Fix the Camera Please!
I just moved from one state to another. For whatever reason, the app has decided to malfunction! I cannot access the webcam & my local team has tried to assist!
I only chose DT because of the camera feature. If this isn’t fixed, I may need to reconsider a new daycare for my pup.
I only chose DT because of the camera feature. If this isn’t fixed, I may need to reconsider a new daycare for my pup.
Convenient, needs a few tweaks
Convenient for booking and fun to watch your pup play on camera. One request: To book an overnight stay, you must first cancel any overlapping daycare booking and the cancellation must be approved by staff. Then you need to remember to check it was approved and go back in and book an overnight. It’s much faster to call to do it all at once. I wish the app could bundle these requests together.
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Love Dogtopia
I like that we can easily schedule an appointment on the web and enjoy the webcam to see how my beautiful Dakota is doing. The location is also very convenient.
The app stinks
My dog loves Dogtopia but the app is terrible. The cameras take forever to load and then freeze up. Constantly getting an error when I open the app.
Webcams constantly freeze
We took our dog to dogtopia for the meet and greet and free day of daycare afterwards. Staff was friendly and meet and greet was fine, but the webcams were absolutely awful in the app. It never seems to load well, constantly is frozen, I have to kill the app multiple times and then try to get it to reload again, and just read all the recent reviews and this is definitely an ongoing issue with the app. If you guys actually care about your customers and the dogs like you say you do then the app and webcams should be fixed and updated ASAP. Pretty sad when technology is at its peak right now and my house cameras work better than the garbage nest cams that dogtopia has. Not sure if I will be bringing my dog back now because of this huge issue. Listen to your customers and reviews and fix the app and webcams. It’s disappointing and a huge turn off to a potential long term customer.
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Please Fix
Can you please fix the pop up from asking every time the app is launched if we want a tour, and then having to confirm we do not want a tour? Even if you do the tour, it still asks if you want it. We don’t. We can figure it out. Also cameras stop all the time. Thanks!
Buggy App
This app has said from day one that user details could not be fetched. Then it asks if I want to take a tour each and every time I open it. Highly annoying.
Full screen webcam removed
After the update yesterday there’s no longer an option to view the webcams in full screen. There’s no way to report the issue to the developers. The full screen webcam was the best feature the app had. It’s a loss of a great perk Dogtopia used to offer.
Garbage
This app is absolutely garbage, the updates are terrible. Whatever firm helped design and create this should be fired. I've experienced better performing apps from college kids
Dogtopia New Orleans
We boarded our Border Collie for a total of 3 weeks recently and was so very happy with the facility, the Staff and the programs they have there. The facility is kept super clean and the Staff is stellar. They are dog people and care for your dog as if it were theirs. Brandon provided excellent care and guidance for our pup , Calypso. She loved all the handlers there and was so happy to see her family and friends away from home. The socialization she got from staying there has made a significant difference in her behavior. The programs are fantastic and Calypso had big fun in them. We really enjoyed watching Calypso on the webcams through the day! Calypso loved her experience there and we are so appreciative of the care and attention that was given to her. A Huge Thanks to All at Dogtopia in New Orleans!!!
Rick and Della.
Rick and Della.
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Put money into UI!!
I’ve been taking my dog to Dogtopia for 6 years and she loves it so much but god this app is atrocious! The webcams rarely load and that is the top reason for me wanting to have my dog here. Considering it’s over $40 for ONE DAY of daycare, you would think some of their budget would be put into the under interface of this god forsaken app.
I mean seriously how hard is it for webcams to load…
I mean seriously how hard is it for webcams to load…
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Buggy and nearly unusable
Went to sign up and it would not let me unselect the supposedly optional marketing opt-in for texts/emails. It made a reservation for me at the wrong Dogtopia location despite me confirming it was the correct one when I hit the confirmation button. The camera portion of the app is very hit or miss.
Webcams not great and can’t add treats
The Dogtopia WebCam’s are constantly glitching, and there are always ads and then the ads don’t go away even after you watch them in order to see the WebCam. There also isn’t the ability to add the treat for your dog in your booking.
Adds taking over webcams
Starting 2026 off with forcing adds on the app and then not allowing the webcams to come up at all, even after watching the add is not a good look. Super disappointed, I already pay to have my dog at Dogtopia, I don’t need to be force fed ads to check on my dog
Awful
Not intuitive, unreliable, has made the whole process of booking a lot more difficult. I don’t understand why the company paid to have the app made way worse. We’ve been going to DT for years and now all of our info has been deleted (dog profiles, appointments, etc) oh but the credit card info is still intact.
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Webcam won’t WORK
Seriously would love to see the webcams to make sure my dog is doing good but I keep getting the stupid ad about the Dash thing and it literally will NOT play the webcam it only shows the ad playing over and over.
Unable to view webcam
I’m not able to view the WebCams for my current location. The staff at the office says that the cameras are working fine and we can’t seem to figure out why I do not have access. I have uninstalled and reinstall the app a couple of times but still not working .
Webcam
Webcam works sometimes and other times only shows a tutorial I’m not sure why but it is highly annoying. Our dog is 6 months old and this is only his 2nd time at daycare and we can’t watch him because the webcam tab is not working
Need new UX
The app each time I log in asks me if I want a tour. You need to change the logic to make sure that if someone says no and I’m sure they are not getting the pop up EVERY time they use the app. There also is often a bug or something that prevents the app from the loading the details for my dog. I can’t see what time I signed him up for and there isn’t a way to refresh.
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Hate the app
I keep getting error messages when I open the app and it keeps wanting to take me on a tour.
Please revert to the functionality of the old app!
I’m tempted to just use your website to avoid the annoyances that come with the app!
Please revert to the functionality of the old app!
I’m tempted to just use your website to avoid the annoyances that come with the app!
