Missed tram due to unnecessary steps and confusion
As a visitor, it’s really frustrating to have to miss a tram because this stupid app and the information at the stations doesn’t tell me what zones I need and asks for unnecessary information like my name and email address. Just let me tap on and off with contactless payments instead of wasting space on my phone with this bad app.
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Exemplary App!
Since my iPhone language is set to English, the MVGO app automatically goes to English too. I have traveled in other cities in Europe and North America and have used their mass-transit apps. This one is by far the best in functionality, ease of use and even aesthetics, which makes it a pleasure to use. Kudos to the team for München MVGO!
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Response from developer
We're truly delighted about the kind words and great review! Our development and MVGO team says THANK YOU!
Explanation
We need a better explanation how to use the app like you tube video. We lost 40euros
3-day ticket costs more than a 7-day ticket.
I find it odd that a 3-day ticket costs more than a weekly ticket which is why I gave it 2 stars.
Excessive Charges
They will charge you €40 as a reservation charge before you even make a journey. This is extremely excessive and made my trip difficult as I was on a tight budget.
Clunky
Should not have to take a huge deposit each day
Easy swipe, not the easiest to understand
As a foreigner it’s a little confusing understanding which trains to get on to get to a certain point. Everything’s so cluttered on the page it’s easy to mess up
How to buy multiple tickets?
Unfathomable
Use paypal or set up credit card option not available!
Spent hours figuring out I couldn’t use my credit card as payment!!!!
Terrible for a tourist
I would suggest buying individual tickets as this is a right faff to keep remembering to end journeys. Also lots of admin to even start a journey
Shameless and rude customer service
After my account was blocked by mistake, I called customer support to resolve the issue. Despite the app being available in English, no one was able to assist me in English.
I therefore tried to explain the situation in German as best I could. I was told that they could not understand me, and then they simply hung up on me.
I have tried calling several times since, but now no one even answers my calls. Completely unacceptable and unprofessional behaviour.
I therefore tried to explain the situation in German as best I could. I was told that they could not understand me, and then they simply hung up on me.
I have tried calling several times since, but now no one even answers my calls. Completely unacceptable and unprofessional behaviour.
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Response from developer
Hello, We are very sorry to hear about your experience and sincerely apologize for the inconvenience you encountered. Your feedback is important to us, and we appreciate you taking the time to share it. can you specify please which hotline you called, so we can investigate? We are committed to continuously improving our service and will use your feedback to help us do so. If you still require assistance with your MVGO account, we kindly recommend contacting us through our online support channels, as written communication in English is often easier for us to handle. Thank you for bringing this matter to our attention, and we hope we can assist you further. Kind regards, Your MVGO Team
Duplicate changes
They charge but don’t display a ticket. Show a payment error but charge your credit card anyway. No one to contact to remedy the error
Swipe feature not working.
Swipe feature not working. Missed connection.
iPhone code
Asked for IPhone password but would not accept it. Had to change to Apple Pay
Kacke
Warum bin ich gesperrt,
Ticket not showing in App so fined
I bought a ticket via the App. When I came to travel the ticket did not appear in the App so I was fined. I have a receipt to show that I bought the ticket but this isn’t evidence enough to prevent the fine. However I can’t show the ticket as my purchase history says no tickets have been purchased- even though the email receipt and bank statement both show I purchased a ticket. It feels like a scam and the customer service is non-existent!
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Horrible app
Does not work
So annoying
Would be good not to have to fuss with adding the extra traveller each time and not having to end the trip but to set a station to get off
Danke
Ohne dieser App hätte ich wahrscheinlich bis Morgen mein Ziel nicht erreicht! Sehr genaue Daten, auch bezüglich der Verspätungen und Ausfällen
Bisogna fare un corso
Per usare questa metropolitana bisogna fare un corso
