Stupid engineering
You can tell this company pays their engineers very little and engineers their products stupidly.
Every once in a while they will update their app, and surprise! All your devices are unpaired, you have to factory reset them all to get them to connect to WiFi again.
All of your schedules are deleted, and you have to spend half an hour setting it all up again.
So smart, Della.
Every once in a while they will update their app, and surprise! All your devices are unpaired, you have to factory reset them all to get them to connect to WiFi again.
All of your schedules are deleted, and you have to spend half an hour setting it all up again.
So smart, Della.
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Excelent unit, terrible app
Excellent 220 volt cooling unit. The mobile app is terrible; can only adjust temperature to lower, not higher. You have to change mode and circulate back to cool to make plus work. Also, stuck on celsius, cannot change to Fahrenheit
Bad
Gets out of sync with remote .
What Privacy Policy?
I downloaded the app and in the Privacy agreement I began reading some of the data collection info. I clicked on the Privacy Policy for more information and the page had NO information. Whether it was a glitch, oversight or otherwise, I’m not really interested in an app if they can’t figure these things out first…I’ll just use the remote.
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Sorry app
It takes forever to download the app got a code for error 8 can’t find the code inside the ln book that came with the ac
What happened?!
Used to work perfect now barely works
Horrrible App
Cant log into the app. Plain lame & sorry app.
Stop changing stuff!!!
Stop changing stuff that works! I can’t even get to my schedule anymore!!!! Now I’m stuck on heat when it should be on dehumidifier!!
App Is Terrible
Before the update. It use to let me control temp and allow me to turn it on from anywhere i was at the time. Now i have to be within 5 ft to even turn it on from my phone. It wont allow me to set a schedule! Please Fix!
App Stopped Working
The app worked great for a year, now it’s not connecting to the unit.
App is unusable
At this point the app is unusable at best. Most of the time less than half buttons work. Also Alexa integration is just as bad. Alexa shows temp is set to 144 but the app shows 62. Actually unit is set to 67. Thank god the remote and unit functions correctly.
This app is terrible
The app is absolutely terrible. The unit itself works okay, but it won’t allow me to set the unit on auto and change the temperature. When I change to auto, it sets the temp at 77 degrees, and is stuck there. The app is slow and clunky. They need to put some serious thought into the app and update it. I’ve had this unit for 2 years now and wish I had gone with a different brand. Don’t waste your money unless you are good with simply changing this manually every time you need too.
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Only works in landscape mode on iPad?
I have no issues using this app on Android but to my surprise when installing it on my iPad, I find it only works in landscape mode. Looking at the design it was obviously made for portrait mode thus making it all the more confusing why it is stuck this way. It still works fine setting up schedules, for instance. They just need to fix its orientation, better yet give us a choice.
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Same problem
Went away for six weeks and came back and could not sign on, tried everything. Same problems as previous review. Absolutely not happy. Three days of trying to get it back on my Apple phone with no success.
Now a useless app
App got updated and now anything I request from the app for my units will just revert back to what it was before. It’s been fine for 9 months and just started recently
Was a good app
Around the end of January I lost the ability to use this app with my unit. Tried to uninstall and reinstall to no avail. Hopefully this gets fixed soon
Terrible app
This app never works!
Horrible
This app is nothing short of awful. It continuously logs you out to where you have to reconnect to the device all over again - which takes forever. The interface can be confusing and difficult to navigate as well. Very frustrating when you pay a large sum for a product and supposedly get phone features but the features are extremely faulty.
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APP UPDATE LOST ALL MY DATA
This app (Della+) was genuinely great before the recent update. It let me control my Della mini-split AC units smoothly from anywhere no issues for months.
Then the update hit, and it wiped out all my saved devices, settings, and configurations. I had to completely re-pair and re-set up every single AC unit from scratch, which was a huge hassle (multiple WiFi resets, waiting for connections, etc.). Worse, it feels like the app lost all my previous data without any warning or backup option.
I’ve tried troubleshooting, clearing cache, reinstalling - nothing restores what was there. If an update is going to force everyone to start over like this, at minimum there should be a clear heads-up or data migration tool.
Unfortunately, this has ruined what was otherwise a solid experience. I’m deleting the app and switching to manual controls or another solution until they fix this properly. Really disappointed, Della - please address the data loss and reconnection issues in the next update.
Thanks for what used to be a working app.
Then the update hit, and it wiped out all my saved devices, settings, and configurations. I had to completely re-pair and re-set up every single AC unit from scratch, which was a huge hassle (multiple WiFi resets, waiting for connections, etc.). Worse, it feels like the app lost all my previous data without any warning or backup option.
I’ve tried troubleshooting, clearing cache, reinstalling - nothing restores what was there. If an update is going to force everyone to start over like this, at minimum there should be a clear heads-up or data migration tool.
Unfortunately, this has ruined what was otherwise a solid experience. I’m deleting the app and switching to manual controls or another solution until they fix this properly. Really disappointed, Della - please address the data loss and reconnection issues in the next update.
Thanks for what used to be a working app.
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2 years, 2 different networks, no connection
It just doesn’t work. Everything seems to be on WiFi, from my garages to my water heater. Not these though. I scan the barcode, it just takes me back to the page to download the app. Which I have so I just open it. Tried everything. Remotes are just fine though. I would only use the app. If say I left town for a week and I forgot to turn these down.
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