App full of Bugs, poor support team
I contacted their support team to fix the issue, but they have wasted more than 30 days without finding a solution. Their support is not responsive at all, they keep saying, “We will call you tomorrow,” and then continue dragging even basic issues on for months.
Stay away from Dhan and consider other reputed broker apps instead.
Response from developer
Hi ManpreetKaurM, We regret to hear about your experience and understand your frustration. This is certainly not the experience we aim to provide. We appreciate you bringing this to our attention. We would like to review your case in detail and assist you at the earliest. Kindly share your registered details or ticket reference with our support team so that we can investigate the matter further and provide an update. Thank you for your patience and feedback.
App interface related
However, in the Mutual Funds section, the interface looks very large, odd, and inconsistent. The Top-up option is placed at the top, which doesn’t feel right.
Request to the team:
You can also check this experience yourself — go to Portfolio Summary and swipe left to switch between tabs. It will feel strange to you as well.
I hope you will pay attention to these small details and work on improving the user experience.
Response from developer
Hi Lakh, to check the gainers and losers you can follow these steps : Open Dhan - Watchlist - Movers - Top Gainers and Losers. Hope this helps
Stop lying about my P&L
Dhan, Your app has been showing me profits every single day in mutual fund while my actual account is bleeding. How is that even possible? This isn't a glitch — it's a pattern.
Your ONE job is to show accurate numbers. I don't need fancy charts, dark mode, or smooth UI if the core data is wrong. Showing fake profits to someone who is actually losing money is not just a bug — it's misleading and dangerous.
I've had to manually calculate my real P&L because I simply cannot trust what your app shows. That's embarrassing for a fintech product.
Sort out your performance calculation logic ASAP. Until then, zero confidence in this app. Please don’t trust this Fintech
Not user friendly
Response from developer
Hi Krish Gadhia, thank you for sharing such detailed feedback. We understand how important speed, visibility, and ease of navigation are for active traders. Your inputs regarding live prices, chart access, exit buttons, and withdrawal experience have been noted and shared with the team. Please connect with us on +91 99877 61000 so we can understand your concerns better and assist you further.
MF Portfolio XIRR not updating and alerts vanished
Please fix these bugs ASAP.
Response from developer
Hi Yatin 1994, thank you for the detailed feedback and for highlighting both the XIRR and alerts issue. We’re glad to know you’re finding the overall app experience useful. Your concerns regarding portfolio XIRR accuracy and missing alerts have been noted and shared with our team for immediate review. Please connect with us on +91 99877 61000 so we can assist you further.
