Not working
Not working in iphone
Overall
No response to the calls and no action to service requests. Requested for card cancellation long time back and given false offer promises. Fed up with calling too many times and loosing phone recharged amount.
Bad customer support
No option to connect with customer care. I am trying to cancel my card, sent multiple emails, raised multiple service request- no action.
Password change
Tried to change password but when I put new password it says login session expired what is this happening?
Worst bank - Stay away
The app is super glitchy, they have automatically changed my reward payout category. I have raised multiple requests but no response and they ignore it. 1000 calls before you take a card, none when you actually need them…
Excellent service
Hello team ,
I would like to thanks for one of ur staff mr wasay best sercive and knowledge he provide throughout my concern really appreciate
I would like to thanks for one of ur staff mr wasay best sercive and knowledge he provide throughout my concern really appreciate
Predatory payment method
They will charge money despots of fault of their App. And despite of no pending amount they will not let you close the card. There is no option to get away with this card through App, email or customer care.
Abhorrent and disgustingly scamming company
Abhorrent and disgustingly scamming company
Half star was maximum they deserve
I wish I couple have given them even lower rating than this as they don’t deserve to have even 1 star. Until a prospect has not taken any facility with them , these guys will chase you day and night. And the day you want to settle your account and request for a liability letter , believe me that to get your request answered is impossible. They will make sure not to answer any emails no phone calls (which is on automation).
Their customer service is not POOR as POOR has some credit to it. These guys are below POOR as they don’t answer any query of yours when any client wants to settle his or hers account.
Their customer service is not POOR as POOR has some credit to it. These guys are below POOR as they don’t answer any query of yours when any client wants to settle his or hers account.
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Extremely Poor customer service
When it’s time to cancel the card, they don’t respond for days on end, and then lie and say they tried calling you and close the case. The approx wait time for customer service is 10-15mins and there’s never a manager available to speak with! Terrible customer service! DO NOT use them!
Bad customer service
Very bad experience, you update your software to a version that can’t be accessed by my mobile so I’ve been without access for some time and your customer service did nothing about it
Extremely disapointed
I was asked to apply for this credit card stating lifetime free still they charged me with the anual fee which i had to forcefully pay to avoid overdue n interest charges and immediately i placed request to close my credit card which they didn’t do it now its been more than a year i am following up with the team on emails as i am no longer residing in uae still there are only automated emails reply coming without any solution i simply want to close my credit card as all my dues were clear kindly assist me as i m in india kindly try to reach out to me or simply close my credit card
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Mis commitments no customer retention
They have promised me offer for cash back in written and when the times comes to provide they denied and asked to close the card cheating with customers
App bug
This app is worse… I open the app I saw my credit card is blocked so I click the unlock the card option and then option came out to choose the card but card is not showing to select, just white background showing not card.
Can’t login
I am unable to login to deem app multiple times I try I reinstall multiple times I am giving correct id n password but the app getting stuck I want to activate my credit card help me
Service
Their retention team is awesome, specially Mr. Syed Akbar Naqvi, I was suppose to paid my card, but just because his dealing with I came back again and retained my card.
Unable to see my credit card in login
I am old user don’t know suddenly unable to see my credit cards just showing apply new card
Worst Experience
The Deem app is not user-friendly. Credit card payments take at least 24 hours to reflect, and the app lacks real-time balance updates. This creates unnecessary confusion, as the displayed balance doesn’t update immediately after payments are made.
Additionally, their sales team promised cashback offers, but despite meeting the spending criteria, I haven’t received anything. This kind of misleading practice is unacceptable.
Overall, a disappointing experience with both the app and the bank. Seriously makes considering switching to a better alternative. Deem is doomed!
Additionally, their sales team promised cashback offers, but despite meeting the spending criteria, I haven’t received anything. This kind of misleading practice is unacceptable.
Overall, a disappointing experience with both the app and the bank. Seriously makes considering switching to a better alternative. Deem is doomed!
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Negative star
I need to give star just to post this review…. Even if doesn’t deserve one. Can’t open the mobile app since my IOS is only 15.5 version ! So inconvenient! Not helpful to the valuable customers/payers . Useless Deem app!
Cashback Issue
As advertised by Deem in Emails n everywhere that they will give Dhs 500/- as welcome bonus. But they gave me only Dhs 300 even after spending above Dhs 12,000 in 60 days. Very poor customer service and no response to the Emails by Deem. They have to improve alot in giving response to the Customers.
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Worst service
I had to block my credit card for some reason and the replacement card was not sent on time and then I went for 1 month vacation. I sent out an email that I do not have the new card number so I won’t be able to pay the bill. I got no reply from deem. I got a call from collections team whom I explained the scenario that I don’t have new card number, so he gave me a link to make the payment and said I can’t do anything with the late payment fees that has been charged. He said you can send out an email for the same but as expected got negative response.Next, I cleared all the dues so that I could close my card but they again added interest charges for late fees. Magically I got a call from deem customer care( as it is very tough to speak with their customer care because they don’t give any option in the IVR menu for the same) and he ensured that I will give you 100 AED instantly so that this charges are covered and I will try to waive off the previous charges but nothing has been done so far. I got my replacement card but can’t activate the card as that option is still disabled. I don’t understand this reason.
It’s one of the pathetic services I’ve received and would surely not recommend this card to anyone.
Update: Deem customer care contacted me and resolved all my issues. Thanks Soul Thomas for your efforts.
It’s one of the pathetic services I’ve received and would surely not recommend this card to anyone.
Update: Deem customer care contacted me and resolved all my issues. Thanks Soul Thomas for your efforts.
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