Return and pickup of furniture
It was fast and easy with help of Balram. Nice experience.
Bittu kr good
Very helpful and careful with the furniture.
Bad Experience
So I placed an order to rent a table and chair and chose the delivery day, one day before I also got a confirmation for the delivery. On the day I received details of my delivery executive which were wrong. After 4 hours and talking to customer support I got the right number and he told me my order hasnt shipped because it wasnt picked from the designated warehouse. I talked to the warehouse person who assured to get the delivery done. Its been a week now I have made over 20 calls daily I talk to the customer care who say you will have an update or an email and nothing happens. Your company has one job which is to deliver furniture and you cant so that. Absolutely annoyed with this company and their staff is useless and time wasting
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Response from developer
We deeply regret any inconvenience you’ve encountered and want to reassure you that your concern is important to us. Our team will connect with you promptly to provide assistance and ensure a swift resolution.
Best delivery and support by Dhirender
Dhirender kumar gave a best service and was patient with the delivery. He was on time and gave the best support.
Amazing service
Sanjiv was good and set up everything properly
Very worst service and product they offer. It’s a torture to be stayed with Furlenco
My experience with Furlenco is worst than any other services. I took a workstation on rent. Two times they sent me worst chair which they only should reject. I don’t know how they can send on rent those type of product. I took leave from office three times to attend them for the unnecessary replacement. Even the worst part whatever I paid first time and the app showed me monthly rent for the product, next month it was 100 rupees more. Then I called customer support (which itself is a headache here), they told me that first time coupon was applied. I asked them did they mention anywhere about this coupon while taking this item on rent to payment then they told and I checked on front of them……no where mention about the coupon, offer nothing at all neither in price breakup nor anywhere. All of sudden you will get to know that whatever you took on rent and whatever we agreed as a rent was not an actual amount, actual amount is something else.
In one sentence they are cheating us by showing something else and at the end of month….boom…..rent is something else.
Please don’t do this with customer what if we can’t afford that amount for the rent.
In one sentence they are cheating us by showing something else and at the end of month….boom…..rent is something else.
Please don’t do this with customer what if we can’t afford that amount for the rent.
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Response from developer
Our apologies for the disruption. To address the issue, please send an email to customercare@furlenco.com, and we'll assist you right away.
Excellent service and quality products
Great experience with Furlenco! Sales executive Vijay gave an excellent walkthrough and made booking smooth. Ordered a sofa cum bed, mattress, dining table, fridge, and washing machine — all in like-new condition (fridge was new). Delivery team was professional and explained product usage in detail. Highly recommend for quality rentals with great service!
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Customer Service
After sales service is horrible...
Worst return/pickup service
I am extremely disappointed with Furlenco's service. I scheduled the return of 16 rental items on 26 July 2026, and the pickup was confirmed for 1 August 2026. Despite waiting for days, not a single item has been picked up. To make matters worse, the Furlenco app falsely shows the status as "Picked Up" even though all the items are still lying in my flat.
I have made repeated calls to customer care, sent multiple emails, and followed up countless times. Every representative gives the same generic assurances, but no one actually resolves the issue or arranges the pickup. It is shocking that a rental company is incapable of collecting its own products.
I have already vacated the rented apartment, and because of Furlenco's negligence, my landlord is now threatening to dispose of or forfeit these items. This entire situation has been created solely due to Furlenco's incompetence and complete lack of accountability. As a customer, I have fulfilled all my obligations by scheduling the return well in advance and paying my dues. Furlenco has utterly failed to fulfill theirs.
The false pickup status in the app is especially unacceptable. It misrepresents the actual situation and makes it even harder to get support. A company handling expensive furniture and appliances should have basic operational discipline, but Furlenco's service has been nothing short of chaotic.
This has been one of the worst customer service experiences I have ever had. I would strongly advise anyone considering renting from Furlenco to think twice. Returning the products appears to be a nightmare, customer support is ineffective, and the company shows little concern for the inconvenience and financial risk caused to its customers.
I have made repeated calls to customer care, sent multiple emails, and followed up countless times. Every representative gives the same generic assurances, but no one actually resolves the issue or arranges the pickup. It is shocking that a rental company is incapable of collecting its own products.
I have already vacated the rented apartment, and because of Furlenco's negligence, my landlord is now threatening to dispose of or forfeit these items. This entire situation has been created solely due to Furlenco's incompetence and complete lack of accountability. As a customer, I have fulfilled all my obligations by scheduling the return well in advance and paying my dues. Furlenco has utterly failed to fulfill theirs.
The false pickup status in the app is especially unacceptable. It misrepresents the actual situation and makes it even harder to get support. A company handling expensive furniture and appliances should have basic operational discipline, but Furlenco's service has been nothing short of chaotic.
This has been one of the worst customer service experiences I have ever had. I would strongly advise anyone considering renting from Furlenco to think twice. Returning the products appears to be a nightmare, customer support is ineffective, and the company shows little concern for the inconvenience and financial risk caused to its customers.
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Got furniture from Furlenco
The delivery was peaceful and efficient. They installed it effectively. Well mannered and supportive . Even accommodating last min changes . Highly recommend
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Vijay and Sakthi were very helpful throughout the process. They took care of the installation end to end.
Location: Coimbatore
Location: Coimbatore
Vinay
Ramji and Sachin Kumar were very helpful with the set up of my 3 bed apartment. They did an amazing job!
Great products but the App and the service is a nightmare to deal with.
Their products are great and probably the only reason why I am still sticking around. The customer care can’t be bothered. Every call made needs you to explain the issue from the start with no logging system. Delivery and pickups are often delayed. But my experience with the app is the worst! The app is a nightmare when it comes to payment. Every month I have to try at least 15 times before payment goes through. Multiple UPI, cards from several different banks, net banking, everything fails with no explanation. The website version used to have a place to pay for rental and now they have stopped that as well. I used to be an unlimited customer and only got rid of it because every month, it took me 50 tries to make a payment. And there was no Autopay. I then moved to Rental thinking Autopay will save me from this monthly nightmare. But no! I have subscribed for Autopay yet every month I get notifications that autopay could not be processed although there’s funds in the bank. Raised numerous complains with the customer care team but apparently Nothing is wrong with the app. The developers should take note of this issue. If I leave Furlenco it would be because of your horrible app and the pain to pay. If you reply to my comment asking me to email customer care, please let me know what new information should I share this time so that the complain actually reaches you.
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Response from developer
We sincerely apologize for the inconvenience caused. Kindly reach out to us at customercare@furlenco.com for further assistance, as we are unable to locate any registered details with the App Store user ID.
Delivery
Great service
Awesome support
Shazid helped us get replacement really quickly. Company was really prompt in getting us replacement for product with few dents
best site
easy setup
Delivery great, Furlenco not so great
Ordering was a pain. Delivery and set up were a breeze
Excellent aervice
Technicians were timely and completed the job excellently
Worst Company Ever
Don’t buy products. They are scammers. They will ask money all the time and there are so many hidden charges
1 bhk full set up
Overall experience is good. Vinayak and Anish were really very efficient in setting up the entire furniture’s and appliances.
