Got furniture from Furlenco
The delivery was peaceful and efficient. They installed it effectively. Well mannered and supportive . Even accommodating last min changes . Highly recommend
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Vijay and Sakthi were very helpful throughout the process. They took care of the installation end to end.
Location: Coimbatore
Location: Coimbatore
Vinay
Ramji and Sachin Kumar were very helpful with the set up of my 3 bed apartment. They did an amazing job!
Great products but the App and the service is a nightmare to deal with.
Their products are great and probably the only reason why I am still sticking around. The customer care can’t be bothered. Every call made needs you to explain the issue from the start with no logging system. Delivery and pickups are often delayed. But my experience with the app is the worst! The app is a nightmare when it comes to payment. Every month I have to try at least 15 times before payment goes through. Multiple UPI, cards from several different banks, net banking, everything fails with no explanation. The website version used to have a place to pay for rental and now they have stopped that as well. I used to be an unlimited customer and only got rid of it because every month, it took me 50 tries to make a payment. And there was no Autopay. I then moved to Rental thinking Autopay will save me from this monthly nightmare. But no! I have subscribed for Autopay yet every month I get notifications that autopay could not be processed although there’s funds in the bank. Raised numerous complains with the customer care team but apparently Nothing is wrong with the app. The developers should take note of this issue. If I leave Furlenco it would be because of your horrible app and the pain to pay. If you reply to my comment asking me to email customer care, please let me know what new information should I share this time so that the complain actually reaches you.
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Response from developer
We sincerely apologize for the inconvenience caused. Kindly reach out to us at customercare@furlenco.com for further assistance, as we are unable to locate any registered details with the App Store user ID.
Delivery
Great service
Awesome support
Shazid helped us get replacement really quickly. Company was really prompt in getting us replacement for product with few dents
best site
easy setup
Delivery great, Furlenco not so great
Ordering was a pain. Delivery and set up were a breeze
Excellent aervice
Technicians were timely and completed the job excellently
Worst Company Ever
Don’t buy products. They are scammers. They will ask money all the time and there are so many hidden charges
1 bhk full set up
Overall experience is good. Vinayak and Anish were really very efficient in setting up the entire furniture’s and appliances.
Nice service
Very nice service!! Angur was great!!
Pickup service
Amazing and on-time pickup service by Mr. Vasudev
Super quick and smooth
Ordered a rental sofa our vacation place in Coimbatore. Furniture arrived within 24 hours. They kept us updated thru out the process.
Response from developer
Your words are our happiness. Thank you and lots of love and furniture to you!
Worst customer service
Do not rent furniture from this company. They are completely untrustworthy. We ordered two sofa sets, and the problems started immediately. They delivered the wrong color, and the sofas were filthy — not even cleaned before delivery.
Their website claims you can return items if you don’t like them. The same day we received the sofas, we told them we wanted to return them because of their condition. They agreed to schedule a pickup, but it has now been over a month. I have called them six times, and every time they promise to follow up but never do.
Finally, I asked for a refund, but they refused. Terrible products, worse customer service. Save yourself the headache and avoid this company.
Their website claims you can return items if you don’t like them. The same day we received the sofas, we told them we wanted to return them because of their condition. They agreed to schedule a pickup, but it has now been over a month. I have called them six times, and every time they promise to follow up but never do.
Finally, I asked for a refund, but they refused. Terrible products, worse customer service. Save yourself the headache and avoid this company.
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Response from developer
Hi , we apologize for your frustration. Please allow us to get in touch with you and fix this ASAP. Kindly drop in a mail to customercare@furlenco.com to connect further and discuss. Thank you!
Good service
They came to my place, installed everything, and coordinated everything really well. It went very smoothly.
Response from developer
Your words are our happiness. Thank you and lots of love and furniture to you!
Delivery/pickup
I rented a wardrobe from Furlenco in March. The delivery took almost 5–6 days because the assigned delivery person refused to come and deliver the item. On the next attempt, I had to pay an additional ₹500 to hire another person since the original delivery person again declined to deliver, forcing me to arrange labor to receive the wardrobe—despite having already paid for delivery.
Now that I am relocating, I have been trying to return the wardrobe. It has been over 10 days since I raised a pickup request, but I have no clear update on the status. The pickup has been cancelled twice by the team without explanation. They then assigned 5th August for pickup, for which I waited for 4 hours, called the delivery person around 30 times, but received no response. Upon contacting the support team, I was only given a feedback form with no further assistance.
Subsequently, another pickup was auto-assigned for 10th August, but it was cancelled again and postponed to 14th August.
While I am satisfied with the product quality and have furnished my new place entirely with Furlenco furniture, the service experience and lack of communication during this return process has been extremely disappointing and inconvenient.
I have raised multiple service requests and contacted support repeatedly but have yet to receive any meaningful help or resolution.
Now that I am relocating, I have been trying to return the wardrobe. It has been over 10 days since I raised a pickup request, but I have no clear update on the status. The pickup has been cancelled twice by the team without explanation. They then assigned 5th August for pickup, for which I waited for 4 hours, called the delivery person around 30 times, but received no response. Upon contacting the support team, I was only given a feedback form with no further assistance.
Subsequently, another pickup was auto-assigned for 10th August, but it was cancelled again and postponed to 14th August.
While I am satisfied with the product quality and have furnished my new place entirely with Furlenco furniture, the service experience and lack of communication during this return process has been extremely disappointing and inconvenient.
I have raised multiple service requests and contacted support repeatedly but have yet to receive any meaningful help or resolution.
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Fast hassle free professional
Quick delivery and done with just 10 minutes. Kudos to the furlenco team
Worst customer service and deliveries
AWFUL Customer Service and Unreliable Deliveries
I've had an incredibly frustrating experience with this company's customer service and return pickup process. I placed a return order weeks ago, and they repeatedly rescheduled the return pickup date for ten days straight without any explanation. I finally had to connect with the customer service which is impossible to connect with and once you do connect with them, they are absolutely of no help. On every call they told me you’ll get an update within 1 hour which obviously did not happen and now I have to move out if the city tomorrow and all day I was on call with their customer service for the pickup yet there is no solution from their end:
It's unacceptable that they take your money and then treat customers so poorly.
Getting in touch with them is nearly impossible: there's no customer support number, their bot is useless, the chat team is always busy, and you can't expect an email response for at least 24 hours. Don't count on any immediate help or resolution for your issues.
I've never encountered such lethargic customer service. I strongly advise against ordering from this company unless you're prepared to wait indefinitely for your furniture delivery and pick up.
I've had an incredibly frustrating experience with this company's customer service and return pickup process. I placed a return order weeks ago, and they repeatedly rescheduled the return pickup date for ten days straight without any explanation. I finally had to connect with the customer service which is impossible to connect with and once you do connect with them, they are absolutely of no help. On every call they told me you’ll get an update within 1 hour which obviously did not happen and now I have to move out if the city tomorrow and all day I was on call with their customer service for the pickup yet there is no solution from their end:
It's unacceptable that they take your money and then treat customers so poorly.
Getting in touch with them is nearly impossible: there's no customer support number, their bot is useless, the chat team is always busy, and you can't expect an email response for at least 24 hours. Don't count on any immediate help or resolution for your issues.
I've never encountered such lethargic customer service. I strongly advise against ordering from this company unless you're prepared to wait indefinitely for your furniture delivery and pick up.
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Response from developer
Sorry for the trouble you’ve experienced. Kindly email us at customercare@furlenco.com, and we’ll be happy to assist you.
Very bad app with untimely updates
Very very very very terrible experience with furlenco. I ordered my furniture, got a call for delivery confirmation all that was good but on the day of the actual delivery my order never showed up and the app was showing that everything was on track ! Only after calling the customer care helpline(which is the only real way of reaching out to them which takes atleast 8 mins of your time just to reach a selection point where you can choose whether to talk to an agent and the call gets hung up atleast 2 times before successful completion) twice once in the morning when I was told we’ll get back and once 4 hours apart that I was told my delivery couldn’t happen that day! They rescheduled my order for 3 days later on call and all this while the app details were never updated! The next day my delivery got auto rescheduled to 5 days later!
Terrible experience wish i could give 0 stars
Terrible experience wish i could give 0 stars
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