Making a payment is atrocious
I attempt to make a payment on the website and enter all information in, press submit, and it resets and asks me what country. I download the app thinking it will improve the transaction. Nope, exact same thing. I had to give this app a 1*, but it doesn’t even deserve that. Why have an app if it does the exact same things as a website? Or is it just for data tracking purposes? This app is garbage.
Show more
Garbage
App does not accept CVV code for billing payment. Tried deleting and re-adding app. No use.
Doesn’t load my account
First time I’m logging in and it consistently says “Loading accounts” and then has an error code. I’ve restarted the app 3 times. Garbo.
Easy to view and pay all of my accounts
I have multiple accounts with Direct Energy and now I can have them all logged in together - that’s a huge time-saved and I don’t gotta keep logging out and logging back in. I can easily see and manage all my bills right on my phone - I like it!
Way easy to use
Has all the information I need and love the Face ID log in versus the website. Very easy to get to and pay my bill
Easy to navigate
Nice view of my bills and other options available
Easy to navigate
Great layout, very easy to read and use
