Worst return/pickup service
I am extremely disappointed with Furlenco's service. I scheduled the return of 16 rental items on 26 July 2026, and the pickup was confirmed for 1 August 2026. Despite waiting for days, not a single item has been picked up. To make matters worse, the Furlenco app falsely shows the status as "Picked Up" even though all the items are still lying in my flat.
I have made repeated calls to customer care, sent multiple emails, and followed up countless times. Every representative gives the same generic assurances, but no one actually resolves the issue or arranges the pickup. It is shocking that a rental company is incapable of collecting its own products.
I have already vacated the rented apartment, and because of Furlenco's negligence, my landlord is now threatening to dispose of or forfeit these items. This entire situation has been created solely due to Furlenco's incompetence and complete lack of accountability. As a customer, I have fulfilled all my obligations by scheduling the return well in advance and paying my dues. Furlenco has utterly failed to fulfill theirs.
The false pickup status in the app is especially unacceptable. It misrepresents the actual situation and makes it even harder to get support. A company handling expensive furniture and appliances should have basic operational discipline, but Furlenco's service has been nothing short of chaotic.
This has been one of the worst customer service experiences I have ever had. I would strongly advise anyone considering renting from Furlenco to think twice. Returning the products appears to be a nightmare, customer support is ineffective, and the company shows little concern for the inconvenience and financial risk caused to its customers.
I have made repeated calls to customer care, sent multiple emails, and followed up countless times. Every representative gives the same generic assurances, but no one actually resolves the issue or arranges the pickup. It is shocking that a rental company is incapable of collecting its own products.
I have already vacated the rented apartment, and because of Furlenco's negligence, my landlord is now threatening to dispose of or forfeit these items. This entire situation has been created solely due to Furlenco's incompetence and complete lack of accountability. As a customer, I have fulfilled all my obligations by scheduling the return well in advance and paying my dues. Furlenco has utterly failed to fulfill theirs.
The false pickup status in the app is especially unacceptable. It misrepresents the actual situation and makes it even harder to get support. A company handling expensive furniture and appliances should have basic operational discipline, but Furlenco's service has been nothing short of chaotic.
This has been one of the worst customer service experiences I have ever had. I would strongly advise anyone considering renting from Furlenco to think twice. Returning the products appears to be a nightmare, customer support is ineffective, and the company shows little concern for the inconvenience and financial risk caused to its customers.
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Got furniture from Furlenco
The delivery was peaceful and efficient. They installed it effectively. Well mannered and supportive . Even accommodating last min changes . Highly recommend
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Vijay and Sakthi were very helpful throughout the process. They took care of the installation end to end.
Location: Coimbatore
Location: Coimbatore
Vinay
Ramji and Sachin Kumar were very helpful with the set up of my 3 bed apartment. They did an amazing job!
Great products but the App and the service is a nightmare to deal with.
Their products are great and probably the only reason why I am still sticking around. The customer care can’t be bothered. Every call made needs you to explain the issue from the start with no logging system. Delivery and pickups are often delayed. But my experience with the app is the worst! The app is a nightmare when it comes to payment. Every month I have to try at least 15 times before payment goes through. Multiple UPI, cards from several different banks, net banking, everything fails with no explanation. The website version used to have a place to pay for rental and now they have stopped that as well. I used to be an unlimited customer and only got rid of it because every month, it took me 50 tries to make a payment. And there was no Autopay. I then moved to Rental thinking Autopay will save me from this monthly nightmare. But no! I have subscribed for Autopay yet every month I get notifications that autopay could not be processed although there’s funds in the bank. Raised numerous complains with the customer care team but apparently Nothing is wrong with the app. The developers should take note of this issue. If I leave Furlenco it would be because of your horrible app and the pain to pay. If you reply to my comment asking me to email customer care, please let me know what new information should I share this time so that the complain actually reaches you.
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Response from developer
We sincerely apologize for the inconvenience caused. Kindly reach out to us at customercare@furlenco.com for further assistance, as we are unable to locate any registered details with the App Store user ID.
