Poor services. Clueless support staff
I provided my clothes for laundry services at Chandanaik Nagar, Madhapur, Hyderabad store a week ago and have still not received delivery of my clothes. The promised delivery date was 4 days from submission. It’s been 8 days now. 4 days overdue and the support staff and the store manager are unable to provide any status update on the whereabouts of my clothes. Infact the store manager keeps forwarding contact numbers for me to call and obtain status on my own order. The email address listed for help doesn’t work. You can’t raise a complaint using the email address listed. Your email will simply bounce back. Absolutely useless support services, overall absolutely useless laundry services. If I were you, I would take my business elsewhere.
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Poor Quality Service for Delicate Items
My chiffon saree has shrunk, which I noticed after returning home after 6 months. It was pressed incorrectly, and it seems the team doesn’t know how to handle delicate fabrics properly. The carpet cleaning was also not done well earlier, even after I informed you. For regular clothes your service is fine, but delicate items are not handled with proper care. This was very disappointing, especially because I planned to wear that saree for a special occasion.
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No return for my carpet
They have take my clothes n didn’t return it back to me when i called to the help line they are like that the shop is closed some issues are going on if they have such an issue. They can just return my carpet back. I have paid a lot for that carpet and I have trust to them, you can’t trust like that waste waste app. Never going to use it. If this people are looking my review, please return my carpet back if it is not washed. How can you just keep someone stuff and make a promise that you will return it? Had a very bad experience with the app they are telling still, it will take 4 to 5 days already. They month if they don’t want to return it, they can be cleared with it.
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Very bad services
The service was extremely disappointing. I had booked a dry-cleaning service for three jackets and one lehenga, but the pickup person arrived without a bag to carry the items and asked us to provide one instead. His behavior was rude and unprofessional. Fabrico, I sincerely request you to train your employees in basic customer service and etiquette. Overall, it was a terrible experience, and I wouldn’t recommend your services to anyone.
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Terrible service
Earlier the service from JP nagar branch was good and off late it has become terrible
- Non responsive over phone
- home delivery post wash non existent even if you have chosen home delivery, the only way to get ur clothes back is to do another booking and request the rider to get the clothes else go in person to the store
- chemicals used are harsh and few of my daughter uniform had the colour come of the logo, I had to discard my new Levi’s black jeans cause the wash created patches of white
- delivery time of clothes which was 2-3 days in now 7 days
- I had gone to the store to pick my clothes and couldn’t get it as they didn’t have a carry bag have requested the store to deliver at home but Iam sure it will not get delivered and they will come back with labour problem
It is better to have it washed at home or a different vendor for the price u pay to get ur service it is not worth it
- Non responsive over phone
- home delivery post wash non existent even if you have chosen home delivery, the only way to get ur clothes back is to do another booking and request the rider to get the clothes else go in person to the store
- chemicals used are harsh and few of my daughter uniform had the colour come of the logo, I had to discard my new Levi’s black jeans cause the wash created patches of white
- delivery time of clothes which was 2-3 days in now 7 days
- I had gone to the store to pick my clothes and couldn’t get it as they didn’t have a carry bag have requested the store to deliver at home but Iam sure it will not get delivered and they will come back with labour problem
It is better to have it washed at home or a different vendor for the price u pay to get ur service it is not worth it
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