Disappointed
I have been using fabrico for a while now in Bangalore, almost 4 years. Still today I am writing this review because I am disappointed with the kind of ignorance they have shown. I have been trying to book a visit for the past 3 weeks now. The app somehow deleted my address even though I had a booking in April as well. Now the app is not letting me add my address and it is throwing same error again and again. I tried yo call the executive from the last 2 visits, they are not picking up my calls. One of them promised me over whatsapp that he will arrange a visit, but he not responding on WhatsApp as well.
I feel so angry and disappointed that they don’t even value their regular customers.
I feel so angry and disappointed that they don’t even value their regular customers.
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Life Changing For My Monthly Chores
I have been using Fabrico for over 1.5 years now and it has completely changed how I handle my laundry for dry cleaning my winter wears, shoes, quilts, comforters, ethnic wears. The pickup and delivery are always on time, and every item is delivered in a neat packaging (which is my most favourite part), clothes perfectly folded and smelling fresh. The app is super intuitive to use, although the store is just a call away from my house but I can track the activities smoothly with the detailed billing. Highly recommend !!!
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Poor services. Clueless support staff
I provided my clothes for laundry services at Chandanaik Nagar, Madhapur, Hyderabad store a week ago and have still not received delivery of my clothes. The promised delivery date was 4 days from submission. It’s been 8 days now. 4 days overdue and the support staff and the store manager are unable to provide any status update on the whereabouts of my clothes. Infact the store manager keeps forwarding contact numbers for me to call and obtain status on my own order. The email address listed for help doesn’t work. You can’t raise a complaint using the email address listed. Your email will simply bounce back. Absolutely useless support services, overall absolutely useless laundry services. If I were you, I would take my business elsewhere.
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Response from developer
We’re really sorry to hear you had a bad experience with us. That’s definitely not how we want our customers to feel, and we’d love the chance to understand what happened and fix it if we can. Please reach out to us directly at 0120-682-4455 or WhatsApp us at 7522002215, 9044054323 or drop a mail at contact@fabrico.in. We’re always open to feedback and committed to doing better. Team Fabrico.
Poor Quality Service for Delicate Items
My chiffon saree has shrunk, which I noticed after returning home after 6 months. It was pressed incorrectly, and it seems the team doesn’t know how to handle delicate fabrics properly. The carpet cleaning was also not done well earlier, even after I informed you. For regular clothes your service is fine, but delicate items are not handled with proper care. This was very disappointing, especially because I planned to wear that saree for a special occasion.
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No return for my carpet
They have take my clothes n didn’t return it back to me when i called to the help line they are like that the shop is closed some issues are going on if they have such an issue. They can just return my carpet back. I have paid a lot for that carpet and I have trust to them, you can’t trust like that waste waste app. Never going to use it. If this people are looking my review, please return my carpet back if it is not washed. How can you just keep someone stuff and make a promise that you will return it? Had a very bad experience with the app they are telling still, it will take 4 to 5 days already. They month if they don’t want to return it, they can be cleared with it.
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Response from developer
We’re really sorry to hear you had a bad experience with us. That’s definitely not how we want our customers to feel, and we’d love the chance to understand what happened and fix it if we can. Please reach out to us directly at 0120-682-4455 or WhatsApp us at 7522002215, 9044054323 or drop a mail at contact@fabrico.in. We’re always open to feedback and committed to doing better. Team Fabrico.
