Worst customer experience service
Terrible experience with Digital MOFA Ethiopia. I spent days trying to reach them, and most of the time my calls went unanswered. Even when I managed to speak with someone, I received no clear information or timeline.
I was repeatedly told that my case had been completed, yet I never received the PDF document by email. Extremely frustrating and unprofessional. I would not recommend this service to anyone.
I was repeatedly told that my case had been completed, yet I never received the PDF document by email. Extremely frustrating and unprofessional. I would not recommend this service to anyone.
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Avoid using it!
My experience with the Digital MOFA EPOA application process was extremely disappointing.
The system experienced repeated technical issues and delays, which resulted in multiple drafts being created and duplicate charges being processed. Even more concerning, the final documents contained name errors that made them unusable for their intended legal purpose.
After providing supporting documentation to correct the error, I was informed that corrections could not be made and that refunds would not be issued. As a customer, I found it frustrating to pay for a service that produced inaccurate documents and offered no clear resolution process.
I strongly encourage applicants to carefully review every detail before submitting and to keep copies of all receipts, application numbers, and supporting documents. Based on my experience, resolving errors after submission can be difficult and time-consuming.
I hope the Ministry improves the system, strengthens quality control, and establishes a fair process for correcting mistakes and addressing duplicate payments so future applicants do not face the same challenges.
The system experienced repeated technical issues and delays, which resulted in multiple drafts being created and duplicate charges being processed. Even more concerning, the final documents contained name errors that made them unusable for their intended legal purpose.
After providing supporting documentation to correct the error, I was informed that corrections could not be made and that refunds would not be issued. As a customer, I found it frustrating to pay for a service that produced inaccurate documents and offered no clear resolution process.
I strongly encourage applicants to carefully review every detail before submitting and to keep copies of all receipts, application numbers, and supporting documents. Based on my experience, resolving errors after submission can be difficult and time-consuming.
I hope the Ministry improves the system, strengthens quality control, and establishes a fair process for correcting mistakes and addressing duplicate payments so future applicants do not face the same challenges.
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Disappointed
For registration, does not accept the region Phone number for our current region, they should have kept some other alternative way to register.plus to resubmit it will take you total different location. This is waste of money in time.
Use Android phone
The app kept crashing when I used an iPhone. It worked much better when I tried it with an Android phone.
Disappointed
For registration, does not accept the region Phone number, for our current region, they should have kept some other alternative way to register.
