Great service
Great services Mansi. I’m always very much comfortable working with Tumble dry. Great work.
Extremely disappointing experience with Tumbledry
The issue was not the revised ₹120 charge. I was willing to pay the revised amount and had clearly asked them to proceed with washing my clothes.
During the conversation, I simply said that I would leave a Google review based on my experience. In response, the staff themselves said, “If you are giving bad review, then why should we wash?” They then told me to come to the store and collect my clothes. When I questioned this, they said they could return the clothes but I would have to pay ₹50 for delivery.
I find it completely unacceptable that a paying customer is told that their clothes will not be washed simply because they may leave a negative review. A customer is entitled to give an honest review of their experience, whether it is positive or negative.
What makes this experience even worse is that a message containing abusive language was also sent to me from their side and was subsequently deleted. I have retained the conversation and screenshots.
I am attaching screenshots of the entire conversation with this review because I expect there may be an attempt to provide a different explanation or justification later. I would rather let the screenshots speak for themselves.
To be clear, this review is not about ₹120 or about a disagreement over pricing. It is about the way a customer was spoken to, the refusal to provide the service based on the review I said I would leave, and the inappropriate language used during the conversation.
Very disappointing customer service as well. I raised a complaint but there were no follow ups. Given the high pricing and overall poor service quality, I don’t recommend this app
During the conversation, I simply said that I would leave a Google review based on my experience. In response, the staff themselves said, “If you are giving bad review, then why should we wash?” They then told me to come to the store and collect my clothes. When I questioned this, they said they could return the clothes but I would have to pay ₹50 for delivery.
I find it completely unacceptable that a paying customer is told that their clothes will not be washed simply because they may leave a negative review. A customer is entitled to give an honest review of their experience, whether it is positive or negative.
What makes this experience even worse is that a message containing abusive language was also sent to me from their side and was subsequently deleted. I have retained the conversation and screenshots.
I am attaching screenshots of the entire conversation with this review because I expect there may be an attempt to provide a different explanation or justification later. I would rather let the screenshots speak for themselves.
To be clear, this review is not about ₹120 or about a disagreement over pricing. It is about the way a customer was spoken to, the refusal to provide the service based on the review I said I would leave, and the inappropriate language used during the conversation.
Very disappointing customer service as well. I raised a complaint but there were no follow ups. Given the high pricing and overall poor service quality, I don’t recommend this app
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Good service
Dipanshu besttt service well trained and well behaved
A Trusted Laundry Service I Recommend
I had a great experience with Tumbledry. The pickup and delivery were on time, and my clothes were returned fresh, clean, and neatly folded. The fabric care was excellent, and even delicate garments were handled properly. The booking process was simple, and the customer support team was responsive and professional throughout. The pricing was reasonable for the quality of service provided. Overall, Tumbledry is a reliable and convenient laundry service that I would happily recommend to anyone looking for hassle-free laundry and dry cleaning.
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PLEASE DONT TRUST TUMBLE DRY WITH YOUR SHOES OR CLOTHES!
I had given my NB’s for them to wash with PRIOR INFORMATION to throughly check the condition of the shoes from the outside and well as the INSIDE throughly as the shoes were gifted by someone who is no longer alive. I even called them to tell them to throughly check the shoes inside out and send pictures. NEWSFLASH they didn’t send any picture. Now, when the shoes got delivered guess what I saw? My shoes were torn! Literally torn! We’ll ignore the fact that the shoes weren’t even clean to begin with and when I told them to get it fixed they were super rude and super ignorant about the whole thing. When asked for any sort of compensation they said they’ll offer me 5K to shut my mouth and to not post it in social media. I thought maybe it’s okay and I can connect with the NB team to get my shoe fixed with this amount AND THEN GUESS WHAT THEY SAID? “shoes? you won’t be getting your shoes back as the item is defective, the store will confiscate it.” Excuse me? Those shoes cost 25K+ and just the repair is gonna cost me a good chunk. “this is our policy, if you don’t like it then we can’t do anything about it. you either take your damaged shoe back or take the 5K we are offering you” and then the cut the call and refused to pick up the call and even when someone else is picking up, they are hanging up on us after listening to our concern. NEVER IN YOUR RIGHT MIND GOVE TUMBLE DRY FOR A SHOE CLEAN. This was focused on shoe cleaning but the clothes that I gave them to DRYCLEAN also came with bubbling and white clothes were an unimaginable colour of pink :)
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