Good service
Dipanshu besttt service well trained and well behaved
A Trusted Laundry Service I Recommend
I had a great experience with Tumbledry. The pickup and delivery were on time, and my clothes were returned fresh, clean, and neatly folded. The fabric care was excellent, and even delicate garments were handled properly. The booking process was simple, and the customer support team was responsive and professional throughout. The pricing was reasonable for the quality of service provided. Overall, Tumbledry is a reliable and convenient laundry service that I would happily recommend to anyone looking for hassle-free laundry and dry cleaning.
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PLEASE DONT TRUST TUMBLE DRY WITH YOUR SHOES OR CLOTHES!
I had given my NBās for them to wash with PRIOR INFORMATION to throughly check the condition of the shoes from the outside and well as the INSIDE throughly as the shoes were gifted by someone who is no longer alive. I even called them to tell them to throughly check the shoes inside out and send pictures. NEWSFLASH they didnāt send any picture. Now, when the shoes got delivered guess what I saw? My shoes were torn! Literally torn! Weāll ignore the fact that the shoes werenāt even clean to begin with and when I told them to get it fixed they were super rude and super ignorant about the whole thing. When asked for any sort of compensation they said theyāll offer me 5K to shut my mouth and to not post it in social media. I thought maybe itās okay and I can connect with the NB team to get my shoe fixed with this amount AND THEN GUESS WHAT THEY SAID? āshoes? you wonāt be getting your shoes back as the item is defective, the store will confiscate it.ā Excuse me? Those shoes cost 25K+ and just the repair is gonna cost me a good chunk. āthis is our policy, if you donāt like it then we canāt do anything about it. you either take your damaged shoe back or take the 5K we are offering youā and then the cut the call and refused to pick up the call and even when someone else is picking up, they are hanging up on us after listening to our concern. NEVER IN YOUR RIGHT MIND GOVE TUMBLE DRY FOR A SHOE CLEAN. This was focused on shoe cleaning but the clothes that I gave them to DRYCLEAN also came with bubbling and white clothes were an unimaginable colour of pink :)
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When āPremium Serviceā becomes a costly nightmare: My experience with Tumbledry
Absolutely appalling experience with Tumbledry. I trusted them with my expensive suede shoes after their store multiple times assured me they were experts. Not only was my delivery was delayed by a week, but my shoes were COMPLETELY ruined- fabric texture destroyed and colour changed.
To make it worse, their CUSTOMER SERVICE is offering a ridiculously 1/4th of my shoes price as compensation. Why Claim to be Indiaās #1 laundry service if you canāt take accountability for ruining customer property.
To make it worse, their CUSTOMER SERVICE is offering a ridiculously 1/4th of my shoes price as compensation. Why Claim to be Indiaās #1 laundry service if you canāt take accountability for ruining customer property.
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Worst
The worst service ever!! The took my laundry 6 days ago! And it still shows āin progressā you canāt talk to anyone and the āwhatsup contactā itās just a joke. Find better one- do yourself a favour š³
They are unresponsive
They do not confirm the orders
Worst Laundry Service ā Avoid at All Costs!
If you value your clothes and your money, DO NOT USE these buggers!
I recently entrusted them with several expensive shirts for a simple wash and iron, clearly instructing them NOT to do any funny business as it could ruin the clothes. They completely ignored my instructions, subjected my clothes to harsh chemicals, and irreparably damaged them. The clothes are ruined, and are now unwearable, there is a weird colour bleed.
To make matters worse, when I raised the issue, their customer service was absolutely patheticāno responsibility taken, no apology, and no fair compensation offered. They acted as if they did me a favor by destroying my clothes!
I also paid ā¹5000 for their service, which is now a complete waste. I will never use their service again and strongly urge everyone to avoid this place unless you want your clothes destroyed and your complaints ignored. Best part is they donāt refund the service charge you paid them to destroy your own clothes.
This company is highly unprofessional and negligent. There are plenty of better laundry services out thereāsave yourself the trouble and take your business elsewhere!
I recently entrusted them with several expensive shirts for a simple wash and iron, clearly instructing them NOT to do any funny business as it could ruin the clothes. They completely ignored my instructions, subjected my clothes to harsh chemicals, and irreparably damaged them. The clothes are ruined, and are now unwearable, there is a weird colour bleed.
To make matters worse, when I raised the issue, their customer service was absolutely patheticāno responsibility taken, no apology, and no fair compensation offered. They acted as if they did me a favor by destroying my clothes!
I also paid ā¹5000 for their service, which is now a complete waste. I will never use their service again and strongly urge everyone to avoid this place unless you want your clothes destroyed and your complaints ignored. Best part is they donāt refund the service charge you paid them to destroy your own clothes.
This company is highly unprofessional and negligent. There are plenty of better laundry services out thereāsave yourself the trouble and take your business elsewhere!
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Terrible company
Their laundromats are the worst rated on Google. Customers canāt see the actual reviews. Their ladromat lost my precious bag and it is impossible to get to escalation team of Tumbledry. They use delay tactics until the customer gives up. Better to use high quality alternative - Fabrico.
Worst Services and Customer Support
I am thoroughly dissatisfied with the service provided by Tumbledryās partner. I had specifically communicated the need to have my shoes delivered by the 10th of December, 2024, as I required them for an important out-of-town family function. However, the delivery was delayed, and my repeated calls and messages went unanswered. It took 5-6 attempts to get through to someone, and even then, they outright refused to deliver the product that day, showing a complete lack of accountability and professionalism.
Such behavior is highly unprofessional and tarnishes the reputation of Tumbledryās service standards. The outlet in question is located at Shop No. 14, Shree Brahma Square, Sector 1, Greater Noida West.
Adding to the frustration, the customer service experience was equally appalling. Despite contacting them multiple times (5-6 calls), the representatives showed no genuine concern for addressing my complaint. They merely wasted time on calls without offering any real solutions. I was promised a callback, which I have yet to receive, even after two days.
To make matters worse, when the product was finally delivered in the evening, it was evident that no proper cleaning had been done. The shoes appeared to have been hastily washed in a washing machine, causing visible damage, yet I was charged the full price for the service.
This experience is unacceptable, and I strongly urge you to take immediate and strict action against both the partner and the customer service team involved. Based on this incident, I can no longer recommend Tumbledryās services to anyone.
Such behavior is highly unprofessional and tarnishes the reputation of Tumbledryās service standards. The outlet in question is located at Shop No. 14, Shree Brahma Square, Sector 1, Greater Noida West.
Adding to the frustration, the customer service experience was equally appalling. Despite contacting them multiple times (5-6 calls), the representatives showed no genuine concern for addressing my complaint. They merely wasted time on calls without offering any real solutions. I was promised a callback, which I have yet to receive, even after two days.
To make matters worse, when the product was finally delivered in the evening, it was evident that no proper cleaning had been done. The shoes appeared to have been hastily washed in a washing machine, causing visible damage, yet I was charged the full price for the service.
This experience is unacceptable, and I strongly urge you to take immediate and strict action against both the partner and the customer service team involved. Based on this incident, I can no longer recommend Tumbledryās services to anyone.
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3rd class company
I had given on 20 th nov 2024 for laundry and iron they said it will come in 3 days
But I waited for 5 days then even no call were initiated for me then I decided to call they said waiting is done just ironing is remaining I will give it to you by tommorow I said ironing doesn't take this much time they said just give us time then I said ok. They said tomorrow morning we will deliver but guess what they didn't and then again I call at afternoon they said just wait will deliver till
Evening and when evening came I didn't call directly went to shop and even the washing of clothes were not done they again said just give us 1 hour will do everything Then after 1 hour they still haven't done anything I sat there and after doing ironing they gave back the cloths and after going home when I opened the cloths I got to know no cloths were even washed the photos of same are attached
But I waited for 5 days then even no call were initiated for me then I decided to call they said waiting is done just ironing is remaining I will give it to you by tommorow I said ironing doesn't take this much time they said just give us time then I said ok. They said tomorrow morning we will deliver but guess what they didn't and then again I call at afternoon they said just wait will deliver till
Evening and when evening came I didn't call directly went to shop and even the washing of clothes were not done they again said just give us 1 hour will do everything Then after 1 hour they still haven't done anything I sat there and after doing ironing they gave back the cloths and after going home when I opened the cloths I got to know no cloths were even washed the photos of same are attached
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Fraud app
Worst service, poor coordination between customer service and pick up guys, and rude behavior of customer representatives.
Poor service, unprofessional and Unsatisfied customer
Worst experience.
I called the customer care for booking pickup and they also informed me about the prices of various clothes dry clean as per my location. The pick up guy on arrival stated another price( different than mention on website and also customer care). When i told them these are not the prices i was informed he called someone and got stuck that these are the prices. When i called the customer care then in seconds surprisingly he agreed on prices informed to us by customer care. They collected the clothes and promised to deliver on a date chosen by them. I was ok with the date as i required them next day of the delivery. I enquired twice and confirmed the date as i needed few clothes and asked them if there is any chance that they will be unable to deliver let me know, i will leave those clothes aside and give rest, but they reassured that they will deliver. On delivery date i received no information and update from them till 5pm. I called them and they told me they are closed. Eventually after multiple requests they delivered the clothes on a bike with clothes stuffed inside a jhola. This all was coordinated by a person called Shivam. I was relieved they delivered and paid them.
Just 1 hour later when i began unpacking them and opened that jhola all the clothes were mashed up.. Leave aside ladies suits, the gents suits( 3 set in total) were all in bad state. We called them the next day and now Its been more than 1 and half month and still no reply from them and they say everyday we will collect it but no one arrives. And today some other person receives the call and says it is not possible.
Very bad service and no professionalism at all.
I called the customer care for booking pickup and they also informed me about the prices of various clothes dry clean as per my location. The pick up guy on arrival stated another price( different than mention on website and also customer care). When i told them these are not the prices i was informed he called someone and got stuck that these are the prices. When i called the customer care then in seconds surprisingly he agreed on prices informed to us by customer care. They collected the clothes and promised to deliver on a date chosen by them. I was ok with the date as i required them next day of the delivery. I enquired twice and confirmed the date as i needed few clothes and asked them if there is any chance that they will be unable to deliver let me know, i will leave those clothes aside and give rest, but they reassured that they will deliver. On delivery date i received no information and update from them till 5pm. I called them and they told me they are closed. Eventually after multiple requests they delivered the clothes on a bike with clothes stuffed inside a jhola. This all was coordinated by a person called Shivam. I was relieved they delivered and paid them.
Just 1 hour later when i began unpacking them and opened that jhola all the clothes were mashed up.. Leave aside ladies suits, the gents suits( 3 set in total) were all in bad state. We called them the next day and now Its been more than 1 and half month and still no reply from them and they say everyday we will collect it but no one arrives. And today some other person receives the call and says it is not possible.
Very bad service and no professionalism at all.
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Worst service ever!!! š”
I had put my blanket double bed for dry cleaning. Firstly the store charged heavily without mentioning about price in advance & they priced it as per their convenience after picking up our blanket (we asked for the price before, but they didnāt answer clearly). Their price list on app is just for nameās sake. Secondly, we got our delivery delayed Thirdly, even after paying that much & prolonged delivery, there are yellow stains in my blanket. Tumbledry has very poor service. Iāll never ever recommend Tumbledry to anyone. Instead I should have gone for a local vendor, they do better job in lowered price.š”š”š” Moreover, when I raised complaint, their customer care process is so slow. Still the issue is not resolved. āI WANT FULL REFUNDā Rating- 0.5/10
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Great service
I'm delighted to give TumbleDry a glowing 5-star review for their exceptional service and top-notch dry cleaning. From start to finish, my experience was nothing short of impressive. Their customer service was friendly and attentive, addressing all my questions and concerns promptly. The quality of their dry cleaning left my garments looking as good as new, with no trace of stains or wrinkles. The convenience of their pickup and delivery service was an added bonus, saving me valuable time and effort. TumbleDry's commitment to excellence truly shines through in every aspect of their business. I highly recommend their services to anyone in need of reliable and exceptional dry cleaning.
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Excellent service
I'm delighted to give TumbleDry a glowing 5-star review for their exceptional service and top-notch dry cleaning. From start to finish, my experience was nothing short of impressive. Their customer service was friendly and attentive, addressing all my questions and concerns promptly. The quality of their dry cleaning left my garments looking as good as new, with no trace of stains or wrinkles. The convenience of their pickup and delivery service was an added bonus, saving me valuable time and effort. TumbleDry's commitment to excellence truly shines through in every aspect of their business. I highly recommend their services to anyone in need of reliable and exceptional dry cleaning.
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Excellent service and packaging while delivering
Itās been quite sometime since I have started using the services by Tumbledry and thereās no looking back. They have been super organised in their process in including door step pickup and maintaining updated record on the app, getting the follow ups from the team, very step has been super helpful. Furthermore, the packaging of my clothes are extremely good and makes us feel the newness of our clothes. I highly recommend tumbledry and itās app to get a hassle free and premium service.
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Poor service and delivery times
To start with app experience is poor. The poor customer service and customer responses make the overall experience even worse. I have them some clothes for washing and steam ironing. They said will deliver in 2 days. 2 days passed and no delivery done. Their app shows orders but no delivery date. Raised a ticket on app but got no response for a day. Called the customer service and they said delivery will be done a day later (5th day already). Somehow managed to get store managers number at Whitefield BLR store from Google and kept calling him but he never picked up the call. Called customer service again and they asked me to call same store managers number. Finally pulled number off the guy who picked the clothes from my house through MyGate app on 5th day since no delivery had happened till 5PM. Followed up with the delivery guy couple of times and finally got the clothes.
Worth avoiding them. There are couple of more service providers I found online and they are much better.
Worth avoiding them. There are couple of more service providers I found online and they are much better.
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Horrible experience
Dont ever try this service. First they will not pick your stuff in the slot selected. 2nd they will give you back someone elseās product for which again you have to struggle to get your original produt back. 3rd they will return it uncleaned as against the tall claims they make in their app and elsewhere. 4th when you get your uncleaned product back, there will be something missing in it. in my case the shoes were returned uncleaned and were missing the in-soles. Despite multiple follow ups i have still not got back my shoes and it has been almost a month now. App is even more pathetic, if you raise a complain and submit it, it never gets submitted. Dont waste your money on this service, and most importantly if you value your time, stay away from them.
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Very professional service and fabulous turnaround time
Tumble dry is my preferred choice for dry cleaning needs. I am a working professional and used their services for my formal clothing initially and it turned out to be the best one. Fastest service with flawless quality, they even share the condition of your articles before they treat it. They keep you posted though a pic and mark the area which needs attention. And this was the customer is doubly sure that your stuff is being taken care of well. My search ends here with Tumble Dry. ā¤ļø
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Excellent Service
I have been using this app for a while now, and I must say, I am extremely impressed with the level of service they provide. The app offers a seamless experience, making it easy to arrange pickups and deliveries efficiently.
Furthermore, I am highly impressed with the high-quality drycleaning service offered. My items always arrive in perfect condition, and I appreciate their attention to detail. The app keeps me informed about the status of my order, and I can track them in real-time, adding an extra layer of convenience and peace of mind.
Overall, I couldn't be happier with the level of service provided by tumbledry. The combination of timely pickup and drop along with top-notch service sets it apart from other similar services I've tried in the past. I wholeheartedly recommend this app to anyone in need of a reliable and efficient drycleaning solution.
Furthermore, I am highly impressed with the high-quality drycleaning service offered. My items always arrive in perfect condition, and I appreciate their attention to detail. The app keeps me informed about the status of my order, and I can track them in real-time, adding an extra layer of convenience and peace of mind.
Overall, I couldn't be happier with the level of service provided by tumbledry. The combination of timely pickup and drop along with top-notch service sets it apart from other similar services I've tried in the past. I wholeheartedly recommend this app to anyone in need of a reliable and efficient drycleaning solution.
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