Worst forced app update in history?
Being overseas without my Australian mobile, I was forced to upgrade the app after receiving warnings the current app would stop working and I would lose access to internet banking. But to update, I needed to get an Australian SIM to receive the SMS one-time PIN which is required by the new app to finish the update. It wasn’t easy but I did it, and after upgrading I was surprised that the new interface - design and functionality - seemed like something a child had done! Essential functions either didn’t work or exist such as the basic task of being able to contact ING via secure message - offered by every bank I have used. Months later, things still don’t work in the new app. Bugs I won’t bother going into. Almost every review of this app is 1 star and the bugs are endless. Customer service were totally uninformed about the app upgrade when I called them and several times I received incorrect information about whether the old app would stop working on the date mentioned in the warning. Seems like ING is cutting corners everywhere - from IT to customer service - I can’t imagine anyone investing in a company/bank that operates like this. Update: I still receive messages saying “update before the app stops working” out of nowhere, which is concerning being overseas without phone network and potentially needing a new mobile to receive a one time PIN again. So many people have switched banks because of this nightmare update.
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Response from developer
Thanks for taking the time to share your experience. We’re sorry the transition and update process has been so frustrating, especially while travelling overseas. We understand how important reliable access to your banking is. Secure Messages have been replaced with our new in app chat feature that can be found under "more'. We appreciate your feedback and have shared it with the team as we work on making the app better and improving the experience.
Very disappointed
I was forced to switch to the new ING app, and it’s one of the most frustrating banking app updates I’ve experienced. The previous app was simple, intuitive, and made managing my finances quick and easy. This redesign has done the exact opposite.
Previously, I had my accounts organised exactly how I wanted them, making it easy to distinguish between my everyday accounts, long-term savings, and credit card. The new app has removed that clarity, and it’s now difficult to quickly identify which account is which.
The biggest issue is the loss of easy access to my credit card. I used to be able to check my balance and transactions at a glance throughout the day, but that functionality now appears to be buried or missing altogether.
Another major frustration is that my partner and I could previously use the same phone and simply switch between our individual ING accounts. That feature has been removed, making the app far less practical for our household.
This update feels like a redesign for the sake of redesign, rather than an improvement to the user experience. Core functionality has been made more complicated, navigation is less intuitive, and tasks that were once quick now take far more effort.
I’ve banked with ING for years because of its excellent digital experience, but this update has seriously undermined that. Unless these issues are addressed, I’ll be looking at moving my banking elsewhere. I genuinely hope ING listens to the overwhelming customer feedback and prioritises usability over aesthetics.
Previously, I had my accounts organised exactly how I wanted them, making it easy to distinguish between my everyday accounts, long-term savings, and credit card. The new app has removed that clarity, and it’s now difficult to quickly identify which account is which.
The biggest issue is the loss of easy access to my credit card. I used to be able to check my balance and transactions at a glance throughout the day, but that functionality now appears to be buried or missing altogether.
Another major frustration is that my partner and I could previously use the same phone and simply switch between our individual ING accounts. That feature has been removed, making the app far less practical for our household.
This update feels like a redesign for the sake of redesign, rather than an improvement to the user experience. Core functionality has been made more complicated, navigation is less intuitive, and tasks that were once quick now take far more effort.
I’ve banked with ING for years because of its excellent digital experience, but this update has seriously undermined that. Unless these issues are addressed, I’ll be looking at moving my banking elsewhere. I genuinely hope ING listens to the overwhelming customer feedback and prioritises usability over aesthetics.
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Response from developer
Thanks for taking the time to share such detailed feedback. We’re sorry the new app isn’t meeting the standard you’ve come to expect from ING. Credit cards aren’t available in the new app just yet, but they’re coming soon. In the meantime, you can continue to view your credit card through Online Banking. We appreciate your feedback and have shared it with the team as we continue to improve the experience.
Not as functional
I agree with previous reviews. I prefer the old ING app as it had better day-to-day functionality.
My biggest issue is that the transaction list no longer shows the transaction description at a glance. Instead I have to tap into every individual transaction just to see what it was for. This makes reviewing spending and deposits much more slower and frustrating.
I also miss the running balance which made it much easier to track my account and transactions.
The old app was simpler faster and more practical. While the new app looks more modern, it's sacrificed usability and it's much less functional for everyday banking.
It would also be incredibly useful if the app allowed users to manage multiple ING custom profiles for example, I am wanting to create another ING account with a separate client number that I will use for completely different purposes. Being able to securely switch between profiles within the app would be a huge benefit.
I know a lot of people are now happy that there are notifications but the in the old app you were able to set up SMS notifications when money was deposited which worked perfectly well for me.
I hope ING takes on board the feedback from the many customers expressing similar concerns. Bringing back features like running balance and visible transaction descriptions would make the app far more practical and user friendly for every everyday banking
My biggest issue is that the transaction list no longer shows the transaction description at a glance. Instead I have to tap into every individual transaction just to see what it was for. This makes reviewing spending and deposits much more slower and frustrating.
I also miss the running balance which made it much easier to track my account and transactions.
The old app was simpler faster and more practical. While the new app looks more modern, it's sacrificed usability and it's much less functional for everyday banking.
It would also be incredibly useful if the app allowed users to manage multiple ING custom profiles for example, I am wanting to create another ING account with a separate client number that I will use for completely different purposes. Being able to securely switch between profiles within the app would be a huge benefit.
I know a lot of people are now happy that there are notifications but the in the old app you were able to set up SMS notifications when money was deposited which worked perfectly well for me.
I hope ING takes on board the feedback from the many customers expressing similar concerns. Bringing back features like running balance and visible transaction descriptions would make the app far more practical and user friendly for every everyday banking
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WORST BANKING APP
Just got a final warning access to the old app is ending in coming days. For the love of god why!? Can you not read these reviews?? No one wants this
Quite buggy, have to switch back to the other app
It looks sleek but still very buggy, sometimes I could not log in with this app whilst the other/legacy app works just fine.
