Pathetic Company
I entrusted multiple personal garments, shoes, and comforters for dry cleaning. While the items were processed and ready for delivery, a fire-related incident involving DhobiLite’s delivery vehicle resulted in the complete destruction of my belongings while they were under the company’s custody.
What has been more concerning than the incident itself is the lack of responsiveness and accountability thereafter. Despite sending multiple emails and follow-ups, I have not received any meaningful resolution. The company has relied on internal policies to deny fair compensation instead of taking responsibility for customer property lost during their service.
Accidents may happen, but how a company handles them defines its customer service standards. Unfortunately, in this case, transparency, responsiveness, and customer-centric resolution were lacking.
Response from developer
Hi, I'm truly sorry to hear about your experience and the loss of your belongings. We take such incidents seriously and strive for better communication. Please reach out to us at Support@dhobilite.com so we can address your concerns directly. Thank you for your feedback.
Worst experience
Not so user friendly.
Because they are charging extra and providing us that worth of
services.
Misplaced clothing item - Highly Disorganised
Response from developer
Hi, we sincerely apologize for the distress caused by the misplaced item. We understand how frustrating this must be. Please contact our support team at support@dhobilite.com, and we will look into this for you. As a gesture, please use code Sorry25 for your next order.
WORST EXPERIENCE EVER
Response from developer
Hi, We sincerely apologize for your disappointing experience with our service. We understand that delays and communication issues can be frustrating. Please reach out to us at Support@dhobilite.com for immediate assistance with your order. As a gesture of goodwill, use code Sorry25 for your next service.
Horrible Service
Furthermore, your customer care has been nothing but rude, unhelpful. Specifically one Ms. Nivedita. Not only was my query not heard but your customer care did not even listen to the grievance but also cut the call.
To anyone reading this, please choose wisely if you want to avail their services. I have been a customer for a year and no more.
Response from developer
Hi, We sincerely apologize for the frustrations you’ve experienced with your order and our customer care. Please reach out to us at Support@dhobilite.com so we can address your concerns directly. Thank you for your feedback. Use code Sorry25 for a discount on your next order.







