Shameless and rude customer service
After my account was blocked by mistake, I called customer support to resolve the issue. Despite the app being available in English, no one was able to assist me in English.
I therefore tried to explain the situation in German as best I could. I was told that they could not understand me, and then they simply hung up on me.
I have tried calling several times since, but now no one even answers my calls. Completely unacceptable and unprofessional behaviour.
I therefore tried to explain the situation in German as best I could. I was told that they could not understand me, and then they simply hung up on me.
I have tried calling several times since, but now no one even answers my calls. Completely unacceptable and unprofessional behaviour.
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Response from developer
Hello, We are very sorry to hear about your experience and sincerely apologize for the inconvenience you encountered. Your feedback is important to us, and we appreciate you taking the time to share it. can you specify please which hotline you called, so we can investigate? We are committed to continuously improving our service and will use your feedback to help us do so. If you still require assistance with your MVGO account, we kindly recommend contacting us through our online support channels, as written communication in English is often easier for us to handle. Thank you for bringing this matter to our attention, and we hope we can assist you further. Kind regards, Your MVGO Team
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Kacke
Warum bin ich gesperrt,
