I’m getting over 50 a day. This is the only app I signed up to between no spam and spam and a mountain of foam.

Needs work

It glitches and or freezes especially when trains are delayed. This only adds to the inability to buying tickets or even accessing them.

Booking a bike space

It should not need one to go to Regional Offers to book a bike space! After entering bikes on the main screen it is unclear that the next step is to go to regional offers so Google had to be used to direct me to that path in the DB app.

Response from developer

Hello pb2p, thank you for your feedback. Bicycle tickets for regional transport can already be booked in the app via “Tickets & Offers” → “Regional Offers”. We understand your point that this path is not obvious when bicycles are already selected in the search. We have forwarded your feedback to the responsible teams. Your DB Navigator Team

Terrible needs work

On an iPhone, app asks only allows password picker on mobile on email page. Clicking password picker crashes the app. When you try to log in manually, it says that the app has to SHUT DOWN to log you in. It then crashes without logging you in.

Fix your app.

Excellent travel experience

Excellent travel experiences. Straightforward and easy to navigate.

U.S. credit card, wrong group ticket description

My U.S. credit card doesn’t go through. Also, the Niedersachsenticket for 1 person incorrectly shows to be valid for 2 adults plus kids

Terrible!

Cannot pay with various payment options. It doesn’t even go through and no info is given.

Incomplete information

It showed me a train that was not covered by the D-Ticket. I ended up paying for 50 Euro for the train ride.

不好用

不好用,明明买团体票,只能写上去一个人

Immer Spate DB

Neu - Immer Spate DB

Difficult to get refund when they mess up

Unhappy Traveller

Payment system terrible

Had to enter my credit card four times before it was accepted. Awful experience at the payment.