Very worst service and product they offer. It’s a torture to be stayed with Furlenco
My experience with Furlenco is worst than any other services. I took a workstation on rent. Two times they sent me worst chair which they only should reject. I don’t know how they can send on rent those type of product. I took leave from office three times to attend them for the unnecessary replacement. Even the worst part whatever I paid first time and the app showed me monthly rent for the product, next month it was 100 rupees more. Then I called customer support (which itself is a headache here), they told me that first time coupon was applied. I asked them did they mention anywhere about this coupon while taking this item on rent to payment then they told and I checked on front of them……no where mention about the coupon, offer nothing at all neither in price breakup nor anywhere. All of sudden you will get to know that whatever you took on rent and whatever we agreed as a rent was not an actual amount, actual amount is something else.
In one sentence they are cheating us by showing something else and at the end of month….boom…..rent is something else.
Please don’t do this with customer what if we can’t afford that amount for the rent.
In one sentence they are cheating us by showing something else and at the end of month….boom…..rent is something else.
Please don’t do this with customer what if we can’t afford that amount for the rent.
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Response from developer
Our apologies for the disruption. To address the issue, please send an email to customercare@furlenco.com, and we'll assist you right away.
Worst return/pickup service
I am extremely disappointed with Furlenco's service. I scheduled the return of 16 rental items on 26 July 2026, and the pickup was confirmed for 1 August 2026. Despite waiting for days, not a single item has been picked up. To make matters worse, the Furlenco app falsely shows the status as "Picked Up" even though all the items are still lying in my flat.
I have made repeated calls to customer care, sent multiple emails, and followed up countless times. Every representative gives the same generic assurances, but no one actually resolves the issue or arranges the pickup. It is shocking that a rental company is incapable of collecting its own products.
I have already vacated the rented apartment, and because of Furlenco's negligence, my landlord is now threatening to dispose of or forfeit these items. This entire situation has been created solely due to Furlenco's incompetence and complete lack of accountability. As a customer, I have fulfilled all my obligations by scheduling the return well in advance and paying my dues. Furlenco has utterly failed to fulfill theirs.
The false pickup status in the app is especially unacceptable. It misrepresents the actual situation and makes it even harder to get support. A company handling expensive furniture and appliances should have basic operational discipline, but Furlenco's service has been nothing short of chaotic.
This has been one of the worst customer service experiences I have ever had. I would strongly advise anyone considering renting from Furlenco to think twice. Returning the products appears to be a nightmare, customer support is ineffective, and the company shows little concern for the inconvenience and financial risk caused to its customers.
I have made repeated calls to customer care, sent multiple emails, and followed up countless times. Every representative gives the same generic assurances, but no one actually resolves the issue or arranges the pickup. It is shocking that a rental company is incapable of collecting its own products.
I have already vacated the rented apartment, and because of Furlenco's negligence, my landlord is now threatening to dispose of or forfeit these items. This entire situation has been created solely due to Furlenco's incompetence and complete lack of accountability. As a customer, I have fulfilled all my obligations by scheduling the return well in advance and paying my dues. Furlenco has utterly failed to fulfill theirs.
The false pickup status in the app is especially unacceptable. It misrepresents the actual situation and makes it even harder to get support. A company handling expensive furniture and appliances should have basic operational discipline, but Furlenco's service has been nothing short of chaotic.
This has been one of the worst customer service experiences I have ever had. I would strongly advise anyone considering renting from Furlenco to think twice. Returning the products appears to be a nightmare, customer support is ineffective, and the company shows little concern for the inconvenience and financial risk caused to its customers.
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Got furniture from Furlenco
The delivery was peaceful and efficient. They installed it effectively. Well mannered and supportive . Even accommodating last min changes . Highly recommend
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Vijay and Sakthi were very helpful throughout the process. They took care of the installation end to end.
Location: Coimbatore
Location: Coimbatore
Vinay
Ramji and Sachin Kumar were very helpful with the set up of my 3 bed apartment. They did an amazing job!
Great products but the App and the service is a nightmare to deal with.
Their products are great and probably the only reason why I am still sticking around. The customer care can’t be bothered. Every call made needs you to explain the issue from the start with no logging system. Delivery and pickups are often delayed. But my experience with the app is the worst! The app is a nightmare when it comes to payment. Every month I have to try at least 15 times before payment goes through. Multiple UPI, cards from several different banks, net banking, everything fails with no explanation. The website version used to have a place to pay for rental and now they have stopped that as well. I used to be an unlimited customer and only got rid of it because every month, it took me 50 tries to make a payment. And there was no Autopay. I then moved to Rental thinking Autopay will save me from this monthly nightmare. But no! I have subscribed for Autopay yet every month I get notifications that autopay could not be processed although there’s funds in the bank. Raised numerous complains with the customer care team but apparently Nothing is wrong with the app. The developers should take note of this issue. If I leave Furlenco it would be because of your horrible app and the pain to pay. If you reply to my comment asking me to email customer care, please let me know what new information should I share this time so that the complain actually reaches you.
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Response from developer
We sincerely apologize for the inconvenience caused. Kindly reach out to us at customercare@furlenco.com for further assistance, as we are unable to locate any registered details with the App Store user ID.
Delivery
Great service
Awesome support
Shazid helped us get replacement really quickly. Company was really prompt in getting us replacement for product with few dents
best site
easy setup
Delivery great, Furlenco not so great
Ordering was a pain. Delivery and set up were a breeze
Excellent aervice
Technicians were timely and completed the job excellently
Worst Company Ever
Don’t buy products. They are scammers. They will ask money all the time and there are so many hidden charges
1 bhk full set up
Overall experience is good. Vinayak and Anish were really very efficient in setting up the entire furniture’s and appliances.
Nice service
Very nice service!! Angur was great!!
Pickup service
Amazing and on-time pickup service by Mr. Vasudev
Super quick and smooth
Ordered a rental sofa our vacation place in Coimbatore. Furniture arrived within 24 hours. They kept us updated thru out the process.
Response from developer
Your words are our happiness. Thank you and lots of love and furniture to you!
Worst customer service
Do not rent furniture from this company. They are completely untrustworthy. We ordered two sofa sets, and the problems started immediately. They delivered the wrong color, and the sofas were filthy — not even cleaned before delivery.
Their website claims you can return items if you don’t like them. The same day we received the sofas, we told them we wanted to return them because of their condition. They agreed to schedule a pickup, but it has now been over a month. I have called them six times, and every time they promise to follow up but never do.
Finally, I asked for a refund, but they refused. Terrible products, worse customer service. Save yourself the headache and avoid this company.
Their website claims you can return items if you don’t like them. The same day we received the sofas, we told them we wanted to return them because of their condition. They agreed to schedule a pickup, but it has now been over a month. I have called them six times, and every time they promise to follow up but never do.
Finally, I asked for a refund, but they refused. Terrible products, worse customer service. Save yourself the headache and avoid this company.
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Response from developer
Hi , we apologize for your frustration. Please allow us to get in touch with you and fix this ASAP. Kindly drop in a mail to customercare@furlenco.com to connect further and discuss. Thank you!
Good service
They came to my place, installed everything, and coordinated everything really well. It went very smoothly.
Response from developer
Your words are our happiness. Thank you and lots of love and furniture to you!
Delivery/pickup
I rented a wardrobe from Furlenco in March. The delivery took almost 5–6 days because the assigned delivery person refused to come and deliver the item. On the next attempt, I had to pay an additional ₹500 to hire another person since the original delivery person again declined to deliver, forcing me to arrange labor to receive the wardrobe—despite having already paid for delivery.
Now that I am relocating, I have been trying to return the wardrobe. It has been over 10 days since I raised a pickup request, but I have no clear update on the status. The pickup has been cancelled twice by the team without explanation. They then assigned 5th August for pickup, for which I waited for 4 hours, called the delivery person around 30 times, but received no response. Upon contacting the support team, I was only given a feedback form with no further assistance.
Subsequently, another pickup was auto-assigned for 10th August, but it was cancelled again and postponed to 14th August.
While I am satisfied with the product quality and have furnished my new place entirely with Furlenco furniture, the service experience and lack of communication during this return process has been extremely disappointing and inconvenient.
I have raised multiple service requests and contacted support repeatedly but have yet to receive any meaningful help or resolution.
Now that I am relocating, I have been trying to return the wardrobe. It has been over 10 days since I raised a pickup request, but I have no clear update on the status. The pickup has been cancelled twice by the team without explanation. They then assigned 5th August for pickup, for which I waited for 4 hours, called the delivery person around 30 times, but received no response. Upon contacting the support team, I was only given a feedback form with no further assistance.
Subsequently, another pickup was auto-assigned for 10th August, but it was cancelled again and postponed to 14th August.
While I am satisfied with the product quality and have furnished my new place entirely with Furlenco furniture, the service experience and lack of communication during this return process has been extremely disappointing and inconvenient.
I have raised multiple service requests and contacted support repeatedly but have yet to receive any meaningful help or resolution.
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Fast hassle free professional
Quick delivery and done with just 10 minutes. Kudos to the furlenco team
