Some non food related issues
I’ve been using Dinnerly for several years now and I’m quite happy with the food quality and choices. I was going to give this a 3 star review based on secondary issues, but I felt the food plan alone deserved the 4 stars.
OnTrac is not a very good delivery service. Delivery instructions on file and printed on the label say “deliver to back door”, which is in the shade. They continue to leave the box on the front porch, directly in the afternoon sun. The porch is elevated with 5 steps, I’ve caught a few drivers on camera standing below and simply tossing the box onto the porch, splitting the box open and occasionally damaging the contents.
App issue. I use this app on my iPad, and read cooking instructions from the iPad when cooking. The latest update stops the app screen from auto rotating. The ingredients screen never rotated, portrait only, which I’m fine with, but the screen would rotate when you hit the start cooking button so I could rotate the screen to horizontal and lean it against the wall behind my cutting board. Now it stays in portrait, which means if I try to lean it against the wall or set it upright it’s sitting on the charging cable coming out of the iPad. Now I have to sit it flat on the counter so I don’t damage the charging cable and it’s taking up space needed for cooking. Could you please update the app and bring back auto rotate.
Thank you.
OnTrac is not a very good delivery service. Delivery instructions on file and printed on the label say “deliver to back door”, which is in the shade. They continue to leave the box on the front porch, directly in the afternoon sun. The porch is elevated with 5 steps, I’ve caught a few drivers on camera standing below and simply tossing the box onto the porch, splitting the box open and occasionally damaging the contents.
App issue. I use this app on my iPad, and read cooking instructions from the iPad when cooking. The latest update stops the app screen from auto rotating. The ingredients screen never rotated, portrait only, which I’m fine with, but the screen would rotate when you hit the start cooking button so I could rotate the screen to horizontal and lean it against the wall behind my cutting board. Now it stays in portrait, which means if I try to lean it against the wall or set it upright it’s sitting on the charging cable coming out of the iPad. Now I have to sit it flat on the counter so I don’t damage the charging cable and it’s taking up space needed for cooking. Could you please update the app and bring back auto rotate.
Thank you.
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No good for diabetics.
My family has happily used this app for years now. But now it’s no good to good for us. Because my Son and my Wife are type 1 diabetic it was very useful to have the carbohydrates (per 100g) displayed in the nutritional information. This way regardless of the portion size we could easily calculate their required insulin by simply weighing their portion.
Now the information provided had emitted the carbohydrates per 100g amount, it’s much more complicated to work out insulin doses. Since this is an everyday part of our life’s, that’s enough motivation for us to look for another supplier.
Is there any chance you can add this information back into the app?
Regards
Lance.
Now the information provided had emitted the carbohydrates per 100g amount, it’s much more complicated to work out insulin doses. Since this is an everyday part of our life’s, that’s enough motivation for us to look for another supplier.
Is there any chance you can add this information back into the app?
Regards
Lance.
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App useless
As a first time user, I’ve found the app quite frustrating. It continually times out, spends a lot of time loading, and can be difficult to navigate. Simple tasks take Longer than they should because of the apps issues. I’m hoping the recipes and meals are better than the app experiences so far, as the ordering experience hasn’t made a good first impression.
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Great for vegetarians
The number of tasty vegetarian recipes is surprising and really great. My delivery is usually on time and they rarely forget an ingredient, however ingredients don’t always last till the end of the week so if you’re ordering 4 meals a week like I am, don’t wait till Sunday to make the last one.
The app is a little bare-bones and hasn’t really improved in years (if anything it’s gotten a bit worse). Pictures for each step would be a very welcome addition. Also, the meal prep almost always takes longer than the app predicts. But generally bug/useability fixes would go a long way.
All that said, Dinnerly is great, give it a try!
The app is a little bare-bones and hasn’t really improved in years (if anything it’s gotten a bit worse). Pictures for each step would be a very welcome addition. Also, the meal prep almost always takes longer than the app predicts. But generally bug/useability fixes would go a long way.
All that said, Dinnerly is great, give it a try!
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Nutritional info
Bring back the per 100g in the nutritional info. Dinnerly is supposed to make my life easier and now it’s harder
Great for vegetarians
The number of tasty vegetarian recipes is surprising and really great. My delivery is usually on time and they rarely forget an ingredient, however ingredients don’t always last till the end of the week so if you’re ordering 4 meals a week like I am, don’t wait till Sunday to make the last one.
The app is a little bare-bones. Pictures for each step would be very welcome. Also, the meal prep almost always takes longer than the app predicts. There’s also a few UI choice I wouldn’t have made.
All that said, Dinnerly is great, give it a try!
The app is a little bare-bones. Pictures for each step would be very welcome. Also, the meal prep almost always takes longer than the app predicts. There’s also a few UI choice I wouldn’t have made.
All that said, Dinnerly is great, give it a try!
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Horrible Meal Kits
I’ve tried for 3 weeks and each week at least 2-3 meals in my 4 meal plan were wrong
They don’t send the orders you pick and ingredients are always missing
They don’t send the orders you pick and ingredients are always missing
Where did it go wrong?
Everything has gone downhill over the last 12 months. Price increases on basic meals, lack of variety amongst anything that wasn’t an extra cost. They have a platform to rate the delivery - no matter how many times you say a product is missing or wasn’t delivered properly they never contact you about that feedback. Now they’re hiding all the prices outside of their marketplace. So you don’t realise you’ve added a meal that cost extra per serving until you get to the cart. No way to filter these meals in and out or sort by pricing. They’re counting on customers to not look or to not be bothered to go back and pick something else. Poor form, does not pass the pub test.
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Worst meal subscription
Worst subscription box ever. Packaged raw meat on top of produce and meat leaked all over. Tried emailing twice with no response.
Reimbursed $10 for a $160 missing Dinnerly box
My box didn’t arrive so I emailed Dinnerly support to let them know. Gave all the details. Wrong house, wrong photos of my house. Lack of Dinnerly box. They responded 2 days later with a “so sorry that happened, here’s $10 as compensation”
Meanwhile I had to spend more money on groceries hoping to receive my money back, and now nothing. It’s been 4 days since my delivery has been delivered and Dinnerly support is doing nothing.
Meanwhile I had to spend more money on groceries hoping to receive my money back, and now nothing. It’s been 4 days since my delivery has been delivered and Dinnerly support is doing nothing.
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They send the cheapest food by default
If you don’t select what meals you want every week they will send the cheapest meals they can to you. The app knows what you enjoy already when you go to pick your meals but that isn’t factored into what they send by default at ALL. The food sent is based off of the 7 very general preferences and meat selection only. Not worth $75! It was originally $55 when I signed up. Just avoid this scam company.
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Unprofessional, rude, scammers
Utterly disgusted. It made a second account without my knowledge and charged me twice for two separate boxes. One I never even authorized. And when I reached out to customer service they proceeded to yell at me and then refused to admit their wrongdoing and refused me a refund. Will NEVER use them ever again. Not to mention the constant missing ingredients, late packages, and my orders would consistently be changed back to the default meals that I did not choose
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Trash
Only do this if you are sure and have money to burn. They will immediately charge you and send you an order you did not want. Do NOT recommend.
Went downhill so fast
I’ve always had shipping problems, but that’s generally a FedEx thing. However, they forgot to ship my box and I didn’t get a tracking number until an hour after I was supposed to get my box. By the time the box got to me, two days late, it was warm and the ice had melted. I requested assistance to see if they felt it was safe to eat. No reply. So they don’t even take food safety seriously.
It speaks volumes when you need to go back an entire year to find a positive review
It speaks volumes when you need to go back an entire year to find a positive review
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Rip off
They did not let me choose a meal just made me pay for 2 meals k would never eat and I’m allergic to one of them. They won’t fix it either
Bad all around
Three times my box came like it’s been through war, tape not securing the box properly holes and rips throughout the box. Absolutely ridiculous. I wish I can show you the videos.
STOP THE ROTATION
We and other families talking in online forums whom use your app find it highly annoying having to rotate from portrait to landscape after selecting the meal to prepare and feel that the app should be in landscape format entirely.
STOP THE ROTATION NEED!
STOP THE ROTATION NEED!
BUY IF YOU WANT A MESS, INJURIES, AND THEFT!
I received a box from Dinnerly roughly a month ago, the food looked yummy but the ice pack inside was exploded!!
When I opened the box i saw EVERY piece of food was ruined. The sludge also covered my entire kitchen floor and burned my hands and toes from the cold.
I’ve put in multiple customer care requests (with pictures!) and haven’t been contacted yet! and this was at-least a month ago!! I usually don’t leave negative reviews but I spent around $80 to deal with a huge mess and suffer a minor injury.
I work hard for my money and it’s ridiculous to have it wasted.
Huge waste of time, money, and energy. PLEASE refund me this is ridiculous!!
And btw I had to go hungry that week because I spent all my money on this ridiculous box. PLEASE give me a refund!!!!!
When I opened the box i saw EVERY piece of food was ruined. The sludge also covered my entire kitchen floor and burned my hands and toes from the cold.
I’ve put in multiple customer care requests (with pictures!) and haven’t been contacted yet! and this was at-least a month ago!! I usually don’t leave negative reviews but I spent around $80 to deal with a huge mess and suffer a minor injury.
I work hard for my money and it’s ridiculous to have it wasted.
Huge waste of time, money, and energy. PLEASE refund me this is ridiculous!!
And btw I had to go hungry that week because I spent all my money on this ridiculous box. PLEASE give me a refund!!!!!
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Used to be excellent, not so much now
Having consistent delivery issues where boxes are left in public lobby where they can be stolen instead of delivering to my apartment door. Also getting low quality, half rotten vegetables. They always reimburse you but it leaves you stuck with making last minute runs to grocery store. The whole point of subscribing to a meal kit service is to have the grocery shopping done for you. Dinnerly needs to improve asap.
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Terrible customer service
Have made mistakes the last few boxes. Started small missing item here and there then a damaged package. Now a whole box just didn’t get delivered and they can’t do anything until a manager can talk to me and that could be in up to 24 hours. This is my food. Not just a shopping item. What should I eat since this is my grocery?
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