Terrible delivery service read careful carefully
We place an order and the app says there is “1 order ahead of you.” Then we watch the driver on the map make additional stops, apparently picking up and delivering more orders before ours. One order ahead somehow turns into two or three stops while our food sits in the vehicle getting cold.
We call and message the driver and often get no response.
If DiDi is going to stack multiple deliveries, be honest about it. Don’t tell customers there is only one order ahead and then continue putting additional stops ahead of them.
I’m a white American living in Mexico. I cannot prove whether my nationality or race has anything to do with our experience, so I won’t claim that it does. What I can say is that this happens to us repeatedly, and we’re going to start documenting it with screenshots, routes, delivery times and messages.
Customers are paying for a service. We deserve transparency about how many deliveries are actually ahead of ours and how our food is being handled.
Response from developer
Hello johnnyboysr1! Thank you for sharing your experience. It’s clear that the ongoing issues with delivery times and communication have been really frustrating. We appreciate your honesty, as transparency is so important for a good service. Your feedback on order management and driver communication is invaluable, and we’ll be sure to escalate this internally. We truly value your insights and hope you’ll continue to share your experiences with us. Together, we can work towards improving our service!
Me robaron
No recomiendo está app por favor no Pidan mas por aquí
Works great in México, but too many notifications
Response from developer
Hello El Ñek! It's wonderful to hear that your experience in Mexico has been positive! We appreciate your feedback about the volume of promotional notifications. It can definitely feel overwhelming to receive so many alerts. While we don’t have a solution to share right now, we encourage you to check the app settings for any options that might help manage notifications. Thank you for sharing your thoughts with us, and we hope your future experiences are just as great!
NO LA DESCARGUE
Unable to add address
Response from developer
Hello Rajiv100! It sounds like you're having a tough time adding your address, and that the help menu isn’t functioning as it should. We appreciate you sharing this. Your feedback is invaluable, and we’re taking note of these issues. We’re committed to resolving this and hope to make your experience much smoother moving forward!
