Direct Ferries User Reviews

Name: Direct Ferries
Rating: 4.7 (1345 reviews)

Direct Ferries

🌟 Lifestyle

✈️ Travel

Customer Experience

Positive experience28.0% of reviews

Neutral0.6% of reviews

Negative experience71.4% of reviews

~ Based on 161 written reviews from the US App Store.

What users say

Summarized from real user reviews of Direct Ferries. Based on 1.3K reviews and a 4.7/5 average, it highlights the 5 positives and 6 negatives reviewers mention most about this Travel app.

Positive things

🚀Easy to use
🚀Smooth booking process
🚀Convenient app features
🚀Global ferry services
🚀Painless booking experience

Negative things

🐛Buggy app
🔍Lack of customer support
🔍Difficult to amend bookings
🔍Unreliable service
💰Expensive compared to direct booking
🔍Unclear booking information

Is Direct Ferries Safe?

Direct Ferries appears safe based on user ratings. AppsHunter Safety Score for Direct Ferries is 94/100.

This assessment is based on 1,345 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.9% of ratings point to a safe experience

1.3% of ratings suggest some concerns

5.8% of ratings point to a risky experience

~ Based on 1,345 App Store ratings for Direct Ferries.

Is Direct Ferries Legit?

Direct Ferries appears to be a legitimate app. AppsHunter Legitimacy Score for Direct Ferries is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Best Ferry Booking

Easy to book online ferry crossings and I was given 20% offer an alternative times( not much different though)

Shahul Haleem

20 days ago

One of the easier ones

The only tip I would give is that the verification code goes to your email address 👍🏻

Shamrock Celtic

25 days ago

Horrible service for a fee

My sailing was cancelled by the ferry company, and yet their app says the trip is “completed”, it’s utterly ridiculous! Even the ferry company website acknowledges that the ferry is cancelled. A total scam. They charge 6 pounds service fee and have horrible service. Never use it again!

zhe2l

a month ago

Korsika

Problemlose Kommunikation, gerade auch wenn sich Abfahrtszeit ändert. Hilfsbereites Personal. Leider kein Duty Free.

Smoki1947

a month ago

Worse service

Do not buy ticket, go directly

Sabroshan

2 months ago

Buchung funktioniert nicht

Bei meiner App auf dem iPhone funktioniert die App nicht. Ich kann keine neuen Buchungen vornehmen. Auch die Hilfe Funktion bringt mich nicht weiter und direkten Kontakt. Mit einer natürlichen Person bekommt man nicht. Das ist natürlich alles sehr schlecht.

Hebcbgdtdt

2 months ago

Réservation annulée

J’ai effectué une réservation en payant le montant avec confirmation de réservation
Après quelques heures, la réservation s’est annulée !
Cause : les prix sont augmentés

Nourosoft

2 months ago

Response from developer

Bonjour, merci d'avoir pris le temps de nous laisser un avis ; je suis navré d'apprendre que vous avez vécu une mauvaise expérience. Si vous avez besoin d'aide, veuillez nous contacter via le lien ci-dessous. https://help.directferries.com/hc/requests/new?ticket_form_id=21064945542802 Merci, Direct Ferries.

Overcharging overnight

Nachdem man eine günstige Fähre für einen fairen Preis gebucht hat, erfährt man über Nacht per Mail, dass die Fahrt plötzlich fast doppelt so teuer sein soll. Beim Anbieter der Fähre direkt kriegt man für den alten Preis sogar noch eine Kabine dazu. Short Story shorter: DON‘T!

randalez

2 months ago

Response from developer

Hello Hike. Thank you for your post. Please contact us via message with the email address used for the booking and the booking reference, and we will be happy to look into it and assist you further. Kind regards, DF

Jamil

Great app to book cheap ferry tickets

Imam Ahmad

2 months ago

Bravo

Simple rapide et efficace 👍👍👍

ARWAMOAD

2 months ago

FRAUD

Took our money for a ferry that never existed. Went to the port and they said the ferry does not exist. Had to buy new tickets.

Deco196

3 months ago

Hahahah

Hehehehsh

Iluvminionsforeverye

3 months ago

Preis fast doppelt so hoch in der Bestätigung wie vorher angegeben

Nicht ok sondern sehr ärgerlich

Minette7777

3 months ago

Response from developer

Hallo, vielen Dank für Ihre Bewertung. Es tut uns leid für die Unannehmlichkeiten bezüglich des Preisunterschieds. Um dies zu überprüfen, benötigen wir Ihre Buchungsdaten. Bitte kontaktieren Sie uns über diesen Link: https://help.directferries.com/hc/requests/new?ticket_form_id=21064945542802, damit wir den Fall schnell prüfen können.

Total joke, looks good at first, don’t trust them!

Got this app to book a ferry from Ireland to Wales, seemed pretty easy to use. Got to the Stena ferry in Dublin harbor, they informed us that there is a new policy-ETA-UK- which direct ferries+stena, provide zero info about and we could not board until info was submitted, could take days. Bottom line, we couldn’t board, direct ferries+stena will not refund the $180, not even partially, plus, you can only contact them via chat bot, which keeps apologizing, but blames the traveller.

jokergeorge1

3 months ago

Response from developer

Hello, We’re sorry for your experience. Entry requirements like ETA-UK are government regulations and are the traveller’s responsibility to check before travel. We provide booking and general information only and cannot supply or manage government documentation. If you still need assistance, please contact us using the link below and we will be happy to help. https://help.directferries.com/hc/requests/new?ticket_form_id=21064945542802 Thank you, Direct Ferries.

Pratique

J’apprécie les alertes qui arrivent à l’avance sur mon portable

Britango

3 months ago

Don’t use this app

I booked a ferry from Arran to mainland only to find out AFTER that there was no availability. They also charged an extra £10 on top of a £26.50 fare!! They have no direct knowledge of the ferry availabllty - BEST TO book direct with Caledonian MacBrayne . They also use bots- which when you need to sort out this disinformation for ferry trips asap - isn’t helpful. Expensive and useless.

milly rosie

3 months ago

Schlechte App

Haben über Direct Ferrys gebucht. In der Bestätigungsemail war ein Link angegeben, um die App zu installieren und das E-Ticket zu erhalten. App hängt sich ständig auf. Wir kommen nicht an unser Ticket. Mal sehen, was nachher an der Fähre passiert. Wenn ich die anderen Rezessionen vorher gelesen hätte, hätte ich einen anderen Anbieter gewählt.

Klara Zetkin

3 months ago

App

App wont let me register - wont send login code to my email. V poor

Colingw

3 months ago

Lieber nicht

Mit Flexi-Tarif-Zuschlag Überfahrt im 3stelligen Euro-Bereich gebucht, um Umbuchungs- und Stornogebühren zu vermeiden. Überfahrt wurde dann krurzfristig von tagsüber zu einer Ankunftszeit mitten in der Nacht verlegt. Umbuchung dann plötzlich doch nicht mehr möglich, dafür aber Storno mit Storno- und Bearbeitungs-Gebühr. Dazu noch komplett inkompetente Chatbot-Kommunikation, kein Telefon-Support, dreiste Falschaussagen, Stumm- und Totstellen. Fazit: Gebuchte Dienstleistung nicht erhalten, Geld für nichts abgezockt. Unseriös. Besser direkt bei Fährlinien buchen.

H.G.I.

3 months ago

Worst booking experience

My credit card was accepted 4 times(2x Amex & 2x Visa) by my CC companies, but each time the website site said it was not accepted. Then I tried again ( booking for 2 Seniors) and it said there was no tickets available for the trip. Now I tried again ( the sixth time) it was available, but no senior price offerings and it finally was accepted - but at a higher price. DO NOT USE THEIR BOOKING SERVICE!!!

Trodent

3 months ago

Response from developer

Hello, I'm sorry to hear that If you still need assistance, please contact us using the link below and we will be happy to help. https://help.directferries.com/hc/requests/new?ticket_form_id=21064945542802 Thank you, Direct Ferries.