Another app?!
Another annoying app I was forced to download to access tickets I paid for
Worst “Customer Service”
Don’t use this app for tickets. I was visiting a different city and unfortunately got really sick the day before an event. I promptly emailed asking for a one-time exception for a refund due to the situation. They responded within minutes (likely an automated response or AI) to deny my request immediately. When I responded again to provided further details and plead again for some assistance and lenience here, I was told “the response came directly from management” and there was no other channels to escalate despite the all messages being only from Iulia in Fan Support (obviously not management). As a business owner myself, I’m extremely disappointed and honestly appalled by this “customer service”. Exceptions can always be made. Refunds are in fact possible. Period.
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Easy
Easy
Fast and helpful support
The server for my oldest email account was retired and I couldn’t login to my dice app (I should have set up for my phone to receive dice login code but I thought I was being security conscious). The dice support team responded within minutes, got me into my dice account, and I was off to folk fest. Rock on!
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My own experience
Access to tix you want with terms that are the way it used to be. We’re all in this together. Love the respect 🙌🏻
